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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Outdoor pool, pool umbrellas, sun loungers
Property video
Restaurant
Daily buffet breakfast for a fee
Mountain view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Plaza Real Alajuela
    ‪14 min walk‬
  • Place, Juan Santamaría Park
    ‪16 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(34 reviews)
  • City view
  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

  • Mountain view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • City view
  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(35 reviews)
  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.8 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 544 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 544 sq ft
  • Sleeps 2
  • 1 King Bed

2 Double Beds

  • Sleeps 4

Queen Room with Mountain View

  • Sleeps 2

2 Double Beds Mountain View

  • Sleeps 4

One Bedroom Suite King With Sofabed

  • Sleeps 4

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mountain View And Roll-in Shower-Mobility Accessible

  • Sleeps 2

Queen Room

  • Sleeps 2

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Exterior

Courtyard by Marriott San Jose Airport Alajuela

Rio Segundo
  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 1,009 reviews
$152 nightly
The price is $172
May 1 - May 2
Total with taxes and fees
Courtyard by Marriott San Jose Airport Alajuela

About the neighborhood

Alajuela

Hilton Garden Inn San Jose Airport City Mall places you next to City Mall and within a mile (2 km) of Juan Santamaría Park. This 149-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour gym. Located centrally in Alajuela, it's connected to a shopping center and also close to Alajuela Cathedral and Central Market Alajuela.

What's nearby

  • City Mall - 1 min walk - 0.1 miles
  • Plaza Real Alajuela - 14 min walk - 0.8 miles
  • Juan Santamaría Park - 16 min walk - 0.9 miles
  • Central Park - 19 min walk - 1.0 mile
  • Alajuela Cathedral - 3 min drive - 1.1 miles

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Chili’s Grill & Bar - ‬1 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Subway City Mall - ‬2 min walk
  • ‪Rosti - ‬8 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Built in 2023, the brand new Hilton Garden Inn San Jose Airport City Mall offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include meeting rooms, a conference center, and a banquet hall.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include coffee makers, laptop-compatible safes, and phones. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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Hampton by Hilton San Jose Airport
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  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
9.2 out of 10, Wonderful, 2,463 reviews
$134 nightly
The price is $152
May 5 - May 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per stay
  • 2 total (77 lbs is the maximum weight per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking, along with a car charging station.
Property Registration Number 99286738

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Apple Pay and PayPal.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

Is free cancellation available at Hilton Garden Inn San Jose Airport City Mall?

Hilton Garden Inn San Jose Airport City Mall offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Garden Inn San Jose Airport City Mall?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Jose Airport City Mall on May 6, 2026 start from $134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hilton Garden Inn San Jose Airport City Mall?

This hotel is located in Alajuela, just steps from City Mall. You'll also find Juan Santamaría Park and Parque Viva within a short drive.

Will I be able to park at Hilton Garden Inn San Jose Airport City Mall?

Yes, self parking is offered for free at the hotel. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Does Hilton Garden Inn San Jose Airport City Mall have a casino at the property?

No, Hilton Garden Inn San Jose Airport City Mall doesn't have a casino.

Will I find an indoor pool at Hilton Garden Inn San Jose Airport City Mall?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hilton Garden Inn San Jose Airport City Mall a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Does Hilton Garden Inn San Jose Airport City Mall have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hilton Garden Inn San Jose Airport City Mall have a restaurant with a breakfast menu?

Yes, Hilton Garden Inn San Jose Airport City Mall serves buffet breakfast each morning for a surcharge from its restaurant.

Will Hilton Garden Inn San Jose Airport City Mall allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hilton Garden Inn San Jose Airport City Mall for a fee of USD 50 per accommodation, per stay. The property also provides an off-leash area and food and water bowls.

Does Hilton Garden Inn San Jose Airport City Mall have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hilton Garden Inn San Jose Airport City Mall?

The closest major airport to Hilton Garden Inn San Jose Airport City Mall is Juan Santamaria Intl. Airport (SJO), which is within a mile. Another top airport is San José (SYQ-Tobías Bolaños Intl.), which is located 12.6 mi away (35-minute drive).

Can I book a room with a balcony at Hilton Garden Inn San Jose Airport City Mall?

No, you won't find guestrooms with balconies at Hilton Garden Inn San Jose Airport City Mall.

Does Hilton Garden Inn San Jose Airport City Mall have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Hilton Garden Inn San Jose Airport City Mall.

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1185 out of 1715 reviews
Rating 8 - Good. 277 out of 1715 reviews
Rating 6 - Okay. 126 out of 1715 reviews
Rating 4 - Poor. 69 out of 1715 reviews
Rating 2 - Terrible. 58 out of 1715 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason, Framingham

Stayed 1 night in Feb 2026

10/10 Excellent

Dahlie

Liked: Cleanliness, amenities, property conditions & facilities
Dining staff incredible! Served us at 9:55 right before closing and so wonderful! Well run and helpful staff!
Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 1 night in Dec 2025

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Staff & service, amenities
There was no soap or shampoo in shower - luckily I had travel size. When I told the front desk, they just said "I will let them know". There is no free breakfast, no zero beer at bar and no place to get any good snack type foods.
Stayed 1 night in Dec 2025

10/10 Excellent

Neolani

Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay! We only stayed one night but will for sure use this location again in the future
Stayed 1 night in Jan 2026

8/10 Good

James

Stayed 2 nights in Dec 2025

10/10 Excellent

Lonnie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was very accommodating to put all three of our rooms on the same floor
Stayed 1 night in Jan 2026

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room étais super belle et surtout très propre chek in très rapide
Stayed 1 night in Jan 2026

10/10 Excellent

Marta

Stayed 1 night in Jan 2026

4/10 Poor

Rohit

Liked: Cleanliness
Disliked: Property conditions & facilities
.
Stayed 1 night in Dec 2025

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Super nice, very friendly staff, clean. We will definitely return!
Stayed 1 night in Dec 2025

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are very modern, clean and comfortable
Stayed 1 night in Jan 2026

8/10 Good

Tony

Stayed 1 night in Dec 2025

10/10 Excellent

sheri

Stayed 1 night in Jan 2026

10/10 Excellent

Anish Kumar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, closer to the airport and adjacent to the city mall with many dining options. Very friendly staff, great hot breakfast variety, and self parking in the mall garage is still convenient with validation done by the front desk.
Stayed 1 night in Dec 2025

10/10 Excellent

Sonal

Liked: Cleanliness, amenities, property conditions & facilities
Clean, large room with a great shower. The staff were extremely accommodating and upgraded our room to an easy access bathroom to help my friend who had injured her leg. The airport shuttle was on time and seamless in getting us to the airport for our early morning flight. Definitely a perfect choice for an airport hotel.
Stayed 1 night in Dec 2025

4/10 Poor

alexandre

Liked: Staff & service, amenities
Disliked: Cleanliness
- bathroom matt was dirty and grommet - overall room smelled weird - bed sheets were very bad itchy , like too much harsh cleaner used - no soundproofing with airport and in between room , heard baby crying all night Only good thing is being next to a nice mall
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Jamia

Stayed 1 night in Dec 2025

10/10 Excellent

Xiaoyan

Stayed 1 night in Jan 2026

10/10 Excellent

Helene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near airport and huge mall made this the perfect location for us.
Stayed 1 night in Jan 2026

8/10 Good

Earl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean spacious room. Slow check-in and very slow service at the bar. Breakfast average at best. It was New Year’s Eve so maybe better than other times.
Stayed 1 night in Dec 2025

10/10 Excellent

Dat

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great overall
Stayed 1 night in Dec 2025

10/10 Excellent

Mark, South Jordan

Liked: Cleanliness, property conditions & facilities
It was a nice stay. Clean and comfy.
Stayed 1 night in Dec 2025