The hotel was nasty!! We rented 5 rooms and every one checked for bed bugs. I slept on top of the blankets. Dirty microwave as if food exploded in it. All the rooms stunk. There was a soft spot in the floor outside my moms room. Her sink also barely drained. Hot tub wasn’t heated, nor did the jets work. So much chlorine in the pool it ruined swim suits. Front desk guy couldn’t be bothered. Our daughter puked in the pool and he didn’t close it off allowing other guests to still enter AFTER we told him. Pretty sure rooms are used for “hourly” reasons. Some creepy guy kept pacing the hallways. Door locks were busted. If we wouldn’t have spent almost 200 per room we would have left.
The place sucked the lady was rude when I tried to ask about early check in because we arrived ahead of time then the whole building smelled terrible like something they was cooking in the back just gross I won’t stay their again.
we have stayed there several times, we even had our children make a reservation. the drunks and potheads that surrounded the back entrance at night made us feel very unsafe and unprotected, also my husband went to ask for coffee for the room, which has a coffee pot, the night guy refused to give it to him since he said there was coffee available 24 hours in the lobby, ihe explained it was late and my wife doesn't want to have to walk out in her robe to get coffee, he still refused. needless to say he was not willing to help, we will no longer be staying there again, as far as the breakfast, im not sure what you consider continental, but a waffle and cereal is not it. Very very disappointed
It was unusual to see matching antiques as the furnishings in the room. You can tell the building is old, however they were clean and you can see they did what they could to repair things.
Property was great, clean, and affordable. Beds were soft, close to the island
You can smell cigarette smoke down the hallway. Stairway was dirty.
Did not enjoy others arguing in the hallway at 2:30 in the morning. Breakfast is very minimal. Coffee is not good unless you like it weak. The room was nice. Room cleaning was great. Might I suggest security at night to prevent others from being able to have fights in the hallway at night. Would have liked to see some fresh fruits , juices. More options for breakfast.
We were 5 staying in the suite supposed to have been a pull out sofa bed.. nope.. spoke to the front desk and straight out said NO...OOOOK... had to go buy an inflatable mattress ($15) and an air pump to blow it up($20).. so usually a suite has between 4 to 5 people..so you figured they would put the amount of people that are coming to stay in one room the amount of towels to shower.. NOPE.. front desk guy sounded mad when asked for 2 more towels.. all they had is pool towels.. ok I'll take them can't say no to towels I need.. and lastly have a lot of stuff coming in so have a lot of stuff coming out of the room when we are leaving.. ELEVATOR GOES OUT.... we are on the 2nd floor.. maybe some assistance since the elevator is not working.. NOPE... front desk guy is sitting there watching TV while he sees all of us struggling down stairs.. I know bed time time to travel light if I decide to stay there again.. but had a blast at Schlitterbahn!!!
Pool and hot tub cold. Continental breakfast poor. room furniture worn. bathroom not as clean as expected. I had stop at this place when it first opened and was impressed but probably will not stay there again.
Me gusto la atencio, pero debe poner un poco mas de empeño en la limpieza
Hotel was ok, staff very friendly, room was clean, location not very nice. Just for one night
Crystal Suites places you within a few miles (5 km) of Bayou Golf Club and HCA Houston Healthcare Mainland. This 44-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free continental breakfast is served each morning from 6:00 AM to 9:00 AM.
All 44 individually furnished accommodations feature kitchenettes and space to spread out with sitting areas. 27-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include free local calls, ironing boards, and desks.
Crystal Suites features an indoor pool, free WiFi in public areas, and a business center. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, laundry facilities, and a TV in a common area.
The hotel was nasty!! We rented 5 rooms and every one checked for bed bugs. I slept on top of the blankets. Dirty microwave as if food exploded in it. All the rooms stunk. There was a soft spot in the floor outside my moms room. Her sink also barely drained. Hot tub wasn’t heated, nor did the jets work. So much chlorine in the pool it ruined swim suits. Front desk guy couldn’t be bothered. Our daughter puked in the pool and he didn’t close it off allowing other guests to still enter AFTER we told him. Pretty sure rooms are used for “hourly” reasons. Some creepy guy kept pacing the hallways. Door locks were busted. If we wouldn’t have spent almost 200 per room we would have left.
The place sucked the lady was rude when I tried to ask about early check in because we arrived ahead of time then the whole building smelled terrible like something they was cooking in the back just gross I won’t stay their again.
we have stayed there several times, we even had our children make a reservation. the drunks and potheads that surrounded the back entrance at night made us feel very unsafe and unprotected, also my husband went to ask for coffee for the room, which has a coffee pot, the night guy refused to give it to him since he said there was coffee available 24 hours in the lobby, ihe explained it was late and my wife doesn't want to have to walk out in her robe to get coffee, he still refused. needless to say he was not willing to help, we will no longer be staying there again, as far as the breakfast, im not sure what you consider continental, but a waffle and cereal is not it. Very very disappointed
It was unusual to see matching antiques as the furnishings in the room. You can tell the building is old, however they were clean and you can see they did what they could to repair things.
thank yoiu
Property was great, clean, and affordable. Beds were soft, close to the island
thank you
You can smell cigarette smoke down the hallway. Stairway was dirty.
Did not enjoy others arguing in the hallway at 2:30 in the morning. Breakfast is very minimal. Coffee is not good unless you like it weak. The room was nice. Room cleaning was great. Might I suggest security at night to prevent others from being able to have fights in the hallway at night. Would have liked to see some fresh fruits , juices. More options for breakfast.
We were 5 staying in the suite supposed to have been a pull out sofa bed.. nope.. spoke to the front desk and straight out said NO...OOOOK... had to go buy an inflatable mattress ($15) and an air pump to blow it up($20).. so usually a suite has between 4 to 5 people..so you figured they would put the amount of people that are coming to stay in one room the amount of towels to shower.. NOPE.. front desk guy sounded mad when asked for 2 more towels.. all they had is pool towels.. ok I'll take them can't say no to towels I need.. and lastly have a lot of stuff coming in so have a lot of stuff coming out of the room when we are leaving.. ELEVATOR GOES OUT.... we are on the 2nd floor.. maybe some assistance since the elevator is not working.. NOPE... front desk guy is sitting there watching TV while he sees all of us struggling down stairs.. I know bed time time to travel light if I decide to stay there again.. but had a blast at Schlitterbahn!!!
Pool and hot tub cold. Continental breakfast poor. room furniture worn. bathroom not as clean as expected. I had stop at this place when it first opened and was impressed but probably will not stay there again.
Me gusto la atencio, pero debe poner un poco mas de empeño en la limpieza
Dear Guest, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.