Smells terrible - the facility seems really old and there are plethora of complaints - I waited 20 mins to check-in nobody was attending, the room has some weird smell - turning the AC on made it bearable
It was a nice, clean facility. The staff was polite.
Loved everything during my stay. I appreciated the packaged breakfast I was informed they had. I did notice that whenever employees were alone they had their mask off, including someone in the elevator so in theory that would be pointless since they were breathing openly in an enclosed space...although I think the masks are pointless anyways so it doesn’t bother me at all, but might have backlash from someone who cares too much if they’re not careful. Only thing I had a concern with is the tissue box in my room appeared to have a bunch of tissues shoved back in, making me concerned that someone handled them and I would use them to blow my nose which if anything was touched and then touched them, and then touch my nose, that’d be bad. Also noticed the shower floor wasn’t cleaned as I saw a piece of used sop in the corner, but hopefully it was at least sanitized. Other than that everything was nice and super enjoyable stay.
Nice view. They took COVID pre cautions. There was hair in the shower and bathroom but organ than that, it was nice.
Location, staff friendliness and accommodation Room was very nice and breakfast buffet was better than average
Didn't even tell me they were going to charge my card $50 a night for incidentals. Staff was rude. Asked for additional pillow, sheets, and blanket for the pull out. Said they'd be up in a few to drop off and never did. Horrible service and horrible food.
very expensive for what you get...room layout was very bad...need simple things like towel racks in the bathroom...the restaurant service was very slow I must say all the staff were very nice and tried their best
I came last minute (2 days notice) and got a decent rate on a decent room with a comfy king bed with lots of pillows :) I was there to watch my daughter play field hockey a short distance away and had the whole room to myself! Everything was as expected and checkout was a breeze. Would stay again.
Very clean room! The staff was very friendly. We stayed here for a wedding nearby and if I ever came back to St. Louis...I would definitely stay at this Marriott again.
Great stay. Close to malls and other shopping, but close enough to downtown to see the arch and other sites. Room was great size lots of room. great indoor pool with hot tube. mostly adults and few kids. so this was a great place to just enjoy your trip.
I needed to change rooms because I was sharing with a cousin and my room had one king size bed. No problems, they traded rooms for me even after I had already checked in.
The location was perfect, the room was well kept. The room was comfortable and would recommend it to others. The staff was helpful and thought the value was good
It was a good stay, and convenient. Staff were friendly and helpful.
The hotel is great. However, there were basketball teams there and they were loud all night. My bed was well worn. The mattress caved to the middel
We stayed in this hotel for two nights. Staff was friendly and accommodating. I will definitely choose thus hotel next time as well. Thanks
Your basic Marriott - in a good way! Friendly staff, comfy beds, above average amenities, fair value.
This hotel while only close to the attached convention center is only a short drive to all St. louis attractions
The hotel is nice. The pools are lovely. The room was clean. They do not have any microwave or fridge. That was disappointing. Check in requires a $200.00 deposit which you get back if you don't add anything to your bill like ordering movies. However, you don't get it back for over two weeks after you leave. The hotel is not walking distance to anything. The staff is very nice.
Located within 2 miles (3 km) of St. Luke's Hospital, Marriott St. Louis West is within 3 miles (5 km) of Myseum. This 3.5-star hotel has 299 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
The 299 rooms are air-conditioned and have an array of amenities, including coffee makers, safes, and ironing boards. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Video-game consoles and desks are other standard amenities.
Guests of Marriott St. Louis West have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
Smells terrible - the facility seems really old and there are plethora of complaints - I waited 20 mins to check-in nobody was attending, the room has some weird smell - turning the AC on made it bearable
It was a nice, clean facility. The staff was polite.
Thank you for staying with us and for your feedback. We are pleased to hear that you enjoyed your stay with us & look forward to welcoming you back soon.
Loved everything during my stay. I appreciated the packaged breakfast I was informed they had. I did notice that whenever employees were alone they had their mask off, including someone in the elevator so in theory that would be pointless since they were breathing openly in an enclosed space...although I think the masks are pointless anyways so it doesn’t bother me at all, but might have backlash from someone who cares too much if they’re not careful. Only thing I had a concern with is the tissue box in my room appeared to have a bunch of tissues shoved back in, making me concerned that someone handled them and I would use them to blow my nose which if anything was touched and then touched them, and then touch my nose, that’d be bad. Also noticed the shower floor wasn’t cleaned as I saw a piece of used sop in the corner, but hopefully it was at least sanitized. Other than that everything was nice and super enjoyable stay.
Thank you for staying with us & for your feedback! We are pleased to hear that you enjoyed your stay with us. I have shared a copy of your review with our General Manager & Team to ensure that the concerns above are addressed. Stay safe & we look forward to seeing you again on your next trip to St. Louis.
Nice view. They took COVID pre cautions. There was hair in the shower and bathroom but organ than that, it was nice.
Thank you for staying with us & for your feedback! We are pleased to hear that you enjoyed your view during your stay & that our safety measures met your expectations. Please accept our sincere apology for the cleanliness of shower/bathroom, your comments have been shared with our executive housekeeping manager to ensure this is not missed in the future. Thank you again for staying with us & we hope to see you soon.
Thank you for staying with us and for your feedback!
Thank you for staying with us and for your feedback!
Location, staff friendliness and accommodation Room was very nice and breakfast buffet was better than average
We are pleased to hear that you have enjoyed your stay with us and hope to see you again soon.
Didn't even tell me they were going to charge my card $50 a night for incidentals. Staff was rude. Asked for additional pillow, sheets, and blanket for the pull out. Said they'd be up in a few to drop off and never did. Horrible service and horrible food.
Thank you for you feedback. We will use this during upcoming training with our front of house staff meetings.
very expensive for what you get...room layout was very bad...need simple things like towel racks in the bathroom...the restaurant service was very slow I must say all the staff were very nice and tried their best
I came last minute (2 days notice) and got a decent rate on a decent room with a comfy king bed with lots of pillows :) I was there to watch my daughter play field hockey a short distance away and had the whole room to myself! Everything was as expected and checkout was a breeze. Would stay again.
Thank you staying with us and for taking the time to post a review. I am sorry to hear that you had concerns during your stay that were not taken care of. We strive to provide excellent service to each and every guest during your stay and my sincerest apologies that we did not accomplish that goal.