Best Western Plus The Charles Hotel

Property class: 3

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Photo gallery for Best Western Plus The Charles Hotel

Lobby sitting area
Free daily buffet breakfast
Lobby sitting area
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, desk
Lobby sitting area

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub ) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

7.0 out of 10
Good
(6 reviews)
  • 321 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub ) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

  • 321 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(68 reviews)
  • 321 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 410 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 410 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(57 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

View all photos for 1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillowtop beds, in-room safe, desk

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for 1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillowtop beds, in-room safe, desk

1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Upper Floor, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

View all photos for 2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillowtop beds, in-room safe, desk

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Upper Floor, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 4

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About the neighborhood

St. Charles

Best Western Plus The Charles Hotel is a short stroll from Ameristar Casino St. Charles and St Charles Convention Center. This 133-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.

What's nearby

  • St Charles Convention Center - 8 min walk - 0.5 miles
  • Ameristar Casino St. Charles - 11 min walk - 0.6 miles
  • Historic Main Street - 12 min walk - 0.7 miles
  • Lewis & Clark Boathouse and Nature Center - 16 min walk - 0.9 miles
  • Lindenwood University - 2 min drive - 1.8 miles

Getting around

  • Kirkwood Station - 23 min drive
  • St. Louis Lambert Intl. Airport (STL) - 12 min drive

Restaurants

  • ‪Star Club Lounge @ Ameristar Casino - ‬12 min walk
  • ‪Texas Roadhouse - ‬3 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Cracker Barrel - ‬14 min walk
  • ‪Buffalo Wild Wings - ‬8 min walk

About this property

Best Western Plus The Charles Hotel

At Best Western Plus The Charles Hotel, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a business center.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include sitting areas, refrigerators, and microwaves.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Restaurants on site

  • Dennys

Things to do

  • Games
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from February 10 2026 to June 30 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-3:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles

Frequently asked questions

What's there to do around Best Western Plus The Charles Hotel?

This hotel is located in St. Charles, a short 12-minute walk from Ameristar Casino St. Charles and also 13 minutes on foot from St Charles Convention Center. You'll also find Historic Main Street and Lewis & Clark Boathouse and Nature Center less than a mile away.

Does Best Western Plus The Charles Hotel feature a casino at the property?

No, Best Western Plus The Charles Hotel doesn't have a casino.

Is there an indoor pool at Best Western Plus The Charles Hotel?

Yes, this hotel has an indoor pool.

Does Best Western Plus The Charles Hotel have a restaurant with a breakfast menu?

Yes, Best Western Plus The Charles Hotel serves free buffet breakfast at Dennys each morning.

Does Best Western Plus The Charles Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Best Western Plus The Charles Hotel for a fee of USD 25 per pet, per night.

How far is the airport from Best Western Plus The Charles Hotel?

The closest major airport to Best Western Plus The Charles Hotel is St. Louis Lambert Intl. Airport (STL), which is 8 mi away (12 minutes by car). Another top airport is St. Louis, MO (SUS-Spirit of St. Louis), which is located 17.1 mi away (24-minute drive).

Best Western Plus The Charles Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 459 out of 1000 reviews
Rating 8 - Good. 269 out of 1000 reviews
Rating 6 - Okay. 147 out of 1000 reviews
Rating 4 - Poor. 70 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice room!
Stayed 1 night in Feb 2026

8/10 Good

Ai

Stayed 4 nights in Jan 2026

8/10 Good

Stephen

Stayed 4 nights in Dec 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities
The young lady at the counter was amazing
Stayed 1 night in Jan 2026

8/10 Good

Jorge

Stayed 1 night in Jan 2026

10/10 Excellent

Courtney

Traveled with group
Liked: Staff & service, amenities
The suite was outstanding. The sataff was outstanding. Great breakfast. Everything was up to date
Stayed 1 night in Dec 2025

6/10 Okay

Miguel

Traveled with family
Liked: Property conditions & facilities
Smell bad …
Stayed 2 nights in Dec 2025

6/10 Okay

Maria

Liked: Cleanliness, staff & service
We have stayed here 3-4 times in the past 8 months. This is a no thrills basic level hotel. Every room we have stayed in has been well worn with signs of overuse (cracks in walls, old worn carpet, cracked tiles/basins in bathroom. We were told they were going to remodel but none of our rooms were at any time we were there. The last room had a microwave in a microwave stand but the plug did not reach the outlet. Have been given dirty or smelly room. The front desk did switch us out. The shower head is maybe 6’ high. At 5’7” had to bend to get under spray. Breakfast is ok. Many options but not real flavorful. It seems safe enough and is near stores. That is a plus.
Stayed 5 nights in Dec 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities
Everything about this Hotel is always excellent
Stayed 9 nights in Dec 2025

2/10 Terrible

Austin

Traveled with family
Disliked: Property conditions & facilities
I arrived about 215 pm and went to check in and the clerk tried to charge me 25$ for being early by 45 minutes, she had a nasty attitude. When we finally got done with the reason we drove 200 miles we got checked in about 8 or so, went into the room and the bathroom had an awful stench like it had been used recently. The bed was terrible, hard and not comfortable at all. I've stayed at this location several times before and I promise I won't be back. I felt like they had something against me for some reason.
Stayed 1 night in Dec 2025

10/10 Excellent

Erica

Stayed 1 night in Dec 2025

8/10 Good

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Clean and staff was nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Becky

Business traveler
Liked: Cleanliness, property conditions & facilities
Clean room, great stay
Stayed 5 nights in Dec 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Dec 2025

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very pleasant and welcoming and the breakfast was delicious! The room was very clean and spacious.
Stayed 1 night in Dec 2025

10/10 Excellent

Carol Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was very clean and staff were very friendly and courteous
Stayed 2 nights in Dec 2025

10/10 Excellent

Chris

Stayed 1 night in Dec 2025

8/10 Good

Michael, Joelton

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice room. No coffeemaker.
Stayed 1 night in Dec 2025

6/10 Okay

Jacob

Stayed 1 night in Dec 2025

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Dec 2025

8/10 Good

Jordan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is decent for a night. The price is great and hotel staff is friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
The desk staff was great! Very friendly
Stayed 1 night in Nov 2025

2/10 Terrible

Mary

Liked: Cleanliness
Disliked: Staff & service
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Easy accessible off I70
Stayed 1 night in Dec 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, pet friendly, wonderful location!
Stayed 1 night in Dec 2025

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