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Palm Park Hotel Surabaya

3.5 star property

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Photo gallery for Palm Park Hotel Surabaya

Breakfast served
Reception
Deluxe Room | Desk, free WiFi
Front of property - evening/night
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
No.45 Jl. Kapas Krampung, Surabaya, Jawa Timur, 60142
  • Place, Gelora 10 November Stadium
    ‪5 min walk‬
  • Place, Grand City Surabaya
    ‪2 min drive‬
  • Place, Surabaya Plaza Shopping Mall
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪25 min drive‬

Room options

View all photos for Deluxe Triple Room

Deluxe Triple Room | Desk, free WiFi

Deluxe Triple Room

  • City view
  • 301 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite

Suite | Desk, free WiFi

Suite

  • City view
  • 517 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Smart Room

Smart Room | Desk, free WiFi

Smart Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Desk, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double Room

Desk, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Surabaya

Cheng Hoo Mosque is within a mile (2 km) of Palm Park Hotel Surabaya, and other popular sites like Grand City Surabaya are within a couple of miles (3 km). This 101-room, 3.5-star hotel has conveniences like a restaurant, 24-hour room service, and free in-room WiFi.

What's nearby

  • Gelora 10 November Stadium - 5 min walk - 0.3 miles
  • Grand City Surabaya - 2 min drive - 1.5 miles
  • Surabaya Plaza Shopping Mall - 3 min drive - 1.7 miles
  • Pasar Atum Mall - 3 min drive - 1.3 miles
  • Tunjungan Plaza - 4 min drive - 2.4 miles

Getting around

  • Ngagel Station - 5 min drive
  • Surabaya Gubeng Station - 11 min drive
  • Surabaya (SUB-Juanda) - 47 min drive

Restaurants

  • ‪Bebek Sinjay - ‬4 min walk
  • ‪D'Cost - ‬3 min walk
  • ‪Ronde & Ketan Duren Kapas Krampung - ‬3 min walk
  • ‪Chiang Kong - ‬6 min walk
  • ‪Bebek sinjay cabang kapas krampung - ‬1 min walk

About this property

Palm Park Hotel Surabaya

Palm Park Hotel Surabaya features free WiFi in public areas, coffee in a common area, and an arcade/game room. Self parking is available for IDR 6000 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Additional amenities include laundry facilities, a vending machine, and a ballroom.
40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include phones, desks, and free toiletries.

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Apr 26 - Apr 27
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (IDR 6,000 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 50,000 for adults and IDR 50,000 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kemiri

Things to do

  • Arcade/game room
  • Art gallery
  • Shopping mall

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 9 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: IDR 250000
Late check-in subject to availability
Late check-in fee: IDR 250000 for check-in between 1:00 PM and 5:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: IDR 250000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 2 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 50000 for adults and IDR 50000 for children
  • Self parking fee: IDR 6000 per day
  • Early check-in fee: IDR 250000 (subject to availability)
  • Late check-in fee: IDR 250000 for check-in between 1:00 PM and 5:00 PM
  • Late check-out fee: IDR 250000 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • Guest providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Palm Park Surabaya
PALM PARK Hotel Surabaya Java
Palm Park Hotel Surabaya Hotel
Palm Park Hotel Surabaya Surabaya
Palm Park Hotel Surabaya Hotel Surabaya

Frequently asked questions

Is a free cancellation option available at Palm Park Hotel Surabaya?

Palm Park Hotel Surabaya offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Palm Park Hotel Surabaya?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Palm Park Hotel Surabaya on Apr 28, 2026 start from $25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Palm Park Hotel Surabaya?

This hotel is located in Surabaya within a short 7-minute walk of Gelora 10 November Stadium. You'll also find Tunjungan Plaza and Grand City Surabaya within a short drive.

Is parking available on site at Palm Park Hotel Surabaya?

Yes, parking is offered for IDR 6,000 per day.

Does Palm Park Hotel Surabaya feature a casino?

No, Palm Park Hotel Surabaya doesn't have a casino.

Is there an indoor pool at Palm Park Hotel Surabaya?

No, there is no indoor pool at this hotel.

Is Palm Park Hotel Surabaya good for couples?

Couples staying at this hotel will appreciate amenities like 24-hour room service as well as a restaurant and an art gallery.

Does Palm Park Hotel Surabaya have a hot tub?

No, there isn't a spa tub at this hotel.

Does Palm Park Hotel Surabaya have a restaurant with a breakfast menu?

Yes, Palm Park Hotel Surabaya serves buffet breakfast for a surcharge each morning at Kemiri.

Will Palm Park Hotel Surabaya allow pets to stay free of charge?

No, pets and service animals aren't allowed at Palm Park Hotel Surabaya.

Does Palm Park Hotel Surabaya have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Palm Park Hotel Surabaya?

The closest major airport to Palm Park Hotel Surabaya is Surabaya (SUB-Juanda), which is 13.7 mi away (47 minutes by car).

Are there rooms with balconies that I can book at Palm Park Hotel Surabaya?

No, you won't find guestrooms with balconies at Palm Park Hotel Surabaya.

Palm Park Hotel Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 3 out of 7 reviews
Rating 6 - Okay. 1 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Risa

Traveled with group
Liked: Staff & service

The staff was great but quality of hotel was OK.

I chose this hotel because it was 10 min by car from Surabaya Gubeng station. All staff that I encountered at this hotel was very nice. However it was not a hotel that I would want to come back and stay. 1. Breakfast: I personally did not think it was delicious compare to other three star hotels. 2. I stayed two nights. It was hot in the morning and I thought that the AC wasn't working so I switched a room for the second day. However the AC in the second room wasn't working on the next morning as well so I think the quality of AC is the same for all room. 3. When other guests are passing by in the hallway, it was very noisy. 4. There is a local market under this hotel and when you are waiting for a car at outside, it was very stinky. 5. There were some bugs in bathroom. Again, the all staff at reception and breakfast was wonderful but the quality of hotel wasn't great to me.
Stayed 2 nights in Jun 2023

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Seng Hwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home like stay

Almost everything beyond expectation, price, breakfast, services, facilities, room and view. So comfortable stay, just like home
Stayed 1 night in Feb 2019

8/10 Good

Setiyowati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyaman dan sarapan cukup enak . Rekomendasi banget .
Stayed 2 nights in Jul 2019

10/10 Excellent

Royal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamar bersih,nyaman,harga murah + free breakfast,staff hotel ramah,sayangnya agak di pinggir surabaya lokasinya,dekat jembatan suramadu,tapi semuanya worth it lah untuk harga segitu udah super nyaman.
Stayed 2 nights in Apr 2019

8/10 Good

Carol, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

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