While I understand that the front desk staff is not at fault, I was disappointed to discover that the bed sheets in my room were in unacceptable condition. While I greatly appreciate the professionalism of the front desk staff in quickly moving us to another room, it was still a discouraging first impression.
Earlier, when dining on-site, we found the kitchen was out of several requested items, including the blackening seasoning, a number of entrées, and even standard beverages such as soda and juice.
As this is both my first time in this state and my first stay at this property, I had hoped for a more welcoming experience. As an Honors member, I expected a higher level of service and consistency than what has been provided thus far.