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Recent guest reviews

No complain at all. Just for housekeeping to replenish the liquid washes in the bathroom when guests check out. I stopped asking because no one comes. Otherwise its a cool place

Nothing to report at this time. Cool as usual

Great place. Clean and quiet. Dog area was easily accessible and clean.

This was a great little weekend getaway for us to get together with grandpa and kids. We just came to hang out by the pool and check out local Santa Rosa restaurants (which you have to drive to from the property). Alexa's hospitality/customer service was memorable as was the pool bartenders (but we didn't get his name). I especially liked having the pool bar on site and we were close to several things like In and Out/Chick-Fil-A for easy food for our kids and there is tons of shopping around if that is your thing - we just happened to need a pair of kiddo shoes when our son lost his at the bay. We did a short day trip to Bodega Bay from here. Overall, we just wanted to relax by the pool and get a little sun during this long winter. We will definitely be back.

Great value with lots of enjoyable amenities. We loved the pool and hot tub, fire pit and games, and free breakfast.

Good ambiance, close to my job, stress free check in. Very clean. Dislikes: My first 4 nights stay, called front desk and never received body wash in my bathroom. Second stay, noticed spiders and other insects. Would be nice to treat the building surroundings as season change. Also saw cobwebs in my room.

For the age of the property it was clean and well-equipped. Comfortable bed & pillows!

Pool

There is no desk in the rooms where one can sit and work on a computer. There is a low table with a beach-type chair (you lean way back), so I got to work with my knees up and hands at about the level as my knees. The coffee in the room is not only lousy coffee, but the packages are impossible to open without a knife or something sharp. The bathroom is tiny. There is barely room to close the door while standing up. Plus, the shower is in the same room. Which means that it's not possible for one person to use the toilet while another uses the shower, since they would be almost touching. The shower itself was nice, but the room is ridiculously small. There were reading lights next to the bed, which was nice. Other that the problems I mentioned above, everything was fine/nice. Room was clean, bed was fine, housekeeping service was good.

Parking was convenient, the bed was clean and comfortable, and the towels were clean. However, the room needed to be refurbished. The tub had a slow drain problem. I will not return.

I don't often write bad reviews but I feel I should weigh in here. There were not many rooms in towm to choose from because nearby wildfires had displaced so many people. This property was not like the pictures and it is important to note that, like others reported, the carpet in our room was very dirty. This made me feel uneasy about the entire room although our beds seemed clean and nothing else was terrible. I felt I had to inspect everything because I had put my family in the situation we were in. There were people wandering the parking lot and coming to and from what seemed to be a nearby liquor store. Our door was (in old motel style) just feet from said parking lot. To the credit of management, there was a security guard right outside our door (by chance). It is entirely possible that the good people at the Sandman hotel are really trying to do a good job but there is just no excuse for filthy carpet. I could make other criticisms but don't want to be overly critical or unkind. To sum up, I really wished I had chosen the Quality Inn (which I passed up) over the Sandman because they probably at least have higher (corporate) standards. By the way, housekeeping also came early even though we were staying only one night and it was nowhere near checkout. To sum up, by my standards, this place would only do in a serious pinch.

Pool hot tub and bar are fantastic! Staff was really helpful

Very nice property nice rooms and staff!! Good place for the price.

Friendly staff, quick to clean rooms, complimentary breakfast.

Super convenient to everything. Pretty quiet and staff were very nice. The continental breakfast left something to be desired. Overdone hard boiled eggs and dry pastries. OTherwise, a nice basic hotel with good pricing.

Cleveland Ave Santa Rosa CA

Hotel highlights

  • Free continental breakfast
  • Free in-room WiFi
  • Free parking
  • Pool bar

Within a short walk of Empire College, The Sandman is within 2 miles (3 km) of Charles M. Schulz Museum. This 3-star hotel has 135 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

The 135 rooms are recently renovated and have an array of amenities, including iPod docks, microwaves, and refrigerators. 37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and laptop-compatible safes. Housekeeping is available on request.


Property features

Renovated in 2016, The Sandman features an outdoor pool, a gym, and coffee in a common area. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include express check-out, laundry facilities, and a picnic area.

Room options

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Family Suite

1 Twin Bed, 1 Double Bed and 1 King Bed | Sleeps 5

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Guest reviews for The Sandman

Everyone (12) Couples (6) Family (18)
4
Everyone

No complain at all. Just for housekeeping to replenish the liquid washes in the bathroom when guests check out. I stopped asking because no one comes. Otherwise its a cool place

By , from ENCINO on Apr 18, 2022

Review comment responded on Apr 27, 2022

Thanks Violet for your review. Sorry your dispensers were empty. I don't know why they did not come after being requested to do so.

5
Business Business

Nothing to report at this time. Cool as usual

By , from ENCINO on Apr 17, 2022

Review comment responded on Apr 17, 2022

Thank you Violet. We appreciate your review.

5
Family Business Business

Great place. Clean and quiet. Dog area was easily accessible and clean.

By on Mar 17, 2022

Review comment responded on Mar 19, 2022

Hi Martha! Thank you for your wonderful review. Hope to have you stay with us again real soon!

5
Family with small children

This was a great little weekend getaway for us to get together with grandpa and kids. We just came to hang out by the pool and check out local Santa Rosa restaurants (which you have to drive to from the property). Alexa's hospitality/customer service was memorable as was the pool bartenders (but we didn't get his name). I especially liked having the pool bar on site and we were close to several things like In and Out/Chick-Fil-A for easy food for our kids and there is tons of shopping around if that is your thing - we just happened to need a pair of kiddo shoes when our son lost his at the bay. We did a short day trip to Bodega Bay from here. Overall, we just wanted to relax by the pool and get a little sun during this long winter. We will definitely be back.

By on Feb 26, 2022

Review comment responded on Feb 28, 2022

We are delighted to hear you got to relax and enjoy the sun by the pool. We have an amazing staff and Alexa and Sean are a big part of that! Thank you for you feedback and we hope to see you again in the near future!!

5
Family

Great value with lots of enjoyable amenities. We loved the pool and hot tub, fire pit and games, and free breakfast.

By on Dec 24, 2021

Review comment responded on Dec 27, 2021

Hello Martina, Thank you for staying with us and for the fantastic review. I'm very glad to hear that you were able to take advantage of all our great amenities. We look forward to your next stay! Warm regards, Alexa Granich, Front Desk Lead

5
Business Business

Good ambiance, close to my job, stress free check in. Very clean. Dislikes: My first 4 nights stay, called front desk and never received body wash in my bathroom. Second stay, noticed spiders and other insects. Would be nice to treat the building surroundings as season change. Also saw cobwebs in my room.

By , from ENCINO on Nov 24, 2021

Review comment responded on Dec 6, 2021

Hello Violet. Thank you for pointing out what we need to fix or improve on. We appreciate you taking the time. Helps us do better! Thanks for the review.

5
Business Business

For the age of the property it was clean and well-equipped. Comfortable bed & pillows!

By , from Gretna on Aug 29, 2021

Review comment responded on Sep 9, 2021

Thank you Luke for your review. We appreciate you taking the time.

5
Everyone

Pool

By on Jul 28, 2021

Review comment responded on Jul 28, 2021

Thank you for your review! We appreciate your feedback.

3
Everyone

By on Jun 21, 2021

Review comment responded on Jul 7, 2021

Thank you for the feedback. We appreciate you taking the time to review your stay. We look forward to seeing you again.

3
Family

There is no desk in the rooms where one can sit and work on a computer. There is a low table with a beach-type chair (you lean way back), so I got to work with my knees up and hands at about the level as my knees. The coffee in the room is not only lousy coffee, but the packages are impossible to open without a knife or something sharp. The bathroom is tiny. There is barely room to close the door while standing up. Plus, the shower is in the same room. Which means that it's not possible for one person to use the toilet while another uses the shower, since they would be almost touching. The shower itself was nice, but the room is ridiculously small. There were reading lights next to the bed, which was nice. Other that the problems I mentioned above, everything was fine/nice. Room was clean, bed was fine, housekeeping service was good.

By on Apr 12, 2021

Review comment responded on May 10, 2021

Hello, Thank you for staying with us and for the derailed review. I'm sorry the décor wasn't more functional for you. We do offer a package where we can add a desk into the room along with a spot at the pool to work as well. Thank you again for staying with us and letting us know there are some things we need to address. Best regards, Adrian Vasquez Operations Manager

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