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The Arrabelle, A RockResort, by Vail Resorts

5.0 star property
VIP Access

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Photo gallery for The Arrabelle, A RockResort, by Vail Resorts

Exterior
Concierge desk
42-inch flat-screen TV with satellite channels, TV, fireplace
Private Home, 4 Bedrooms (Potato Patch - Off-Site) | Private spa tub
42-inch flat-screen TV with satellite channels, TV, fireplace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
675 Lionshead Place, Vail, CO, 81657
  • Place, Eagle Bahn Gondola
    ‪2 min walk‬
  • Place, The Steadman Clinic
    ‪7 min walk‬
  • Place, Vail Valley Medical Center
    ‪10 min walk‬
  • Airport, Vail, CO (EGE-Eagle County Regional)
    ‪35 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Room, 1 Bedroom (Residence)

Room, 1 Bedroom (Residence) | Living area | 42-inch flat-screen TV with satellite channels, TV, fireplace

Room, 1 Bedroom (Residence)

10.0 out of 10
Exceptional
(7 reviews)
  • 1100 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms (Residence)

Room, 2 Bedrooms (Residence) | Living area | 42-inch flat-screen TV with satellite channels, TV, fireplace

Room, 2 Bedrooms (Residence)

  • 1700 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 3 Bedrooms (Residence)

Room, 3 Bedrooms (Residence) | Private kitchen | Microwave, coffee/tea maker, highchair

Room, 3 Bedrooms (Residence)

  • 2200 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 4 Bedrooms (Residence)

Room, 4 Bedrooms (Residence) | Premium bedding, in-room safe, desk, laptop workspace

Room, 4 Bedrooms (Residence)

  • 3300 sq ft
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

View all photos for Room, 2 Bedrooms, Mountain View (Residence)

Room, 2 Bedrooms, Mountain View (Residence) | Living area | 42-inch flat-screen TV with satellite channels, TV, fireplace

Room, 2 Bedrooms, Mountain View (Residence)

  • Mountain view
  • 2100 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 4 Bedrooms, Mountain View (Residence)

Room, 4 Bedrooms, Mountain View (Residence) | Living area | 42-inch flat-screen TV with satellite channels, TV, fireplace

Room, 4 Bedrooms, Mountain View (Residence)

10.0 out of 10
Exceptional
(2 reviews)
  • 4200 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 4 Queen Beds and 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 550 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(29 reviews)
  • Valley view
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

42-inch flat-screen TV with satellite channels, TV, fireplace

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 600 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Arrabelle)

Suite, 1 King Bed (Arrabelle) | Living area | 42-inch flat-screen TV with satellite channels, TV, fireplace

Suite, 1 King Bed (Arrabelle)

  • Mountain view
  • 675 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 550 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 600 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds

42-inch flat-screen TV with satellite channels, TV, fireplace

Executive Room, 2 Queen Beds

  • 600 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 3 Bedrooms, Mountain View (Residence)

Room, 3 Bedrooms, Mountain View (Residence) | Living area | 42-inch flat-screen TV with satellite channels, TV, fireplace

Room, 3 Bedrooms, Mountain View (Residence)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 2200 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 King Bed

View all photos for Room, 5 Bedrooms (Residence)

Room, 5 Bedrooms (Residence) | Premium bedding, in-room safe, desk, laptop workspace

Room, 5 Bedrooms (Residence)

  • 4712 sq ft
  • 5 bedrooms
  • Sleeps 10
  • 5 King Beds

Room, 5 Bedrooms, Mountain View (Residence)

  • 5 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Penthouse, 4 Bedrooms (Landmark, Residence)

Penthouse, 4 Bedrooms (Landmark, Residence) | Living area | 42-inch flat-screen TV with satellite channels, TV, fireplace

Penthouse, 4 Bedrooms (Landmark, Residence)

  • Mountain view
  • 2652 sq ft
  • 4 bedrooms
  • Sleeps 10
  • 4 Queen Beds and 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(15 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Living area | 42-inch flat-screen TV with satellite channels, TV, fireplace

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 675 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Vail

Located in Lionshead, The Arrabelle, A RockResort, by Vail Resorts is next to Eagle Bahn Gondola and Born Free Express Lift. This 5-star hotel has 62 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym. Centrally located in Vail, the hotel is connected to a shopping center, and a short walk from Vail Ski Resort and Adventure Ridge.

What's nearby

  • Adventure Ridge - 2 min walk - 0.1 miles
  • Eagle Bahn Gondola - 2 min walk - 0.1 miles
  • The Steadman Clinic - 7 min walk - 0.4 miles
  • Vail Valley Medical Center - 10 min walk - 0.6 miles
  • Vail Ski Resort - 12 min walk - 0.6 miles

Getting around

  • Denver Intl. Airport (DEN) - 132 min drive

Restaurants

  • ‪Garfinkel's - ‬2 min walk
  • ‪Margie’s Haas - ‬6 min walk
  • ‪Alpenrose Vail - ‬14 min walk
  • ‪The Remedy at Four Seasons Resort and Residences Vail - ‬16 min walk
  • ‪Vail Chophouse - ‬2 min walk

About this property

The Arrabelle, A RockResort, by Vail Resorts

Guests of The Arrabelle, A RockResort, by Vail Resorts enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 60 per night, and there's also an area shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a hot tub.
42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include fireplaces, iPads, and MP3 docks. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Resorts Spa has 9 treatment rooms. Services include massages. The spa is open daily.

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Residence Inn by Marriott Vail
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Free WiFi
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$152 nightly
The price is $168
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free ski shuttle
  • Secured, covered valet parking on site (USD 60 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Tavern on the Square
  • The Belle Cafe

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Full-service spa
  • Games
  • Hot tub
  • Ice skating
  • Mountain biking
  • Outdoor pool
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • High chair
  • In-room crib
  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Full-service spa

  • 9 treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable/satellite channels
  • iPad
  • MP3 dock
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave

More

  • Connecting rooms available
  • Desk
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The following accommodations are located near the main hotel building: Townhome, 5 Bedrooms (Gore Creek, Residence); Premier Townhome, 4 Bedrooms (Gore Creek, Residence); Room, 2 Bedrooms (Lion, Residence); Room, 4 Bedrooms, Mountain View (The Lion). Guests booked in these accommodations must check in at The Arrabelle front desk and have access to all hotel amenities during their stay.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 28 to November 14:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per night
  • Dogs only
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered valet parking fee: USD 60 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Arrabelle
Arrabelle Vail Square RockResort
Arrabelle Vail Square RockResort Hotel
Arrabelle Vail Square RockResort Hotel Vail
Arrabelle Vail Square RockResort Vail
Arrabelle At Vail Square, a Rock Hotel Vail
Arrabelle Hotel Vail
Arrabelle Vail Square RockResort Resort Vail
Arrabelle Vail Square RockResort Resort
The Arrabelle at Vail Square A RockResort
Arrabelle Vail Square Rock
The Arrabelle at Vail Square A RockResort
The Arrabelle at Vail Square, A RockResort Vail
The Arrabelle at Vail Square, A RockResort Hotel
The Arrabelle at Vail Square, A RockResort Hotel Vail

Frequently asked questions

What is there to do around The Arrabelle, A RockResort, by Vail Resorts?

This hotel is situated in Lionshead, just steps from Eagle Bahn Gondola and Born Free Express Lift, and within a short walk of Adventure Ridge. You'll also find Vail Ski Resort and Cascade Village Lift less than a mile away.

How much does it cost to stay at The Arrabelle, A RockResort, by Vail Resorts?

As of Mar 19, 2026, prices found for a 1-night stay for 2 adults at The Arrabelle, A RockResort, by Vail Resorts on Apr 19, 2026 start from $538, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Arrabelle, A RockResort, by Vail Resorts?

Yes, secured valet parking is offered for USD 60 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is there a spa at The Arrabelle, A RockResort, by Vail Resorts?

Rock Resorts Spa is the hotel's full-service spa and services include massages.

Does The Arrabelle, A RockResort, by Vail Resorts include a casino at the property?

No, The Arrabelle, A RockResort, by Vail Resorts doesn't have a casino.

Is there an indoor pool at The Arrabelle, A RockResort, by Vail Resorts?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 11:00 PM.

What amenities will couples enjoy at The Arrabelle, A RockResort, by Vail Resorts?

There are many amenities for couples at this hotel, including a fireplace and Champagne service as well as an outdoor pool.

Does The Arrabelle, A RockResort, by Vail Resorts have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does The Arrabelle, A RockResort, by Vail Resorts have a restaurant that serves breakfast?

Yes, The Arrabelle, A RockResort, by Vail Resorts serves breakfast for a surcharge at Tavern on the Square.

Does The Arrabelle, A RockResort, by Vail Resorts allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Arrabelle, A RockResort, by Vail Resorts for a fee of USD 100 per pet, per night.

Does The Arrabelle, A RockResort, by Vail Resorts have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Arrabelle, A RockResort, by Vail Resorts?

The closest major airport to The Arrabelle, A RockResort, by Vail Resorts is Vail/Eagle Airport (EGE), which is about 27.7 mi away.

Are there rooms with balconies that I can book at The Arrabelle, A RockResort, by Vail Resorts?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy valley or mountain views.

Does The Arrabelle, A RockResort, by Vail Resorts offer wedding services?

Take advantage of the wedding venue at The Arrabelle, A RockResort, by Vail Resorts if you plan to say "I do" during your trip.

The Arrabelle, A RockResort, by Vail Resorts Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 819 out of 1002 reviews
Rating 8 - Good. 96 out of 1002 reviews
Rating 6 - Okay. 34 out of 1002 reviews
Rating 4 - Poor. 30 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Dianne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best option for us visiting Vail for the first time. So accessible to all beauty Vail has to offer! Would highly recommend.
Stayed 4 nights in Dec 2025

10/10 Excellent

Elizabeth Delphia

Stayed 2 nights in Dec 2025

10/10 Excellent

Ernesto

Stayed 3 nights in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Good
Stayed 7 nights in Dec 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and well maintained property. Our room was spacious, clean and quiet with a very comfortable bed. Staff were always friendly and accomodating. The only minor disappointment was the spa was closed for maintenance but not a huge deal. Highly recommend this hotel to anyone looking for a top end facility while in Vail!
Stayed 2 nights in Dec 2025

6/10 Okay

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Small shower and small tv room 314 old furniture. Good mattress:)
Stayed 7 nights in Dec 2025

10/10 Excellent

haim

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. And also comes with lots of services like sky valet and courtesy shuttle service
Stayed 7 nights in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Beautiful view and amazing staff
Stayed 2 nights in Dec 2025

10/10 Excellent

ugur

Stayed 3 nights in Dec 2025

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
The staff the stay the food! Amazing
Stayed 3 nights in Dec 2025

10/10 Excellent

Susy

Stayed 2 nights in Dec 2025

10/10 Excellent

Roger

Stayed 3 nights in Dec 2025

2/10 Terrible

Thuy Tien

Liked: Cleanliness, amenities
Disliked: Staff & service
Arrived early and was told room would be available. Said they would send a message. Hours later, came back and receptionist looked like she forgot, then two people said they would let us know personally when the room would be available. Came back again around 3pm and was still not available, and after I addressed concern they finally gave us a room.
Stayed 1 night in Nov 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our first stay at The Arrabelle and we can't say enough great things about this property! The staff was incredible, our room was beautiful, spotless and centrally located on the property and the Tavern dining was delicious. The spa staff were very accommodating and attentive as were the bellmen and the shuttle drivers. We look forward to coming back!
Stayed 3 nights in Nov 2025

10/10 Excellent

Conrado

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was amazing. The staff, the food and the facilities were fantastic. The people there are very nice and welcoming. We will definitely come back to this hotel.
Stayed 6 nights in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great service and beautiful location. A nice treat!
Stayed 1 night in Nov 2025

10/10 Excellent

Josh

Liked: Staff & service
Stayed 2 nights in Nov 2025

10/10 Excellent

Scott

Stayed 5 nights in Nov 2025

10/10 Excellent

Joe A

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great and the service was top notch. We had a wonderful anniversary and thanks to the staff at Arrabella who made it special.
Stayed 3 nights in Nov 2025

10/10 Excellent

Roberta

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was beautiful and the service outstanding! We would return for a longer stay next time.
Stayed 5 nights in Aug 2025

10/10 Excellent

DIEGO

Stayed 3 nights in Nov 2025

10/10 Excellent

Mariette

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Nov 2025

4/10 Poor

Larry

Liked: Cleanliness, property conditions & facilities
Upon making our reservations, we shared that we were celebrating our 29th wedding anniversary. We also asked for a list of restaurants that were open since it was the shoulder season. The Hotel responded sharing that they would be glad to provide us a list of restaurants upon our arrival. Upon our arrival, not only was there no list of restaurants provided or shared, there was absolutely no acknowledgment of our Anniversary. When we stayed at the Broadmoor to celebrate our 25th wedding anniversary, the Broadmoor upgraded us to a cottage. If you’re familiar with the Broadmoor, the cottages are multiple thousands of dollars per night. Over the three days we saw various different staff at the makeshift front desk. ( There was no note of any construction at the time we made our reservations.) And not once were we asked how our stay was going. This is our second stay at this beautiful hotel but unfortunately it may be our last. The customer service at the front desk was zero and frankly, overall we were very disappointed in the whole experience.
Stayed 2 nights in Nov 2025

10/10 Excellent

Giomara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great service and Room
Stayed 1 night in Nov 2025

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