Guests of The Trans Luxury Hotel Surabaya have access to a full-service spa, 2 outdoor pools, and a children's pool. Onsite parking is available, both free self and paid valet parking (IDR 50000 per stay)—also useful is a train station shuttle. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Other amenities at this luxury hotel include a gym, free WiFi in public areas, and meeting rooms.