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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5.0 star property
Luxury Surabaya hotel connected to a shopping center, steps from Ciputra World Mall

Choose dates to view prices

Photo gallery for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Outdoor pool
Outdoor pool
View from room
Point of interest
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Parking available
  • Bar
  • Spa
  • Parking included

Explore the area

View in a map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225
  • Place, Ciputra World Mall
    ‪1 min walk‬
  • Place, Surabaya Zoo
    ‪2 min drive‬
  • Place, Tunjungan Plaza
    ‪6 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪19 min drive‬

Room options

View all photos for Grand Deluxe King

1 bedroom, minibar, in-room safe, desk

Grand Deluxe King

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room (Twin Bed)

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room (Twin Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Deluxe Twin

1 bedroom, minibar, in-room safe, desk

Grand Deluxe Twin

  • 398 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Superior Deluxe

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Club Deluxe

1 bedroom, minibar, in-room safe, desk

Executive Club Deluxe

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Club Grand Deluxe

1 bedroom, minibar, in-room safe, desk

Executive Club Grand Deluxe

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, desk

Suite

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Superior Deluxe

  • 355 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

1 bedroom, minibar, in-room safe, desk

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Surabaya

Located in Gunung Sari, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is adjacent to Ciputra World Mall and a short drive from other popular attractions like Ciputra Golf Club. This 212-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Surabaya, and a short drive from Tunjungan Plaza and Surabaya Town Square.

What's nearby

  • Ciputra World Mall - 1 min walk - 0.0 miles
  • Surabaya Zoo - 2 min drive - 1.3 miles
  • Royal Plaza Surabaya - 4 min drive - 2.3 miles
  • Pakuwon Mall - 6 min drive - 3.8 miles
  • Tunjungan Plaza - 6 min drive - 3.0 miles

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 20 min drive
  • Surabaya (SUB-Juanda) - 35 min drive

Restaurants

  • ‪XXI Lounge - ‬2 min walk
  • Paradise Dynasty
  • ‪LARÉIA Cake & Co - ‬1 min walk
  • ‪Pancious - ‬1 min walk
  • ‪The Duck King - ‬1 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Luxury Surabaya hotel connected to a shopping center, steps from Ciputra World Mall
At Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (IDR 60000 per day)—also useful is an airport shuttle (available 24 hours) for IDR 440220 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 42-inch LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other standard amenities include refrigerators, minibars, and coffee makers.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Exterior

Doubletree By Hilton Surabaya

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 122 reviews
$65 nightly
The price is $71
Oct 27 - Oct 28
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 60,000 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 302,500 to 302,500 for adults and IDR 151,250 to 151,250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 500000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately IDR 302500 to 302500 for adults, and IDR 151250 to 151250 for children
  • Airport shuttle fee: IDR 440220 per vehicle (one-way)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 500000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
  • Check-in: 2:00 PM—-8:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 5:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Frequently asked questions

Are free cancellation options available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What can I see close to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

This hotel is situated in Gunung Sari, just steps from Ciputra World Mall. You'll also find Tunjungan Plaza and Surabaya Town Square within a short drive.

Is parking available on site at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 60,000 per day.

Is there a spa available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

There is a full-service spa available for guests to enjoy and services include aromatherapy, massages, and body scrubs.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a casino on the premises?

No, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International doesn't have a casino.

Is there an indoor pool at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 5:00 PM.

What do couples enjoy most about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a bar.

Are there hot tubs at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Yes, this hotel has a spa tub.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a restaurant with a breakfast menu?

Yes, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International.

Are there connecting rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

The closest major airport to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is Surabaya (SUB-Juanda), which is 12.7 mi away (35 minutes by car).

Are there rooms with balconies that I can book at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, there aren't any guestrooms with balconies at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a wedding venue?

There are wedding services available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International if that's in your vacation plans.

Reviews

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 131 out of 249 reviews
Rating 8 - Good. 92 out of 249 reviews
Rating 6 - Okay. 15 out of 249 reviews
Rating 4 - Poor. 10 out of 249 reviews
Rating 2 - Terrible. 1 out of 249 reviews

Reviews

4/10 Poor

mehmet engin

Business traveler
Liked: Cleanliness, room comfort
poor wifi
Stayed 1 night in Jun 2025

10/10 Excellent

Ozy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loacti o n near from mall,and everything's good
Stayed 2 nights in Feb 2025

10/10 Excellent

Him

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024

8/10 Good

Bernard Fabio

Stayed 2 nights in Jun 2024

10/10 Excellent

Ruth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024

10/10 Excellent

CHAN FAI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024

10/10 Excellent

August

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel in Surabaya

Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023

8/10 Good

Yoshiaki

Stayed 3 nights in Aug 2023

10/10 Excellent

Joni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023

8/10 Good

Stephen Chia

Stayed 3 nights in Jun 2023

8/10 Good

adi

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2023

8/10 Good

Leonard, Ketchikan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022

8/10 Good

Stephen Chia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfort stay

Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay

The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022

10/10 Excellent

Delfin

Stayed 1 night in Jan 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tidak rekomendasi u/ keluarga.

Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya. Anak saya usia 6 & 7thn. Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online. Staff tersebut juga sangat tidak sopan. Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga. Terima kasih
Stayed 1 night in Dec 2021

4/10 Poor

Yuki

Traveled with family
Disliked: Staff & service

Not so good

We booked for two room with two twins bed in grand deluxe room type. Have to wait for 15 minute even we check in at 17.30 which the room should be ready at 14.00. In 15 minute we only get the first room and have to wait another 20 minute for the second room. While other guest that come after us, received their room key faster than us. Room facilities was good, but do not surprise if find the water in bath up little bit yellow. Bed was comfort and they provide free fruit and cake for apologized compliment. Infinity pool and jacuzzi was great, pool cleaning staff was nice. Unfortunately, the restaurant for breakfast is not quite spacious, food range also standard. We disappointed to find out that vegetable in gado gado menu was smelly, and has rotten with sour taste. When we decide to inform it to them, there were no feedback. With their five star title and price, hotels should be more careful about this. Make sure check in for guest is smooth, facilities in good condition, and food in restaurant also need to be improved also give nice feed back if there are any information or complaints from guest.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat nyaman dan nagih
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite excellent for room and staff. I was good stay on 1 night.
Stayed 1 night in Feb 2021

8/10 Good

Mulyadi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Nicholas Ren Sheng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Wan Marhadika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jul 2020

6/10 Okay

Gunawan

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

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