See all properties

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Choose dates to view prices

Photo gallery for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

An infinity pool with a city view, a tree, and a wooden deck.
A spacious lobby with a marble floor, a large chandelier, and a statue of a dancer. There is a reception desk, a dining area, and a seating area with a sofa and chairs.
A luxurious lobby with a grand piano, plush seating, a chandelier, and a large window with a view.
A modern hotel room with a large city view, two massage tables, a bathtub, and a cityscape visible through large windows.
A high-rise building complex with multiple skyscrapers, surrounded by residential houses.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225
  • Place, Ciputra World Mall
    ‪1 min walk‬
  • Place, Surabaya Town Square
    ‪17 min walk‬
  • Place, Surabaya Zoo
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪27 min drive‬

Room options

View all photos for Superior Deluxe King Room

A hotel room with a large bed, a red armchair, a small table, a large window with a city view, and a wall-mounted artwork.

Superior Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Club Deluxe Twin

A hotel room with a large bed, a desk, a chair, a large window, and a painting on the wall.

Executive Club Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Club Deluxe King

A hotel room with a large bed, a TV, a chair, a painting, and a view of the outdoors.

Executive Club Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room (Twin Bed)

A hotel room with two beds, a desk, a large window with a city view, and a painting on the wall.

Deluxe Twin Room (Twin Bed)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Deluxe

A hotel room with two beds, a desk, a large window with a city view, and a painting on the wall.

Superior Deluxe

  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Deluxe Twin

A modern hotel room with a large bed, a sitting area with a chair, a TV, a fireplace, and a dining area with a table and plates.

Grand Deluxe Twin

  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Club Deluxe

A spacious hotel room with a large bed, a view of the city, and a modern design.

Executive Club Deluxe

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Club Grand Deluxe

A hotel room with a large bed, a desk with a mirror, a TV, and a view of the city.

Executive Club Grand Deluxe

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

A hotel room with a large bed, a TV on the wall, a desk with a lamp, and a view of the city.

Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room

A spacious hotel room with a large bed, a view of the city, and a modern design.

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Deluxe King

A hotel room with a large bed, a desk with a mirror, a TV, and a view of the city.

Grand Deluxe King

8.0 out of 10
Very good
(1 review)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Deluxe

A spacious hotel room with a large bed, a view of the city, and a modern design.

Superior Deluxe

  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Surabaya

Located in Gunung Sari, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is adjacent to Ciputra World Mall. This 212-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Surabaya, and a short drive from Al-Akbar Mosque and Surabaya Town Square.

What's nearby

  • Ciputra World Mall - 1 min walk - 0.0 miles
  • Surabaya Town Square - 17 min walk - 0.9 miles
  • Surabaya Zoo - 2 min drive - 1.3 miles
  • House of Sampoerna - 3 min drive - 1.5 miles
  • Lapangan Thor Stadium - 5 min drive - 1.5 miles

Getting around

  • Ngagel Station - 7 min drive
  • Surabaya Pasar Turi Station - 21 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Sushi Tei - ‬1 min walk
  • ‪Pempek Farina - ‬2 min walk
  • Paradise Dynasty
  • ‪Lincafe - ‬4 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

At Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (IDR 60000 per day)—also useful is an airport shuttle (available 24 hours) for IDR 463000 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 42-inch LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other standard amenities include refrigerators, minibars, and coffee makers.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

A modern hotel with a distinctive curved glass structure, multiple floors, and a rooftop area with outdoor seating.
Four Points by Sheraton Surabaya, Pakuwon Indah
Surabaya
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 239 reviews
$76 nightly
The price is $84
Oct 3 - Oct 4
Total with taxes and fees
Four Points by Sheraton Surabaya, Pakuwon Indah

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 60,000 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 348,480 to 348,480 for adults and IDR 174,240 to 174,240 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Extra futon (surcharge)
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 550000.0 per night

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately IDR 348480 to 348480 for adults, and IDR 174240 to 174240 for children
  • Airport shuttle fee: IDR 463000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 550000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM—-8:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 55110, 8120216161196

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 5:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Frequently asked questions

Are free cancellation options available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International on Oct 18, 2026 start from $62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

This hotel is situated in Gunung Sari, just steps from Ciputra World Mall. You'll also find Surabaya Town Square and Royal Plaza Surabaya within a short drive.

Is parking available on site at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 60,000 per day.

Is there a spa available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

There is a full-service spa available for guests to enjoy and services include aromatherapy, body scrubs, and massages.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and in-room massages at this hotel.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a casino on the premises?

No, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International doesn't have a casino.

Is there an indoor pool at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 5:00 PM.

Is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and an outdoor pool.

Are there hot tubs at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, but this hotel does have a sauna.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a restaurant with a breakfast menu?

Yes, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International.

Are there connecting rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

The closest major airport to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is Surabaya (SUB-Juanda), which is 13.1 mi away (37 minutes by car).

Are there rooms with balconies that I can book at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, there aren't any guestrooms with balconies at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a wedding venue?

There are wedding services available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International if that's in your vacation plans.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 271 reviews
Rating 8 - Good. 96 out of 271 reviews
Rating 6 - Okay. 17 out of 271 reviews
Rating 4 - Poor. 11 out of 271 reviews
Rating 2 - Terrible. 1 out of 271 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I'm definitely a fan of Swiss-Belhotel for international travel going forward. The rooms were clean and the staff exceptionally helpful.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staffs very attentive. Clean room.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4.5 stars
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Lobby on the 8th floor, impractical. Very standard Hotel in my opinion. The Hotel hallway smells very musty/damp.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Beside mall
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loacti o n near from mall,and everything's good
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
food options were limited for western traveller.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel in Surabaya

Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable hotel with secret access

It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly service all the way
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regarding instruction of bluebird, it was quite detailed. Further I got heartful sweets complimentary, so it was impressive services.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfort stay

Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay

The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Shower's temp control is so difficult. And also the pressure of shower is not enough.
Stayed 10 nights in Oct 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
poor wifi
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely 3 stars hotel not 5. The hot shower isn't stable, sometimes cold & ver hot, you'll never be able to get it in the middle. The room AC will always be on regardless there's a room key inserted or not. Poorly maintained hotel, book elsewhere you'll get much better services with cheaper rate.
Stayed 1 night in Jun 2026

More to Explore