This is my seconded time staying at the property and I loved it. They have an amazing view of the mountains.
I know businesses are short staffed, but some days our room wasn't made up. I can use the same sheets, but I had to ask for towels every other day which they gladly provided. We were on the ground floor, and there was alot of rain that week. Ants were in our shower area. I notified management, and hopefully it was resolved.
Great stay for the price
The hotel felt a little old and under-maintained (the room smelled funny, for example), and the cleaning staff seemed overworked. The staff was friendly, and the pool and breakfast were nice.
Nice staff, clean hotel, high quality Raisin Bran.... all good!
I arrived one hour and 30 minutes early and was told there would be a $30.00 charge for an early check in or come back at 3:00 to check in. . I was charged $5.00 for parking on the property. The person at check in desk was arrogant and abrupt.
The room they gave us smelled like cat litter and dog pee! Room was dirty … we usually love la Quinta because they are pet friendly, and have never have a issue with smells or dirtiness.
The pool area was dirty.
I enjoyed the hotel comfortable bed. The room is nice and modern. What I didn't like was they had trash on the side of the hotel (Old rugs, ect) that wasn't to inviting. The pool was open however is was dirty. Also, housekeeping doesn't clean your room daily that was another bummer. Overall, it was nice to relax somewhere beside being home all day. The kids enjoyed it.
The room was NON smoking, it smelled horrible the carpet was wet like they shampoo it but the smell was horrible and the sheets and blankets were wet too like they didn’t drying it enough before putting them back on. Also the outside of the facility on the parking lot was a lot of estranged people like they were doing a party or something like that and they all were smoking right next to the stairs where we have to cross to get in. This was for me the worse experienced ever that I have had in my trips to California.
Front desk and staff had our groups interest in taking care of us.
This is my seconded time staying at the property and I loved it. They have an amazing view of the mountains.
I know businesses are short staffed, but some days our room wasn't made up. I can use the same sheets, but I had to ask for towels every other day which they gladly provided. We were on the ground floor, and there was alot of rain that week. Ants were in our shower area. I notified management, and hopefully it was resolved.
Great stay for the price
Thanks for the perfect rating, Eduardo!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at La Quinta Inn & Suites by Wyndham Pomona.
The hotel felt a little old and under-maintained (the room smelled funny, for example), and the cleaning staff seemed overworked. The staff was friendly, and the pool and breakfast were nice.
Thanks for the nice rating, Christopher!We're glad to hear that you enjoyed your stay with us. We're happy that you loved our team, breakfast offerings, and amenities. Regarding your concerns with our facilities and housekeeping service, we will bring those to the attention of our team as we continue to improve for the future.We'd love to share a more positive experience with you next time.
Nice staff, clean hotel, high quality Raisin Bran.... all good!
Thank you for the review.
I arrived one hour and 30 minutes early and was told there would be a $30.00 charge for an early check in or come back at 3:00 to check in. . I was charged $5.00 for parking on the property. The person at check in desk was arrogant and abrupt.
We set high standerds for ourselves and would like to sincerly apoligize since we did not meet them.
Thank you for the fantastic review, George!It's outstanding you had such a wonderful experience at La Quinta Inn & Suites by Wyndham Pomona! We're delighted you enjoyed our excellent location with its stunning and breathtaking views. That's what we like to see! We can't wait to see you again soon so we can share those beautiful scenes with you once more!