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Sereno Hotel

3.0 star property
Colonial hotel with a full-service spa and a fitness center

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Photo gallery for Sereno Hotel

Standard Double Room | 1 bedroom, premium bedding, individually decorated
Lobby
Terrace/patio
Front of property
Interior detail

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Gym
  • Room service
  • Pet friendly
  • Parking included

Explore the area

Map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200
  • Mesoamerican Museum of Jade
    ‪2 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪3 min walk‬
  • Plaza 31 de Marzo
    ‪3 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪81 min drive‬

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Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, individually decorated

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, premium bedding, individually decorated

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 182 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, individually decorated

Family Room

  • 538 sq ft
  • City view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Bed

About the neighborhood

San Cristóbal de las Casas

Located in De La Merced, Sereno Hotel is next to Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. This 6-room, 3-star hotel has a full-service spa along with free in-room WiFi and free self parking.

What's nearby

  • Mesoamerican Museum of Jade - 2 min walk - 0.1 miles
  • San Cristóbal de las Casas Cathedral - 3 min walk - 0.2 miles
  • Plaza 31 de Marzo - 3 min walk - 0.2 miles
  • Santo Domingo Handicraft Market - 6 min walk - 0.4 miles
  • Ciudad Cuauhtemoc - 13 min walk - 0.7 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 94 min drive

Restaurants

  • ‪El Mezcalito - ‬2 min walk
  • ‪Café Bar Revolucion - ‬2 min walk
  • ‪El Fogon de Jovel - ‬1 min walk
  • ‪Casa de Ahn - ‬1 min walk
  • ‪Tarumba Restaurant - ‬1 min walk

About this property

Sereno Hotel

Colonial hotel with a full-service spa and a fitness center
Renovated in 2024, Sereno Hotel offers a full-service spa, a gym, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can assist with tours/tickets and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a terrace and a garden.
42-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Private yards are also available.
Recreational amenities at the hotel include a fitness center.
The onsite spa has couples treatment room(s). Services include massages.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • Free self parking on site

Food and drink

  • A bar/lounge
  • Hosted evening meal available on Tuesday, Wednesday, Thursday, Friday, and Saturday for a fee of MXN 400
  • Snack bar/deli

Restaurants on site

  • INDÓMITO

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No elevator
  • Smooth flooring in public areas

More

  • 1 floor
  • Colonial architecture
  • Designated smoking areas
  • Renovated entire property - July 2024

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for MXN 250.00 per pet (varies based on length of stay)
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MXN 250.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 250.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 250.0 per day
  • Hosted evening meal: MXN 400

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Sereno Art Hotel San Cristobal de las Casas
Sereno Art Hotel
Sereno Art San Cristobal de las Casas
Sereno Art
Sereno Art Hotel
Sereno Hotel Hotel
Sereno Hotel San Cristóbal de las Casas
Sereno Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Sereno Hotel?

Sereno Hotel offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What can I see near Sereno Hotel?

This hotel is situated in De La Merced, just steps from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral, and within a short walk of Plaza 31 de Marzo. You'll also find Ex-Convent of Santo Domingo and Arches of Carmen less than a mile away.

Is parking available on site at Sereno Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa at Sereno Hotel?

There is a full-service spa available for guests to enjoy and services include couples treatments and massages.

Does Sereno Hotel feature a casino on the premises?

No, Sereno Hotel doesn't have a casino.

Will I find an indoor pool at Sereno Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Sereno Hotel?

There are many amenities for couples at this hotel, including a bar and a garden-view restaurant plus some guestrooms feature fireplaces.

Does Sereno Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sereno Hotel have a restaurant that serves breakfast?

Yes, Sereno Hotel serves brunch for a surcharge at INDÓMITO.

Will Sereno Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Sereno Hotel for a fee of MXN 250.00 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Sereno Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Sereno Hotel?

The closest major airport to Sereno Hotel is Angel Albino Corzo Intl Airport (TGZ), which is about 28 mi away.

Can I book a room with a balcony at Sereno Hotel?

No, at Sereno Hotel, there aren't any guestrooms that list a balcony.

Sereno Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 108 reviews
Rating 8 - Good. 23 out of 108 reviews
Rating 6 - Okay. 7 out of 108 reviews
Rating 4 - Poor. 4 out of 108 reviews
Rating 2 - Terrible. 4 out of 108 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hans

Stayed 1 night in May 2024

10/10 Excellent

Jorge Gerardo

Tiene agua caliente
Stayed 1 night in Feb 2024

10/10 Excellent

James E

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Bibiana

Traveled with family
Disliked: Room comfort

Too noisy

This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023

4/10 Poor

bonifacio

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023

8/10 Good

claudia

Stayed 1 night in Dec 2022

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful hotel!
Stayed 1 night in Jul 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and a very very unique hotel!
Stayed 7 nights in Jul 2022

10/10 Excellent

Alexa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I had a great experience at this hotel. The area was perfect, it was super close to the center of the city and near many restaurants and shops. The front desk staff, Manuel and Cristian were super helpful and made sure our stay was comfortable. The rooms were super cozy and we loved the rustic feel. Will definitely be staying here again!
Stayed 6 nights in Mar 2022

10/10 Excellent

Marc, Lake Country

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property and location. The restaurant is also awesome.
Stayed 1 night in Jan 2022

10/10 Excellent

Fernanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Everyone was nice. Bed really comfortable and relaxing.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the room I requested. They moved me to a family room at the same price which was okay, but not what was expected. The bed is extremely comfortable. Food is great.
Stayed 2 nights in May 2021

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Something different

It was an amazing game experience. Hotel is very very unique and artistic. I staid in a cabin like room. Every room is a different design .
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2020

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!! Can’t wait to come back!
Stayed 3 nights in Mar 2020

6/10 Okay

Coline

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

You are paying the location

Good location, near Zocalo, however very noisy. Missing window in my room, I have not been able to sleep the first night due to street noise. Next day, I've informed the reception, when I came back during the night, window was still not fixed.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The courtyard was my favorite spot. The modern and traditional blend of decor was comfortable and pleasing
Stayed 8 nights in Apr 2019

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little gem!!

When we arrived at our hotel, we were a little put off because although we phoned ahead and said we would be arriving on the midnight bus and assured all would be well, we had to ring about a dozen times before someone arrived from the amping building. However we were shown to our charming casita. It was cold in the room but after turning on the heater, and with the help of an extra blanket we felt comfortable. The bed was wonderful - the best we have had in our 3 week trip! The casita sits in a private area in a lovely garden and has a nice hanging chair from which to relax and enjoy nature. It is called an art hotel for a reason - unique light fixtures, lamps and even bathroom taps! We loved it - rustic and chic at the same time,, The staff were very accommodating and helpful. We originally had a reservation for 3 nights, but liked San Cristóbal so much we wanted to extend our stay for another 2 nights. Unfortunately they were about to begin a 2 month renovation and could not extend us. But they lined us up with a sister hotel just around the corner and we were very please with the ease of moving to another lovely location.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious, comfortable rooms in great location

Spacious comfortable rooms, great food, perfect location!
Stayed 1 night in Nov 2018

10/10 Excellent

Isabel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel

Sereno is a big house with few rooms. My room was very big and ckean with a lot of light. The bathroom also very big. The TV has Netflix. It is ine block from everything. So nice. Perfect and also cheap
Stayed 1 night in Mar 2018

10/10 Excellent

Abby, Boulder, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious hotel right in town

Luxurious hotel. Wish we could have stayed longer!
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service

Loud dance music from hotel DJ until late night!

Our short stay in lovely San Cristobal was marred by two things. One, the bathroom (which was open to the rest of the room in the modern style, and without a curtain or frosted glass) smelt bad and because it was 'in' the main room we couldn't escape the smell. Two, and much more problematically, the hotel had one of its apparently regular performance nights on when we were there, which are held in the courtyard from where all the rooms are accessed. This wasn't an issue when a stand up comic was on, but was unbearable when ridiculously loud dance music was played until late into the night. This was so loud that when the music finally did stop, our ears were ringing with tinnitus. When I complained, the staff were friendly but explained that they couldn't do anything as it was "an art hotel" (which reading other negative reviews seem to be their catch-all excuse). This would be fair enough if the hotel website gave any indication that guests at their raves got priority over paying hotel guests, or if this were explained at check in, but neither of these were the case. So effectively our room could not be used as a hotel room (relaxing, reading, sleeping, etc) from about 8pm until nearly midnight. This was a shame as otherwise the hotel seemed nice in general and in a great location. My advice: whatever you do, call before you book and make sure one of these performance nights are not on.
Stayed 1 night in Dec 2017

10/10 Excellent

Luis Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great boutique hotel, good staff. I stayed at Il Giardino which is quiet and you have privacy.
Stayed 1 night in Aug 2017

8/10 Good

Sally, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We love this hotel and stay here frequently.

The staff is great and very accommodating. Only downside is the water pressure, but is expected in San Cristobal. You cannot beat it for the price and location.
Stayed 4 nights in Jun 2017