Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World

Family-friendly hotel with 3 outdoor pools and a full-service spa

VIP Access

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Where to?

Dates

July 2025

August 2025

Couples treatment rooms, body treatments, massages

Villa, Private Pool | 1 bedroom, premium bedding, Select Comfort beds, minibar

Overview
Rooms
Location
Policies

Popular amenities

Pool
Bar
Breakfast available
Spa
24/7 front desk
Housekeeping

Explore the area

239 Carr. Tulum - Cancún Ejidal, Tulum, QROO, 77780

Cenote Manatí
‪5 min drive‬
Soliman Bay
‪6 min drive‬
Xel-Há Park
‪6 min drive‬
Tulum Intl. Airport (TQO)
‪68 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

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Room options

Suite, Terrace

Exceptional

807 sq ft
Sleeps 2
1 King Bed

Villa, 2 Bedrooms, Private Pool (Rooms not connected)

2400 sq ft
Sleeps 4
2 Queen Beds and 2 King Beds

Villa, Private Pool

2024 sq ft
Lake view
Sleeps 2
1 King Bed

1 bedroom, premium bedding, Select Comfort beds, minibar

Standard Room, 1 King Bed

474 sq ft
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds

474 sq ft
Sleeps 2
2 Double Beds

Junior Suite, Terrace

Exceptional

775 sq ft
Sleeps 2
1 King Bed

Family Suite, 2 Bedrooms

Exceptional

1012 sq ft
Partial lake view
Sleeps 4
1 King Bed and 1 Double Bed

About the neighborhood

Tulum

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World places you within a 5-minute walk of LabnaHa Ecopark Adventures and Maya Adrenaline. This 50-room, 4-star hotel has 3 outdoor pools along with a full-service spa and a restaurant.

What's nearby

Cenote Manatí - 5 min drive - 2.7 miles
Soliman Bay - 6 min drive - 2.7 miles
Xel-Há Park - 6 min drive - 4.7 miles
Tulum Mayan Ruins - 9 min drive - 7.0 miles
Dos Ojos Cenote - 14 min drive - 4.9 miles

Getting around

Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

‪Zona Arqueológica de Tulum - ‬11 min drive
‪Mulut Jach Ki - ‬6 min drive
‪Templo Dios del Viento - ‬11 min drive
‪World Cafe - ‬5 min drive
‪Chula Vista - ‬8 min drive

About this property

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World

Family-friendly hotel with 3 outdoor pools and a full-service spa

Guests staying at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World enjoy features like a full-service spa, 3 outdoor pools, and a business center. A stay here includes free valet parking. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include free use of bicycles, an arcade/game room, and a banquet hall.

Bathrooms offer rainfall showers and designer toiletries, and Select Comfort beds with premium bedding ensure a restful night. Minibars, ceiling fans, and laptop-compatible safes are other standard amenities.

3 outdoor swimming pools are on site along with complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hacienda Wakax has couples treatment room(s). Services include massages and body treatments. The spa is open daily.

Languages

English, Spanish

Similar properties

Pool
Parking included
Free WiFi
Restaurant

$260 nightly

Jul 27 - Jul 28

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Internet access

Parking and transportation

Free secured, uncovered self parking on site
Free secured, uncovered valet parking on site

Food and drink

Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 25 for adults and USD 12 for children
2 bars/lounges
A restaurant
Couples/private dining
Private picnics
Snack bar/deli

Restaurants on site

El Cocal

Things to do

3 outdoor pools
Arcade/game room
Ecotours
Free bicycle rentals
Full-service spa
Hiking/biking trails
Spelunking
Winery release events

Family friendly

3 outdoor pools
Arcade/game room
Babysitting (surcharge)
High chair
Snack bar/deli

Conveniences

24-hour front desk
Guidebooks
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Business services

Business center

Outdoors

Garden
On a lake
Pool loungers
Pool umbrellas

Full-service spa

Body treatments
Couples treatment rooms
In-room massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Banquet hall
Mosquito nets
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Premium bedding
Select Comfort mattress

Bathroom

Designer toiletries
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Food and drink

Champagne service
Minibar
Restaurant dining guides

Air conditioning
Ceiling fan
Iron/ironing board on request
Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM

Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Resort fee: 10 percent of room rate

The resort fee includes:

Beach towels
Fitness/yoga classes
In-room bottled water
In-room coffee
In-room safe
Internet access
Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for continental breakfast: approximately USD 25 for adults and USD 12 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM—-7:00 PM
Check-out: noon

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher, a security system, a first aid kit, and window guards.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
There are no elevators.

Property is also known as

WAKAX HACIENDA

Wakax Hacienda Cenote Boutique Hotel

Frequently asked questions

Are free cancellation options available at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

As of Jul 26, 2025, prices found for a 1-night stay for 2 adults at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World on Aug 4, 2025 start from $298.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

This hotel is located in Tulum, just steps from LabnaHa Ecopark Adventures and Cenotes Labnaha, and within a short walk of Maya Adrenaline. You'll also find Tulum National Park and Soliman Bay within a short drive.

Is parking available on site at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa available at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

Hacienda Wakax is the hotel's spa and services include couples treatments, massages, and body treatments.

Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World include a casino on the premises?

No, Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World doesn't have a casino.

Is there an indoor pool at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

At this lakeside hotel, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring lake views.

Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World have a hot tub?

No, there isn't a spa tub at this hotel.

Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World have a restaurant that serves breakfast?

Yes, Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World serves continental breakfast for a surcharge each morning at El Cocal.

Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World allow pets to stay free of charge?

No, pets aren't allowed at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World.

Are there connecting rooms at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

The closest major airport to Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World is Tulum Intl. Airport (TQO), which is about 19.3 mi away.

Are there rooms with balconies at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

Yes, some guestrooms at this hotel offer either a balcony or a deck where guests can enjoy lake or garden views.

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

8/10 Good

DAVOR, Zagreb

Apr 6, 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

David

Traveled with partner

Apr 9, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Take the tours they offer! Educational, beautiful and fun! One of the most beautiful places I’ve stayed. Breathtaking property, comfortable, clean room, excellent food, (a little pricey but as expected when paying the gringa tax ;) Will return.

Stayed 2 nights in Apr 2024

10/10 Excellent

Shelley-Rae Lynn

Mar 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2024

10/10 Excellent

Clarissa

Traveled with family

Jan 23, 2024

Liked: Amenities

Excellent service, friendly staff

Stayed 3 nights in Jan 2024

8/10 Good

Lakeisha

Traveled with group

Jan 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is amazing. If you are looking for a place to retreat and step away from the busy world, then this is the place.

Stayed 2 nights in Jan 2024

10/10 Excellent

Kortney

Jan 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a beautiful place and I feel so lucky to have found it and cant wait to come back!

Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Aug 8, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Apr 2023

10/10 Excellent

Divya Dianne

Traveled with partner

Jun 26, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Recharge your batteries. Absolutely perfect balance of calm quiet and activity. This space has breathtaking natural environment. Gives you space to breathe and relax, but also give opportunities to relax and engage your mind in natural activities Absolutely beautiful

Stayed 1 night in Jun 2023

10/10 Excellent

Mervyn

Traveled with partner

Jun 17, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

This was a really nice tranquil part of our time in Mexico. We found no need to leave Hacienda Wakax for the four days we were there. The activities and dining was all we wanted. In particular the hours spent in and around the Cenotes was great. Totally recommend this resort.

Stayed 4 nights in Jun 2023

10/10 Excellent

Joseph

May 21, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet palace

Really beautiful buildings and surround nature. Great place to stay if there’s seaweed on the beaches (you’re quite far from the beach). Actually very easy to get around using collectivos, you can get a lift to the front gate by the staff. Way cheaper than taxis. Very quiet and the owner’s vision is great.

Stayed 5 nights in May 2023

4/10 Poor

SABRINA

Traveled with family

Mar 14, 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The photographs are beautiful, and the reviews were so great - I was looking forward to this. But it was very disappointing. While the property is indeed beautiful, the constant asking for tips from staff made the stay uncomfortable and unpleasant. There is one dining option where the food is very very average, and overpriced, the service extremely slow and the moment your bill arrives, the waiter makes it a point to tell you that tip is not included, and tell you how to add it. Every. Single. Time. It is oppressive. The tour guide on the property was great. and we enjoyed the excursions, but it was clear that even he was waiting for a tip, even tho activities are included. It was just too much, especially given that this place is insanely expensive. (Water is free in the room but costs $7 USD at the cafe. Sometimes, our items weren't on the bill, so we were told to just give cash for the missing items). The area by the lake, near the cafe, is absolutely lovely but there was rock music playing there all the time. So it was not peaceful, even tho it so easily could be. And this is not a party place. Beware that the only way you can leave the place (if you dont have a vehicle) is to have them call a cab. At the minimum you will pay $35 USD for one way. Even for a five minute drive. I love Mexico, but so unhappy with this stay. PS: Beaches of Tulum are overrun with seaweed

Stayed 4 nights in Feb 2023

4/10 Poor

Donna, Chester Basin

Traveled with partner

Feb 18, 2023

Disliked: Staff & service, amenities, property conditions & facilities

Poor service, poor communication, main pool closed during our entire 5 night stay, one restaurant only with limited (and expensive) food choices, private terrace was not private, costly to take taxis to other restaurants. We felt trapped. For $600 CAD a night, this was a huge disappointment.

Stayed 5 nights in Feb 2023

10/10 Excellent

Donald

Traveled with partner

Jan 29, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is spread out over a large area, making it feel spacious. The paths to the rooms and buildings wind through the jungle and along the edges of a lake and some cenotes. There are places to sit and contemplate, several pools, bicycles you can borrow and lovely open air dining.

Stayed 5 nights in Jan 2023

10/10 Excellent

Gina Lee

Traveled with partner

Jan 17, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Gorgeous property. Special thanks to Ivan, Miguel, Luis, and Armando !

10/10 Excellent

Aliaa

Traveled with family

Jan 4, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

For anyone who wants to see Quintana Roo without the typical Tulum/holiday party vibe-this is the place for you! Our trip was mainly to see center Yucatán (Valladolid/Merida…etc) but we also wanted to check out Quintana Roo/Riviera Maya without staying in the typical beach party loud music resorts. If that is what you are looking for then Wakax Hacienda is THE place to go. It turned out to be a magical spot to spend a few days-that we can say it became a highlight of our trip. We even added an extra night and could easily have spent more time.

Stayed 4 nights in Dec 2022

10/10 Excellent

Peter

Dec 23, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredibly beautiful and unique. The property is just outstanding and the staff are amazing. I loved the included tour options and Gonzalo is a great tour guide. Swimming/paddleboarding/kayaking in the lagoon was incredibly beautiful and just stunning. You can also go on an amazing underground river tour right there on the property in one of the most incredible cave systems on the planet. I love this place

10/10 Excellent

Andria

Traveled with partner

Dec 7, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were really excited for our stay at Wakax but little did we know the full scope of how incredible this peace of paradise really is. We stepped into another world. It’s like nothing we ever experienced before.. the peace and tranquility, the wild and magical nature and wildlife, the adventures, the people and top of the line service.. It was so nice to have some alone time away from the crowds here and just enjoy nature. We got the best service from Armando and Luis in the restaurant. We had the most epic adventures with Gonzo in the underground river and Mayan Village. Gonzo is easily one of the coolest people- super knowledgeable of the land, animals and people… power up! 🤘 Our room was super comfortable and nothing beats the pure bliss of floating in the lagoon in the evening watching the bats above you and seeing the stars shine so bright. 💓 We really can’t wait to come back, we would totally get married here too! Haha Thank you for the most magical time! We will see you soon Wakax! ❤️🙏☮️🌿

10/10 Excellent

natalie

Traveled with family

Dec 1, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So beautiful and peaceful

10/10 Excellent

David

Traveled with group

Sep 27, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Time to book

This is the type of situation where I don’t want you to know about the property because I want to keep this all to myself...but that isn’t fair to the people who work there so I will be as open as possible. If you love peace and serenity, then this is a wonderful place for you. It’s very quiet, and its an ideal place if you are interested in sleeping in, journaling, and relaxing all day. My favorite part of the Hacienda was the lagoon at the restaurant. My friend and I spent her entire birthday swimming, paddle boarding, taking naps, taking shots, and snapping pictures. I am already looking forward to my return. Everyone on the staff had great energy. Special thank you to the restaurant staff that were attentive and happy to help us. Go ahead and book.

Stayed 3 nights in Sep 2022

10/10 Excellent

Monica

Traveled with partner

Sep 19, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

The customer service is wonderful. Very clean and quite. Would recommend it’s top notch! 5 stars!!

Stayed 4 nights in Sep 2022

10/10 Excellent

Antony

Traveled with partner

Sep 11, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Upmarket hotel with a rustic look and feel, in the middle of the jungle. The property is huge, clean, and very well maintained, and the rooms are very spacious. I was surprised that the rooms do not have a TV, but after spending such a tranquile week there, I didn't miss it at all. There are quite a few outdoorsy activities to do within the hotel grounds. I was initially a bit worried that the hotel is too far away (10 kms) from Tulum, but it wasn't a problem, as we had a rental car. Also, Tulum is not a very nice and inviting town, so I actually preferred to be away from it. Staff were always professional and friendly. A high standard. There is only one restaurant, and even though the food is nice, it is not cheap. I would have liked to see some cheaper options available too. But remember, it's in the jungle, so you will definitely need mosquito repellant, which is complimentary.

Stayed 7 nights in Sep 2022

10/10 Excellent

Teanna

Traveled with group

Sep 2, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I almost want to write a horrible review to keep this place a secret for myself, but that wouldn't be fair because this place is heaven on earth. Due to a mix up on my part, we showed up to the property a day early and the reception staff went out of their way to get us a room available even though we weren't scheduled to be there. Everyone was kind and accommodating. The food is outstanding! Seriously! The grounds of this place are like a gift that keeps on giving, cenotes with cold beautiful blue water, a massive lake with free paddle boards, free bikes to explore the property, free yoga, free cave tours, free underwater river tours, and some of the most amazing pools to relax at. I cannot even begin to list off everything that they have to offer here. The property is quiet and serene. The buildings are beautifully built. We spent the day earlier in downtown Tulum, getting hassled/scammed by the policia and when we got to the property we were frazzled, stressed, and a bit angry. Within moments of being a Wakax my friend and I looked at each other and commented on how it had all magically left our beings. We were on vacation again. The details put into this property to ensure that you leave with your spirit, mind, and body are filled with joy and peace are mind blowing. Thank You Wakax Hacienda you are truly a hidden gem, you gave us an unforgettable experience one day earlier than we had actually reserved a room for and it was life altering. Keep up the good work!

Stayed 2 nights in Aug 2022

8/10 Good

Morgan

Traveled with partner

Aug 30, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

This is truly one of the most beautiful places we have ever stayed and the staff was so so friendly. HW is so relaxing and truly euphoric at times. The restaurant is wonderful and so are the drinks - though the menu is limited they are working on putting another restaurant in which I think will be great. The only thing I might say is they need to seal the doors and windows in the rooms because there was one night my boyfriend and I slept without covers and we got absolutely eaten alive by mosquitos (we saw a spider here and there too.) However, the rooms are still beautiful and the air conditioning is everything especially when you’ve spent the day in that jungle heat! We would absolutely return to this resort with friends. Thank you for a memorable experience!

Stayed 3 nights in Aug 2022

10/10 Excellent

Juan Ramon

Traveled with partner

Aug 16, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing Hotel ! Very tranquil, except for one night, guest of a wedding party decided to continue their celebration in there rooms and had the entire area up till 5 am, we lost alot of sleep. Hotel staff should have intervene. But overall it was an amazing beautiful hotel with excellent staff.

Stayed 5 nights in Aug 2022