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The Square

3.5 star property
Hotel connected to a shopping center in Surabaya with a full-service spa

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Photo gallery for The Square

Outdoor pool
Family Suite | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Terrace Garden | View from room
Arcade
Billiards

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Pool
  • Gym
  • Room service

Explore the area

Map
Siwalankerto Street 146-148, Surabaya, East Java, 60236
  • Petra Christian University
    ‪3 min walk‬
  • City of Tomorrow
    ‪16 min walk‬
  • Royal Plaza Surabaya
    ‪5 min drive‬
  • Surabaya (SUB-Juanda)
    ‪13 min drive‬

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Room options

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Surabaya

Located within a 5-minute walk of Petra Christian University, The Square is within a mile (2 km) of City of Tomorrow. This 3.5-star hotel welcomes guests with 120 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Located centrally in Surabaya, it's connected to a shopping center and also close to Pelita Harapan University Surabaya and Universitas Islam Negeri Sunan Ampel Surabaya.

What's nearby

  • Petra Christian University - 3 min walk - 0.2 miles
  • City of Tomorrow - 16 min walk - 0.9 miles
  • Royal Plaza Surabaya - 5 min drive - 2.3 miles
  • Surabaya Zoo - 6 min drive - 3.2 miles
  • Tunjungan Plaza - 11 min drive - 6.1 miles

Getting around

  • Kertomenanggal Station - 19 min walk
  • Surabaya Gubeng Station - 26 min drive
  • Surabaya (SUB-Juanda) - 21 min drive

Restaurants

  • ‪Lounge n Cafe UK Petra - ‬2 min walk
  • ‪Hilda Catering Service & Bakery - ‬1 min walk
  • ‪Warung Merah - ‬3 min walk
  • ‪Bebek Bagong - ‬2 min walk
  • ‪Kantin Padang Pasir - ‬5 min walk

About this property

The Square

Hotel connected to a shopping center in Surabaya with a full-service spa
Guests of The Square enjoy a full-service spa, an outdoor pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 150000 per vehicle. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, free newspapers, and a terrace.
28-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer slippers. Balconies, coffee makers, and free newspapers are also available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 14 years old are not allowed in the fitness facility without adult supervision.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 70,000 for adults and IDR 50,000 for children
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 28-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Desk
  • Free daily newspapers
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: IDR 180000
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: IDR 180000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: IDR 295000 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 70000 for adults and IDR 50000 for children
  • Airport shuttle fee: IDR 150000 per vehicle
  • Early check-in fee: IDR 180000 (subject to availability)
  • Late check-out fee: IDR 180000 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • At check-in, guests must provide a negative Antigen COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 24 hours prior to check-in.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Square Apartment Arcade
Square Apartment Arcade Hotel
Square Apartment Arcade Hotel Surabaya
Square Apartment Arcade Surabaya
Square Surabaya Hotel
Square Surabaya
The Square Hotel
The Square Surabaya
The Square Hotel Surabaya
The Square Surabaya Hotel Powered by Archipelago

Frequently asked questions

What is there to do close to The Square?

This hotel is located in Surabaya, close to Tunjungan Plaza and Pakuwon Mall. You'll also find City of Tomorrow and Royal Plaza Surabaya within a short drive.

Will I be able to park at The Square?

Yes, self parking is offered for free at the hotel.

Is there a spa available at The Square?

There is a full-service spa available for guests to enjoy and services include massages.

Does The Square have a casino at the property?

No, The Square doesn't have a casino.

Will I find an indoor pool at The Square?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at The Square?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does The Square have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Square have a restaurant that serves breakfast?

Yes, The Square serves buffet breakfast each morning for a surcharge from its restaurant.

Will The Square allow pets to stay for free?

No, pets and service animals aren't allowed at The Square.

Are there connecting rooms at The Square?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to The Square?

The closest major airport to The Square is Surabaya (SUB-Juanda), which is 6.6 mi away (21 minutes by car).

Can I book a room with a balcony at The Square?

Yes, every guestroom at The Square comes with a balcony with some featuring city views.

The Square Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 72 reviews
Rating 8 - Good. 36 out of 72 reviews
Rating 6 - Okay. 16 out of 72 reviews
Rating 4 - Poor. 6 out of 72 reviews
Rating 2 - Terrible. 0 out of 72 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
In university are, rooms are occupied by the student and they come and go throughout the day so the elevator is always busy. Lobby is not on ground level and the elevator to the ground level is separated to the one goes to your room. The cleaning staff is very polite and friendly
Stayed 14 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful.
Stayed 3 nights in Dec 2019

8/10 Good

Nuriye

Liked: Cleanliness, staff & service

Good calue and clean secure hotel

I had one night here . Feels very safe and very good value . There was a starbucks below which was convenient
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok stay

It was ok
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Stayed 15 nights in Jan 2019

10/10 Excellent

lesaleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

lesaleh

Nice hotel friendly stuff very convenient to all

The hotel great ND the stuff too very convenient to every thing.the price is excellent
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Room comfort

Nice hotel near the airport

Booked this hotel because we wanted somewhere inexpensive near to the airport. This place is a little out of the way, but if you're taking a cab/grab it shouldn't be a big deal. It's also on top of a mall so that's pretty handy. The room's clean enough, and large! The bathroom is a little small, and the shower doesn't have a door so the water kinda gets everywhere. Wifi is inconsistent.
Stayed 1 night in Apr 2018

4/10 Poor

Mark

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2017

8/10 Good

SITI

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for stay in this hotel but only there is no hair dryer and the water shower is too small
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About 30 minit by taxi to Juanda International Airport but the hotel quite far from city centre, mall and shopping complex

8/10 Good

Visiting, Singapore

Liked: Room comfort
Disliked: Cleanliness

economical hotel

To start the review, I must evaluate in relation to the price I paid. For the price, I must say, the cleanliness of the hotel still can be improved, esp. the bathroom. Cleaning service should watch the toilet tissue and replenish enough tissue. I was left without tissue on one night. Breakfast was ok. Surrounding: a lot of street food. Overall, it was an OK stay because the hotel is quite economical.

6/10 Okay

Verified traveler

Liked: Cleanliness

4/10 Poor

Sanghee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lot of ants

Old facilities, lot of ants inside the room, bad breakfast. But the cost is cheap and staffs were friendly enough.

10/10 Excellent

limbangjaya, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel at best price

Always perfekt

8/10 Good

Tan, Surabaya, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel closed to airport

Near airport, Easily to find food nearby. Room cleanest very good. Price reasonable. The view of the ground floor very nice with fast foods stall and coffee bar

10/10 Excellent

limbangjaya, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay near university

i stay this hotel after landed at late evening

6/10 Okay

Peter, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handily sited accommodation

Hotel is sited pretty handily to the airport and the intercity bus terminus. Not a great selection of dining options and sights in the immediate vicinity. Room quality was OK although would have liked access to the little balcony which seemed to be reserved for the air conditioning unit. But ultimately, it was the extremely helpful front desk staff which sold us on this place. (poor floundering foreigners :) )

6/10 Okay

Verified traveler

10/10 Excellent

fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Edy

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Nazia, Toronto

Not a pleasant experience

Felt like a student dorm than a hotel, most rooms are occupied by students, most staff don't speak any English, no help for tourists. Small bag of laundry cost about $22, staff give you different price codes for transportation service. Very far from the main city centre, costs a lot for transportation service to get to the city.

8/10 Good

wiyono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness

It's not too bad really.

The location, while not situated right smack in the city centre, is charming in its own way. I find joy in food from push cart sellers in the middle of the night, but each to his own stomach. It's also a blessing to have a Starbucks situated just downstairs.

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