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Sheraton Puerto Rico Resort & Casino

4.0 star property
Bayside hotel with 4 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Sheraton Puerto Rico Resort & Casino

Enjoy a tranquil beach experience with calm seas and palm trees lining the shoreline.
Relax and unwind with a panoramic city view from this inviting balcony, featuring a comfortable seating area with wicker chairs and a coffee table.
Experience the sleek, modern architecture of this urban hotel, featuring a stunning courtyard with a water fountain and palm trees.
Guests can enjoy a relaxing poolside retreat with a bathtub and comfortable seating.
Enjoy a meal in our restaurant with communal tables and individual booths, featuring a bar area and a unique mural.

Popular amenities

  • Spa
  • Pet friendly

Explore the area

Map
200 Convention Boulevard, San Juan, 00907
  • Distrito T-Mobile
    ‪2 min walk‬
  • Puerto Rico Convention Center
    ‪4 min walk‬
  • Pan American Pier
    ‪14 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

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Room options

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Bay View

Superior Room, 1 King Bed, Bay View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 1 King Bed, Bay View

9.0 out of 10
Wonderful
(32 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

View from room

Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 2 Queen Beds, Bay View

9.4 out of 10
Exceptional
(20 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View

View from room

Traditional Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(64 reviews)
  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(72 reviews)
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • 309 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom, Bay View

  • 675 sq ft
  • Bay view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (View)

55-inch LED TV with cable channels, TV

Suite, 1 Bedroom (View)

  • 1004 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, Bay View

Presidential Suite, 2 Bedrooms, Bay View | Living area | 55-inch LED TV with cable channels, TV

Presidential Suite, 2 Bedrooms, Bay View

  • 2265 sq ft
  • Bay view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View

Deluxe Room, 1 King Bed, Balcony, Bay View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Balcony, Bay View

8.8 out of 10
Excellent
(21 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom

  • 978 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds, Balcony, Bay View

9.4 out of 10
Exceptional
(16 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | View from room

Executive Suite, 1 Bedroom, City View

  • 675 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 978 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

San Juan

Located in Santurce, Sheraton Puerto Rico Resort & Casino is adjacent to Puerto Rico Convention Center and within a 5-minute walk of other popular sights like Distrito T-Mobile. This 503-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 4 restaurants.

What's nearby

  • Distrito T-Mobile - 2 min walk - 0.2 miles
  • Puerto Rico Convention Center - 4 min walk - 0.3 miles
  • Pan American Pier - 14 min walk - 0.7 miles
  • Escambron Beach - 20 min walk - 1.1 miles
  • Port of San Juan - 3 min drive - 2.0 miles

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Choices Sheraton - ‬1 min walk
  • ‪Medalla Arena - ‬5 min walk
  • ‪Sazon Cocina Criolla - ‬4 min walk
  • ‪La Central by Mario Pagan - ‬5 min walk
  • ‪Pudge’s Pizza - ‬4 min walk

About this property

Sheraton Puerto Rico Resort & Casino

Bayside hotel with 4 restaurants and a full-service spa
Guests of Sheraton Puerto Rico Resort & Casino have access to a full-service spa, a casino, and an outdoor pool. Parking is available for USD 20 per night (USD 28 per day for valet parking), and there's also a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this spa hotel include a children's pool, a 24-hour gym, and free WiFi in public areas.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Bathrooms offer spring water baths, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other amenities include coffee makers, free local calls, and laptop-compatible safes. Change of bedsheets is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa Retreat has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open select days.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 20 per night)
  • Valet parking on site (USD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 42 for adults and USD 12 to 22 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Choices
  • Texas de Brazil
  • The Bay Pool Bar & Grille
  • The Cafe

Things to do

  • 18 gaming tables
  • 24-hour gym
  • 448 slot machines
  • Casino (21,000 square feet of space)
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station
  • Conference center (41,463 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On the bay
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • No plastic coffee stirrers
  • Renovated entire property - March 2023
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay, plus a deposit of USD 20 per night
  • Dogs and cats only
  • 2 total (70 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 40.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 61.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 16.00 to 42 for adults, and USD 12.00 to 22 for children
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve high chair.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Frequently asked questions

Is free cancellation available at Sheraton Puerto Rico Resort & Casino?

Sheraton Puerto Rico Resort & Casino provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Puerto Rico Resort & Casino?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Sheraton Puerto Rico Resort & Casino on Aug 25, 2025 start from $224.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Sheraton Puerto Rico Resort & Casino?

This hotel is situated in Santurce, just steps from Sheraton Casino and Distrito T-Mobile. You'll also find Pan American Pier and Condado Beach less than a mile away.

Is parking available on site at Sheraton Puerto Rico Resort & Casino?

Yes, valet parking is offered for USD 28 per day with in/out privileges. Accessible parking is also available for guests.

Is a spa located at Sheraton Puerto Rico Resort & Casino?

Zen Spa Retreat is the hotel's spa and services include Swedish massages, sports massages, couples treatments, and detox wraps. The spa is not open daily but only on select days.

Does Sheraton Puerto Rico Resort & Casino include a casino at the property?

Yes, Sheraton Puerto Rico Resort & Casino has a casino that's 21000 square feet and includes 18 gaming tables, 448 slot machines, and a VIP room.

Is there an indoor pool at Sheraton Puerto Rico Resort & Casino?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

Is Sheraton Puerto Rico Resort & Casino good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 4 restaurants.

Does Sheraton Puerto Rico Resort & Casino have a hot tub?

No, but this hotel does have a steam room.

Does Sheraton Puerto Rico Resort & Casino have a restaurant with a breakfast menu?

Yes, Sheraton Puerto Rico Resort & Casino has 4 restaurants, and serves a full breakfast each morning for a surcharge.

Does Sheraton Puerto Rico Resort & Casino allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Sheraton Puerto Rico Resort & Casino for a fee of USD 150 per accommodation, per stay. A deposit of USD 20 per night is collected.

Are there connecting rooms at Sheraton Puerto Rico Resort & Casino?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Sheraton Puerto Rico Resort & Casino?

The closest major airport to Sheraton Puerto Rico Resort & Casino is Luis Munoz Marin Intl. Airport (SJU), which is 6.9 mi away (16 minutes by car).

Can I book a room with a balcony at Sheraton Puerto Rico Resort & Casino?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy bay or pool views.

Does Sheraton Puerto Rico Resort & Casino offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Sheraton Puerto Rico Resort & Casino.

Sheraton Puerto Rico Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 704 out of 1017 reviews
Rating 8 - Good. 164 out of 1017 reviews
Rating 6 - Okay. 78 out of 1017 reviews
Rating 4 - Poor. 35 out of 1017 reviews
Rating 2 - Terrible. 36 out of 1017 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jose Benito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options nearby which was great but unfortunately I was erroneously charged money days after check out which I had to dispute.
Stayed 6 nights in Jun 2025

10/10 Excellent

Antonio

Good
Stayed 4 nights in Apr 2025

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area the bar and casino
Stayed 3 nights in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Juan

Stayed 1 night in Apr 2025

10/10 Excellent

Savannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Apr 2025

8/10 Good

Ebony

Stayed 1 night in Apr 2025

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Kyle John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, definitely going again
Stayed 5 nights in Apr 2025

8/10 Good

ShaNeal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in Apr 2025

10/10 Excellent

Krysten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Convenient location.
Stayed 4 nights in Apr 2025

10/10 Excellent

Shiren

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, Excellent location
Stayed 2 nights in Apr 2025

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Vivian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 3 nights in Apr 2025

8/10 Good

DWAYNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

2/10 Terrible

Christian

Liked: Property conditions & facilities
Disliked: Cleanliness
The Hotel says is pet friendly. They charge for the pet stay and a cleaning fee additional. At the checkout they charge me $500 because they said that the carpet and mattress were damaged but they didn’t let me go to the room to see the damages. We tried to argue the damages but they said that the room is lock for cleaning purposes by another company. When we check in the carpet and sofa had stains and the room had a weed smell.
Stayed 2 nights in Dec 2024

8/10 Good

Philippe, San Mateo Tlaltenango

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton is a nice resort with a Casino an ok swimming pool and Gym. Convention center area is live with plenty of restaurants at walking distance. Not beach front but a short drive to Condado and Isla Verde as well as Old San Juan. Note there is a construction next door and it gets noise from 7:00 AM particularly on the rooms towards that side of the building !
Stayed 6 nights in Apr 2025

2/10 Terrible

Christian

Traveled with pets, Traveled with family
The Hotel says is pet friendly. They charge for the pet stay and a cleaning fee additional. At the checkout they charge me $500 because they said that the carpet and mattress were damaged but they didn’t let me go to the room to see the damages. We tried to argue the damages but they said that the room is lock for cleaning purposes by another company. When we check in the carpet and sofa had stains and the room had a weed smell.

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All you needs

First time stay very nice all you needed can be provided will stay again for sure thanks .
Stayed 5 nights in Apr 2025

6/10 Okay

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely would not go back for the casino. Period. Very limited table games. Only blackjack, no poker tables
Stayed 1 night in Apr 2025

6/10 Okay

Natalia

Stayed 1 night in Apr 2025

8/10 Good

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
The overall property and staff are awesome. They work very hard. The food is pricey and doesn’t always deliver for the cost. However, I would stay again and just voice my concern. They are very responsive.
Stayed 4 nights in Apr 2025

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The Royal Sonesta San Juan
OLV Fifty Five - Adults Only
Hyatt Regency Grand Reserve Puerto Rico
AC Hotel by Marriott San Juan Condado
Aquarius Vacation Club at Dorado del Mar
San Juan Marriott Resort and Stellaris Casino
Margaritaville Vacation Club by Wyndham - Rio Mar
Sea Star Villa | Striking Ocean Views and Beach Access
El Conquistador Resort
Hotel El Convento