We stayed here for the Galveston Oktoberfest and it was hands-down the worst lodging experience I’ve ever had.
The shower didn’t work at all. We tried turning the handle multiple times until it literally came off the wall. When we told the front desk, the woman said, “Well, you should’ve checked it when you checked in.” Sorry, but we checked in at 1:30 and immediately went to work — we didn’t need a shower until nearly midnight.
The couch was so stained it looked like a crime scene.
Cockroaches everywhere. When we showed the front desk photos of dead roaches, she just stared and said nothing after denying they existed.
Sheets were stained.
The entire room looked like it had been through a bar fight — broken fixtures, patchy “repairs,” filth everywhere.
They refused to refund or move us to another room. And Expedia was no help either — they just called the motel, were told “no refunds,” and said “Sorry.”
We’ll never stay at a Studio 6 again and we won’t be booking through Expedia again either. Both were a complete failure in customer service and accountability.