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Novotel Samator Surabaya Timur

4.0 star property

Choose dates to view prices

Photo gallery for Novotel Samator Surabaya Timur

A rooftop swimming pool with a view of a cityscape at dusk.
Miscellaneous
Executive Suite, Multiple Beds | Minibar, desk, laptop workspace, soundproofing
A modern hotel with a curved facade, multiple floors, and a glass exterior.
A modern hotel lobby with a central breakfast bar, seating area, and large windows offering views of the outdoors.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Jl Kedung Baruk 28 Rungkut, Surabaya, 60298
  • Place, Surabaya Zoo
    ‪5 min drive‬
  • Place, Sepuluh November Institute of Technology
    ‪5 min drive‬
  • Place, Galaxy Mall
    ‪5 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪18 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a lamp, and a TV.

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Minibar, desk, laptop workspace, soundproofing

Superior Twin Room, 2 Twin Beds

  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Suite, 1 King Bed

A modern hotel room with a large bed, a television, and a view of the cityscape.

Superior Suite, 1 King Bed

  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a TV.

Deluxe Double Room, 1 King Bed

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a lamp, and a view of the city.

Deluxe Twin Room, 2 Twin Beds

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, desk, laptop workspace, soundproofing

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, Multiple Beds

A modern living room with a sofa, coffee table, and a dining area with a kitchen in the background.

Executive Suite, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, Multiple Beds

A modern hotel room with a dining area, a sofa, and a view of the city.

Executive Suite, Multiple Beds

  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, 1 Double Bed

A hotel room with a large bed, a desk with a chair, a TV, and a view of the city.

Executive Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a bathroom, and a TV.

Executive Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Surabaya

Novotel Samator Surabaya Timur is located within a few miles (5 km) of University of Pembangunan Nasional Veteran and Sepuluh November Institute of Technology. This 261-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Surabaya Zoo - 5 min drive - 3.1 miles
  • Sepuluh November Institute of Technology - 5 min drive - 3.2 miles
  • University of Pembangunan Nasional Veteran - 5 min drive - 2.5 miles
  • Galaxy Mall - 5 min drive - 3.4 miles
  • Airlangga University - 6 min drive - 4.0 miles

Getting around

  • Kertomenanggal Station - 8 min drive
  • Surabaya Gubeng Station - 24 min drive
  • Surabaya (SUB-Juanda) - 31 min drive

Restaurants

  • ‪Kedai Ampyang - ‬2 min walk
  • ‪Seafood Cak Dir - ‬7 min walk
  • ‪Food Exchange - ‬4 min walk
  • ‪Warung Sahabat - ‬13 min walk
  • ‪Ruang makan - ‬7 min walk

About this property

Novotel Samator Surabaya Timur

Novotel Samator Surabaya Timur features an outdoor pool, a children's pool, and a gym. There's free parking, and an airport shuttle during limited hours for IDR 250000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, access to locker space, and concierge services. Additional amenities include free WiFi in public areas, a conference center, and an arcade/game room.
42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and slippers. Other amenities include minibars, electric kettles, and phones. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 145,200 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • FOOD EXCHANGE

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • Conference center

Outdoors

  • Dock

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 21 floors
  • At least 80% organic food
  • Ballroom
  • Built in 2017
  • Communal living room
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 24 hours prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 145200 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 250000 (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 0220104451174

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.
  • At check-in, guests must provide a negative Antigen COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 24 hours prior to check-in.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Novotel Samator Surabaya Timur Hotel
Novotel Samator Timur Hotel
Novotel Samator Timur
Novotel Samator Surabaya Timur Hotel
Novotel Samator Surabaya Timur Surabaya
Novotel Samator Surabaya Timur Hotel Surabaya

Frequently asked questions

Is a free cancellation option available at Novotel Samator Surabaya Timur?

Novotel Samator Surabaya Timur offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Samator Surabaya Timur?

As of Aug 11, 2026, prices found for a 1-night stay for 2 adults at Novotel Samator Surabaya Timur on Aug 26, 2026 start from $42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Novotel Samator Surabaya Timur?

This hotel is located in Surabaya, close to Tunjungan Plaza, Galaxy Mall, and Royal Plaza Surabaya. You'll also find Taman Bungkul and House of Sampoerna within a short drive.

Is parking available on site at Novotel Samator Surabaya Timur?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Novotel Samator Surabaya Timur?

Spa services at the hotel include massages.

Does Novotel Samator Surabaya Timur have a casino at the property?

No, Novotel Samator Surabaya Timur doesn't have a casino.

Will I find an indoor pool at Novotel Samator Surabaya Timur?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Novotel Samator Surabaya Timur?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and 2 bars/lounges.

Does Novotel Samator Surabaya Timur have a hot tub?

No, there isn't a spa tub at this hotel.

Does Novotel Samator Surabaya Timur feature a restaurant that includes a breakfast menu?

Yes, Novotel Samator Surabaya Timur serves buffet breakfast for a surcharge each morning at FOOD EXCHANGE.

Will Novotel Samator Surabaya Timur allow pets to stay free of charge?

No, pets and service animals aren't allowed at Novotel Samator Surabaya Timur.

Does Novotel Samator Surabaya Timur have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Novotel Samator Surabaya Timur?

The closest major airport to Novotel Samator Surabaya Timur is Surabaya (SUB-Juanda), which is 10.6 mi away (31 minutes by car).

Are there rooms with balconies that I can book at Novotel Samator Surabaya Timur?

No, you won't find guestrooms with balconies at Novotel Samator Surabaya Timur.

Novotel Samator Surabaya Timur Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 33 out of 73 reviews
Rating 8 - Good. 24 out of 73 reviews
Rating 6 - Okay. 9 out of 73 reviews
Rating 4 - Poor. 4 out of 73 reviews
Rating 2 - Terrible. 3 out of 73 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Eugelien

Liked: Cleanliness, amenities, property conditions & facilities
Staff is nice and helpful, rooms is clean Food is good
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Iis

Liked: Amenities, property conditions & facilities
Breakfast was delish
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Titawaty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with reasonable price 😊
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Jehad

Liked: Staff & service, amenities
I would stay again
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Surya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

Marjolein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great long term stay

Top notch
Stayed 6 nights in Oct 2024
Verified review

10/10 Excellent

JOYCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs, the services, the rooms and everything else absolutely wonderful👍 Thank you Novotel Samator!
Stayed 3 nights in Aug 2024
Verified review

2/10 Terrible

Mike ken

Disliked: Cleanliness, property conditions & facilities
Food terrible on breakfast The rest is ok
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Rojarani

Liked: Cleanliness, amenities, property conditions & facilities
I loved how clean the property and the room was. Breakfast buffet was awesome. Enjoyed a very clean and comfortable stay. Just two things: Need more vegan options, and the gym needs wipes and some fans and cooling. Otherwise an amazing stay.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Cheuk Hing

Liked: Cleanliness, staff & service, amenities
Ok good
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Loufranco

Liked: Cleanliness, staff & service, property conditions & facilities
Over all nice
Stayed 4 nights in Apr 2024
Verified review

8/10 Good

Stevan

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good but parking route is not comfortable
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Ronnie

the breakfast buffet was limited, catering for the locals only
Stayed 1 night in May 2023
Verified review

8/10 Good

Rojarani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the cleanest and comfortable hotels we stayed in Indonesia in the past few weeks. Enjoyed the amazing breakfast, gym, and clean room. If not for the minor issues below I would ahve given a 5 star: 1. Very limited options for vegans. They only had salad and cap cay. Breakfast had lot of vegan items so we were good. 2. Gym was very hot during the day time and no fan. No wipes to clean the machines before and after use. I asked the staff multiple times for some cleaning wipes. They said they will check and completely ignored like I did not exist 3. Water was luke warm and no pressure. So shower was not great. 3.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Silfia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel - Clean and spacious
Stayed 1 night in Dec 2020
Verified review

6/10 Okay

Marc

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large
Stayed 3 nights in Oct 2020
Verified review

4/10 Poor

TAKEBari

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
タオル人数分用意されておらず、 その他の物も同樣。 シャワーヘッドが壊れていて浴室中水浸し。 何故か体が痒い。 ローカルロスメンですが他所のクオリティは上がってますよ。
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Teri

Liked: Staff & service, amenities
No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
Stayed 5 nights in Feb 2020
Verified review

8/10 Good

Theresia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New property in east surabaya

Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
Stayed 4 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is quiet, clean and safe. Good for business meeting and family vacation.
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name
Stayed 1 night in Oct 2019
Verified review

4/10 Poor

Selvia

Disliked: Staff & service, property conditions & facilities

Negative comment on Novotel Samator Surabaya

Hotel management is not up to standard - unfriendly and inflexible
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Pradyumna Avikara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, good staff , very courteous, good breakfast, nice clean rooms, overall good experience. Only hot water temperature was a bit high
Stayed 2 nights in Sep 2019

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