4/10 Poor
Stacey
Oct 13, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was excited to stay here and initial communication was great. Had requested a ground floor room due to mobility and received a msg back several days before our arrival that they had it all taken care of. Unfortunately when we arrived they had us upstairs and there were no more double rooms which is what I had booked. They then were going to give us 2 rooms, 1 upstairs and 1 down but only after I had told him the one bed would not work. We really wanted to stay together so ended up with a rollaway bed which really aren't meant for adults. I went in the next morning and talked to the manager who apologized and said she would look and see how she could compensate us for the issue. Seemed nice but never heard a word again. All on all a very frustrating and disappointing experience.
As for the room, it was clean. The bed is VERY firm, like caused body parts to fall asleep firm. The rollaway was short but the mattress was better. There was hair stuck to the blankets we were given for the rollaway, not pleasant to see. The pillows were quite fat, though one they brought for the rollaway was nice. The shower had decent water pressure though we struggled at first to figure out how to get the water hot, it's the button on the handle if you have that one that does it. The shower gel smelled and felt wonderful. AC is LOUD and rattles. Granola truly is as good as everyone says. Lots of yogurt flavors and muffins.
If we had received the room we booked it would have been an ok stay.
Stacey
Stayed 2 nights in Oct 2025
