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JEN Singapore Orchardgateway by Shangri-La

Property class: 4

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Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
277 Orchard Road, Singapore, 238858
  • Place, Orchard Central
    ‪1 min walk‬
  • Place, Orchard Road
    ‪2 min walk‬
  • Place, National Museum of Singapore
    ‪15 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(73 reviews)
  • City view
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(71 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(17 reviews)
  • City view
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(27 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Singapore

Located in Orchard, JEN Singapore Orchardgateway by Shangri-La is adjacent to Orchard Central and within a mile (2 km) of other popular sights like National Museum of Singapore. This 4-star hotel has 499 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi. It's connected to a shopping center in central Singapore and also close to Peranakan Museum.

What's nearby

  • Orchard Central - 1 min walk - 0.1 miles
  • 313@Somerset - 1 min walk - 0.1 miles
  • Orchard Road - 2 min walk - 0.1 miles
  • ION Orchard - 10 min walk - 0.6 miles
  • National Museum of Singapore - 15 min walk - 0.8 miles

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Guzman y Gomez - ‬2 min walk
  • ‪Chagee - ‬3 min walk
  • ‪Tanuki Raw - ‬2 min walk
  • ‪Tsuta - ‬3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

At JEN Singapore Orchardgateway by Shangri-La, guests enjoy features like an outdoor pool, a 24-hour gym, and a rooftop terrace. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, free local calls, and laptop-compatible safes are also standard.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,026 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for SGD 107.91 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:30 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Are free cancellation options available at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of Apr 13, 2026, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on May 8, 2026 start from $217, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around JEN Singapore Orchardgateway by Shangri-La?

This hotel is situated in Orchard within a short 5-minute walk of Orchard Road and also 11 minutes on foot from ION Orchard. You'll also find Marina Bay Sands Casino and Universal Studios Singapore within a short drive.

Is parking available on site at JEN Singapore Orchardgateway by Shangri-La?

Yes, self parking is offered for free at the hotel.

Does JEN Singapore Orchardgateway by Shangri-La feature a casino?

No, JEN Singapore Orchardgateway by Shangri-La doesn't have a casino.

Is there an indoor pool at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 6:00 AM and 10:30 PM.

What do couples enjoy most about JEN Singapore Orchardgateway by Shangri-La?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Are there hot tubs at JEN Singapore Orchardgateway by Shangri-La?

Yes, guests can enjoy a spa tub at this hotel.

Does JEN Singapore Orchardgateway by Shangri-La have a restaurant with a breakfast menu?

Yes, JEN Singapore Orchardgateway by Shangri-La serves buffet breakfast for a surcharge each morning at Makan at Jen.

Does JEN Singapore Orchardgateway by Shangri-La allow pets to stay for free?

No, pets and service animals aren't allowed at JEN Singapore Orchardgateway by Shangri-La.

Does JEN Singapore Orchardgateway by Shangri-La have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to JEN Singapore Orchardgateway by Shangri-La?

The closest major airport to JEN Singapore Orchardgateway by Shangri-La is Seletar Airport (XSP), which is 10 mi away (23 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is located 14.8 mi away (29-minute drive).

Are there rooms with balconies at JEN Singapore Orchardgateway by Shangri-La?

No, you won't find guestrooms with balconies at JEN Singapore Orchardgateway by Shangri-La.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 790 out of 1153 reviews
Rating 8 - Good. 277 out of 1153 reviews
Rating 6 - Okay. 60 out of 1153 reviews
Rating 4 - Poor. 11 out of 1153 reviews
Rating 2 - Terrible. 15 out of 1153 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Hai-Ping

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staffs at check in was very courteous. The room was clean and bed was comfortable.
Stayed 2 nights in Dec 2025

6/10 Okay

Kristian

Stayed 3 nights in Jan 2026

6/10 Okay

Suraphol

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
breakfast was very limited. and there is always a line food is not constantly being filled and clean up by serving areas.
Stayed 5 nights in Dec 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. We stayed in the family deluxe room and had two king size beds for our family of four. The rooftop pool was a highlight for my son, where we also were able to enjoy the NYE fireworks! The breakfast buffet is one of the best we've enjoyed and worth it. Check-in/check-out was a breeze.
Stayed 3 nights in Dec 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the staff are very professional. Outstanding over all.
Stayed 1 night in Jan 2026

8/10 Good

Roger

Stayed 2 nights in Jan 2026

10/10 Excellent

Dr Shamil

Stayed 1 night in Jan 2026

10/10 Excellent

Roger, Ashtonfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room perfect location , good wifi and pool on the roof!!
Stayed 2 nights in Jan 2026

10/10 Excellent

Pinaaz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and lovely
Stayed 2 nights in Jan 2026

8/10 Good

Ika

Stayed 2 nights in Dec 2025

10/10 Excellent

Wee Hong

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Counting down on new year eve and staying overnight for fire works. Rooftop decks extended opening hours. Good view from the rooftop decks.
Stayed 1 night in Dec 2025

10/10 Excellent

May

Stayed 2 nights in Dec 2025

10/10 Excellent

Rishee

Stayed 1 night in Dec 2025

8/10 Good

Kwun Ho

Stayed 7 nights in Dec 2025

8/10 Good

Fong

Liked: Cleanliness, staff & service, amenities
Clean room and very good location at heart of Orchard Road. Highly recommended for all ages.
Stayed 1 night in Dec 2025

10/10 Excellent

Chi

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent Club access on the 19th floor. Complement to the chef and staff! Rooms are clean with nice views. Only one slight complaint is the bed is way too hard. In retrospect, I should’ve inquire if they can provide a mattress topper.
Stayed 3 nights in Dec 2025

10/10 Excellent

Rohana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel that is located so conveniently in Orchard Road (close to Somerset MRT) with plenty of shopping and food options (even halal food).
Stayed 2 nights in Dec 2025

10/10 Excellent

Yucel, Algonquin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a centrally located, clean and nice hotel. It was very good for the price. Rooftop pool was excellent
Stayed 4 nights in Dec 2025

10/10 Excellent

Kar Wai

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice rooftop swimming pool, very convenient, close to food court, shopping and subway.
Stayed 4 nights in Oct 2025

10/10 Excellent

SH

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were helpful and courteous. Room decor looks a bit worn but all good
Stayed 2 nights in Dec 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities
Lovely place very clean, great staff, great location. We would stay again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Louie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Jayrome

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean. Central location, close to malls and restaurants. Rooftop pool views were amazing! Highly recommended.
Stayed 3 nights in Sep 2025

10/10 Excellent

Nadine

Stayed 4 nights in Dec 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff was nice too
Stayed 5 nights in Dec 2025

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