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Sercotel El Balcón de la Bahía

3.0 star property

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Photo gallery for Sercotel El Balcón de la Bahía

Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Premier Double or Twin Room | Down comforters, minibar, in-room safe, desk
Junior Suite, Terrace | Down comforters, minibar, in-room safe, desk
A bedroom with a bed, a TV, a window, and a wooden ceiling.
Deluxe Double or Twin Room, Bay View, Tower | Down comforters, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
  • Housekeeping

Explore the area

View in a map
Paseo Menéndez Pelayo 44, Santander, Cantabria, 39006
  • Place, Paseo de Pereda
    ‪5 min walk‬
  • Place, Chico Port
    ‪5 min walk‬
  • Place, Palace of Festivals of Cantabria
    ‪11 min walk‬
  • Airport, Santander (SDR)
    ‪12 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, Bay View, Tower

Deluxe Double or Twin Room, Bay View, Tower | View from room

Deluxe Double or Twin Room, Bay View, Tower

9.0 out of 10
Wonderful
(9 reviews)
  • Bay view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premier Double or Twin Room

Down comforters, minibar, in-room safe, desk

Premier Double or Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Double or Twin Room, Terrace

A balcony with a view of a swimming pool, a garden, and surrounding buildings.

Deluxe Double or Twin Room, Terrace

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | View from room

Standard Double Room, 1 Queen Bed

  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double or Twin Room

Down comforters, minibar, in-room safe, desk

Deluxe Double or Twin Room

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Terrace

Junior Suite, Terrace | Down comforters, minibar, in-room safe, desk

Junior Suite, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 Queen Bed, City View, Tower

Junior Suite, 1 Queen Bed, City View, Tower | View from room

Junior Suite, 1 Queen Bed, City View, Tower

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Santander

Located in La Gándara, Sercotel El Balcón de la Bahía is within a 10-minute walk of popular sights such as Paseo de Pereda and Chico Port. This 20-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Paseo de Pereda - 5 min walk - 0.3 miles
  • Chico Port - 5 min walk - 0.3 miles
  • Centro Botín - 11 min walk - 0.6 miles
  • Palace of Festivals of Cantabria - 11 min walk - 0.6 miles
  • El Sardinero Beach - 17 min walk - 0.9 miles

Getting around

  • Santander (YJL-Santander Train Station) - 10 min drive
  • Santander (SDR) - 25 min drive

Restaurants

  • ‪Verderame - ‬8 min walk
  • ‪Taj Mahal - ‬5 min walk
  • ‪Bar Sandoñana - ‬4 min walk
  • ‪La Grol'la - ‬7 min walk
  • ‪Marucho - ‬4 min walk

About this property

Sercotel El Balcón de la Bahía

Renovated in 2022, Sercotel El Balcón de la Bahía offers an outdoor pool, free WiFi in public areas, and meeting rooms. If you drive, self parking is EUR 17 per night, and there's also a beach shuttle. Front-desk staff can assist with luggage storage, tours or tickets, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and express check-in.
40-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Minibars, espresso makers, and safes are also available.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Beach shuttle (surcharge)
  • Onsite parking available only on request
  • Secured, uncovered self parking on site (EUR 17 per night)
  • Limited onsite self parking (max 7 spaces per unit)
  • Wheelchair-accessible parking available

Things to do

  • Bicycle storage
  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (420 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (35 inches high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1850
  • Double-glazed windows
  • Renovated entire property - September 2022
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 9:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • This property doesn't allow pets

Children and extra beds

  • This property doesn't allow children 9 and younger (only guests older than 9 are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: EUR 17 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is a free cancellation option available at Sercotel El Balcón de la Bahía?

Sercotel El Balcón de la Bahía offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sercotel El Balcón de la Bahía?

As of Jul 13, 2026, prices found for a 1-night stay for 2 adults at Sercotel El Balcón de la Bahía on Jul 14, 2026 start from $208, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Sercotel El Balcón de la Bahía?

This hotel is situated in La Gándara, just steps from Centro Cultural Doctor Madrazo, and within a 10-minute walk of Paseo de Pereda and Plaza de Canadio. You'll also find Santander Ferry Terminal and El Sardinero Beach within a short drive.

Is there parking available at Sercotel El Balcón de la Bahía?

Yes, secured parking is offered for EUR 17 per night. Though parking is limited parking spaces, wheelchair-accessible parking and bicycle parking are also available. You'll find a max of 7 spaces per unit.

Does Sercotel El Balcón de la Bahía feature a casino?

No, Sercotel El Balcón de la Bahía doesn't have a casino.

Will I find an indoor pool at Sercotel El Balcón de la Bahía?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

What do couples enjoy most about Sercotel El Balcón de la Bahía?

Couples will appreciate amenities at this hotel, including a down comforter and Netflix in each guestroom, and some feature bay view.

Does Sercotel El Balcón de la Bahía have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sercotel El Balcón de la Bahía have a restaurant with a breakfast menu?

No, Sercotel El Balcón de la Bahía doesn't have a restaurant that serves breakfast.

Will Sercotel El Balcón de la Bahía allow pets to stay free of charge?

No, pets aren't allowed at Sercotel El Balcón de la Bahía.

Does Sercotel El Balcón de la Bahía have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Sercotel El Balcón de la Bahía?

The closest major airport to Sercotel El Balcón de la Bahía is Santander (SDR), which is 5.2 mi away (25 minutes by car).

Are there rooms with balconies at Sercotel El Balcón de la Bahía?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy bay and city views.

Sercotel El Balcón de la Bahía Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 113 out of 158 reviews
Rating 8 - Good. 26 out of 158 reviews
Rating 6 - Okay. 11 out of 158 reviews
Rating 4 - Poor. 5 out of 158 reviews
Rating 2 - Terrible. 3 out of 158 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and amazing staff!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities
Beautiful boutique hotel, very clean and comfortable room with lots of amentities and very friendly staff.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel lovely staff would definitely stay again
Stayed 1 night in May 2025
Verified

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and hospitality
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really amazing and kind
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mona

Liked: Cleanliness, amenities, property conditions & facilities
It was an incredible experience! Director Daniel was a living definition of exceptional hospitality. We would return in a heartbeat.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Excellent clean hotel and in a great location. Staff extremely friendly and very helpful
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Well located away from city center but walkable distance. Very good staff.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing. The staff did the stay to a wonderful couple of days.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel was perfectly located the staff very helpful and friendly and the room was perfect
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a quiet street - a short walk away from main areas
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for a night or two

The best, most comprehensive check in ever! A very decent hotel, excellent position. Would recommend
Stayed 1 night in May 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely our go to hotel if we visit Santander.

A really great find. Beautiful boutique hotel. Everything was wonderful from Victoria's welcome to little touches like coffee, fruit and cake in the guest room.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel. Service was great. Lovey area and everything was perfect. Would come back again if I was in the area.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Arran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel. The staff were so friendly and helpful, giving us great recommendations and providing anything we asked for (bottle openers, beach towels). The rooms are really modern and clean with excellent aircon. The location is also really good to walk around Santander. The pool is also really nice and much deeper than we had thought! We would definitely recommend this hotel.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful, room was nice and the view over the Bahia fantastic
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little hotel in a nice little city. Perfect for exploring the city and yet being in a quiet neighborhood.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katia greeted us and toured us the property. Very nice and professional.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel in a great location. The staff at reception were incredible and their service really made our stay. The room was comfortable and a good size. The pool is deeper than it looks and was a nice touch.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

When I arrived later than expected, Victoria was so helpful; and the next morning she even helped me with my bags, despite being told that it was OK. Great place; I’d definitely stay again. It was clean, tidy & comfortable.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Robert

Daniel and Victoria are friendly welcoming and informative, rooms have everything you need and very clean. Hotel is walkable to all amenities . A nice touch when you got back to your room there was a cake or pastry waiting for you , would definitely recommend and stay here if in the area
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were being hassled but dealt with the complainants well and made us feel welcome and at ease. Well located for everything Santander has to offer but important to pre book car parking as this is limited
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mrs Linda A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an absolutely fantastic hotel. Service was phenominal throughout, very attentive to our needs. We had a full tour of the grounds and our room on check in which was a very nice touch. We arrived early on check in day, and were able to leave our bags which had been put into the room by check in. The room was fantastic, nice and spacious with a lovely terrace. We spent a few afternoons by the pool too which was gorgeous, created a little escape from the bustling city below. 100% reccommend and hope to be back in the future.
Stayed 3 nights in Sep 2025