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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
Pet-friendly hotel with free parking connected to a shopping center in Alajuela

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
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Bar (on property)
Room, 2 Double Beds, Mountain View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    ‪1 min walk‬
  • Juan Santamaría Park
    ‪17 min walk‬
  • Alajuela Cathedral
    ‪2 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Mountain View

9.6 out of 10
Exceptional
(5 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.0 out of 10
Wonderful
(25 reviews)
  • 356 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mountain View

7.4 out of 10
Good
(6 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 678 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

8.6 out of 10
Excellent
(12 reviews)
  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(26 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Alajuela

Hilton Garden Inn San Jose Airport City Mall places you next to City Mall and within a mile (2 km) of Juan Santamaría Park. This 149-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour gym. Located centrally in Alajuela, it's connected to a shopping center and also close to Alajuela Cathedral and Central Market Alajuela.

What's nearby

  • City Mall - 1 min walk - 0.0 miles
  • Juan Santamaría Park - 17 min walk - 0.9 miles
  • Alajuela Cathedral - 2 min drive - 1.1 miles
  • Parque Viva - 9 min drive - 4.2 miles
  • Terrazas Lindora Shopping Center - 10 min drive - 4.8 miles

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Tacontento - ‬11 min walk
  • ‪Juan Valdez Café - ‬2 min walk
  • ‪El Novillo Alegre - ‬12 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Pet-friendly hotel with free parking connected to a shopping center in Alajuela
Built in 2023, the brand new Hilton Garden Inn San Jose Airport City Mall offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include meeting rooms, a conference center, and a 24-hour business center.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include coffee makers, laptop-compatible safes, and phones. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Languages

English, Portuguese, Spanish

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Hampton by Hilton San Jose Airport

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
9.2 out of 10, Wonderful, 2,276 reviews
$112 nightly
The price is $127
Aug 18 - Aug 19
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per stay
  • 2 total (77 lbs is the maximum weight per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking, along with a car charging station.
Property Registration Number 99286738

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Apple Pay and PayPal.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

Is free cancellation available at Hilton Garden Inn San Jose Airport City Mall?

Hilton Garden Inn San Jose Airport City Mall offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Garden Inn San Jose Airport City Mall?

As of Aug 10, 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Jose Airport City Mall on Aug 15, 2025 start from $113.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hilton Garden Inn San Jose Airport City Mall?

This hotel is located in Alajuela, just steps from City Mall. You'll also find Juan Santamaría Park and Alajuela Cathedral less than a mile away.

Will I be able to park at Hilton Garden Inn San Jose Airport City Mall?

Yes, self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Does Hilton Garden Inn San Jose Airport City Mall have a casino at the property?

No, Hilton Garden Inn San Jose Airport City Mall doesn't have a casino.

Will I find an indoor pool at Hilton Garden Inn San Jose Airport City Mall?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hilton Garden Inn San Jose Airport City Mall?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Hilton Garden Inn San Jose Airport City Mall?

No, there isn't a spa tub at this hotel.

Does Hilton Garden Inn San Jose Airport City Mall have a restaurant with a breakfast menu?

Yes, Hilton Garden Inn San Jose Airport City Mall serves buffet breakfast each morning for a surcharge from its restaurant.

Will Hilton Garden Inn San Jose Airport City Mall allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hilton Garden Inn San Jose Airport City Mall for a fee of USD 50 per accommodation, per stay. The property also provides an off-leash area and food and water bowls.

Does Hilton Garden Inn San Jose Airport City Mall have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hilton Garden Inn San Jose Airport City Mall?

The closest major airport to Hilton Garden Inn San Jose Airport City Mall is Juan Santamaria Intl. Airport (SJO), which is within a mile. Another top airport is San José (SYQ-Tobías Bolaños Intl.), which is located 12.6 mi away (35-minute drive).

Are there rooms with balconies that I can book at Hilton Garden Inn San Jose Airport City Mall?

No, there aren't any guestrooms with balconies at Hilton Garden Inn San Jose Airport City Mall.

Does Hilton Garden Inn San Jose Airport City Mall have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Hilton Garden Inn San Jose Airport City Mall.

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 852 out of 1244 reviews
Rating 8 - Good. 193 out of 1244 reviews
Rating 6 - Okay. 104 out of 1244 reviews
Rating 4 - Poor. 52 out of 1244 reviews
Rating 2 - Terrible. 43 out of 1244 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

YAJAIRA, Tempe

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for a young lady at the front at time of check in it was 1:50pm and I asked for f we can check in and she said at around 2:20-2:30 and I was fine with that till I saw so many couples checking in and they were never told no. I stayed right in front of her and she never said anything to me till I approached her at 2:30pm and she said I think I can do it now but a young guy jumped in and gave me the room in less that 5 minutes. She was never rude but that is not acceptable if the rooms are available even if I needed to pay extra! She even made my mother wait till then and my mom arrived at 9am but they had rooms available cause the hotel is not even full
Stayed 1 night in Aug 2025

4/10 Poor

Pauleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I contacted the hotel the night before arrival to make sure the "free shuttle" picked up in from of Sanza airlines. They said it did and it arrived every 30 minutes. I waited at the curb for 45 minutes when I arrived then went online to contact the hotel. I was disappointed to find a message that said "The shuttle is unavailable" so I took a cab that cost 18 dollars plus tip. I took a screen shot of the message and showed the associate who checked me in. When i arrived at the hotel I asked if they could compensate me for the cost of the cab and the associate said he would check with the manager. When I checked out they said the shuttle was running and would not compensate me for the cab. I also chose this hotel for the "heated pool" which was warm and wonderful last time I stayed here. The pool was cold and the screw came out of the ladder and broke when I climbed the ladder causing an injury to my knee. I returned the screw that fell out to the front desk. They had bottles of shampoo, lotion, conditioner and body wash in the bathroom of the room but the body wash and lotion were so empty it was impossible to use those products. It is a shame that the hotel has really gone downhill in the past year. Don't waste your money staying in this subpar hotel with very poor customer service.
Stayed 1 night in Jul 2025

8/10 Good

jay

Stayed 1 night in Jul 2025

10/10 Excellent

Edwin

Stayed 1 night in Jun 2025

6/10 Okay

Maricarmen

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
They had two loud vents on the hallway by the room. Hallway smelled a little.
Stayed 1 night in May 2025

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sarahi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, they have the shuttle to the airport and we were able to do an early check in
Stayed 1 night in May 2025

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the lobby staff. They were very polite and accommodating. The hotel was very safe and clean, despite being connected to a very busy mall.
Stayed 3 nights in May 2025

6/10 Okay

karine

Stayed 2 nights in Feb 2025

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, and clean hotel. Close to the airport and close to the mall which makes the location ideal.
Stayed 1 night in May 2025

8/10 Good

Kimberly, Webster

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Road in and out was tight.
Stayed 1 night in May 2025

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Making this hotel a regular stop on my transit to and from Costa Rica. Loving the espresso machine and Britt capsules.
Stayed 1 night in May 2025

2/10 Terrible

Na, North Vancouver

Stayed 1 night in May 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new hotel next to extremely large mall. Only complaint is the traffic noise from near by roads
Stayed 1 night in May 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Agradable
Stayed 1 night in May 2025

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best bartender and clean comfy rooms

Conveniently located (5min away from the airport and within walking distance from shipping mall) the rooms and gym were well appointed. Antony, the bartender, makes the best cocktails! The location can be a little bit noisy but at night it gets quiet and the room has good insulation. Overall, a pleasant and convenient stay, perfect for your last day in Costa Rica
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Hotel with BEAUTIFUL and COMFORTABLE rooms

This is a NEW Hotel with BEAUTIFUL rooms, hallways and pool. The bar at the pool is very convenient and is also beautiful. It has a shopping center steps aways which is EXTREMELY CONVENIENT. Unfortunately zero ambience and the prices at the lobby bar are very costly.
Stayed 4 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient for getting to the airport - nice pool and bar to relax, watching the planes overhead.
Stayed 1 night in Mar 2025

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sarahi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick, hotel was in great location
Stayed 1 night in May 2025

10/10 Excellent

KIMBERLY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, room was great. Ate dinner at the restaurant and it the food was amazing. Super close to the airport.
Stayed 1 night in Apr 2025

10/10 Excellent

Patricia, Maineville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a "mountain" view room. The room we received had a view of the airport and highway, with the mountains off in the distance. It wasn't really what the online photo shows, but it was fairly quiet except for some noise from the planes occasionally. They were able to give us our room early so no complaints on that at all! The rooms are very nice, good AC, good hot water. No signs we couldn't flush our TP so we did (yay!). Loved that the hotel is connected to the City Mall so there are SO many restaurants available and may US fast food restaurants. It was kind of nice after having traditional CR food on the rest of the trip! The transfer to the airport was fast, easy and efficient. Really it was the perfect hotel for a night's stay before flying out the next day.
Stayed 1 night in Apr 2025

10/10 Excellent

Jessi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful ! Food excellent!
Stayed 2 nights in Mar 2025

4/10 Poor

Elena

Traveled with family
Disliked: Cleanliness, staff & service
Unfortunately, our experience at this hotel was disappointing. When we checked in, the bathroom was very dirty, which was unacceptable. We had to call reception multiple times before someone came to clean it properly. In addition, the room had very poor sound insulation. We could hear people talking in the room above us throughout the night, making it nearly impossible to get any sleep.
Stayed 1 night in Mar 2025