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Sereno Hotel

Property class: 3

Choose dates to view prices

Photo gallery for Sereno Hotel

A spacious hallway with a high ceiling, wooden doors, and wicker pendant lighting.
A bedroom with a bed, a TV, a wooden cabinet, a mirror, and a wooden door.
A white building with a neon sign for 'Sereno Art Hotel' and a wooden door labeled 'Jardín Secretó Cocina Artesanal'.
A bathroom with a wooden vanity, a large mirror, and two wall-mounted light fixtures.
A person receiving a massage with candles in the background.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar
  • Room service

Explore the area

View in a map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200
  • Place, Mesoamerican Museum of Jade
    ‪2 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪3 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪146 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with two beds, wooden headboards, and exposed brick walls.

Standard Double Room

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 182 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room

A bedroom with a large bed, a wooden nightstand, a hanging clothes rack, and a chair.

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a wooden headboard, a small table, and a window with wooden shutters.

Family Room

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Bed
  • Free WiFi

About the neighborhood

San Cristóbal de las Casas

Located in Zona Centro, Sereno Hotel is next to Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. This 3-star hotel has 6 rooms and welcomes guests with a bar/lounge, a full-service spa, and free in-room WiFi.

What's nearby

  • Mesoamerican Museum of Jade - 2 min walk - 0.1 miles
  • San Cristóbal de las Casas Cathedral - 3 min walk - 0.2 miles
  • Plaza 31 de Marzo - 3 min walk - 0.2 miles
  • Museo de San Cristóbal - 3 min walk - 0.2 miles
  • Santo Domingo Handicraft Market - 8 min walk - 0.5 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 74 min drive

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Al Grano Café - ‬5 min walk
  • ‪Cacao Nativa - ‬5 min walk
  • ‪La Tertulia - ‬2 min walk

About this property

Sereno Hotel

Guests of Sereno Hotel enjoy features like a full-service spa, free WiFi in public areas, and spa services. Front-desk staff can assist with luggage storage and tours/tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a terrace and a garden.
42-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Private yards are also available.
The onsite spa has couples treatment room(s). Services include massages.

Similar properties

An outdoor dining area with wooden tables and chairs, string lights, and potted plants.
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.4 out of 10, Exceptional, 1,003 reviews
$85 nightly
The price is $101
Sep 6 - Sep 7
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Airport shuttle on request

Food and drink

  • A bar/lounge
  • Hosted evening meal available on Tuesday, Wednesday, Thursday, Friday, and Saturday for a fee of MXN 400
  • Snack bar/deli

Restaurants on site

  • INDÓMITO

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No elevator
  • Smooth flooring in public areas

More

  • 1 floor
  • Colonial architecture
  • Designated smoking areas
  • Renovated entire property - July 2024

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for MXN 250.00 per pet (varies based on length of stay)
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MXN 250.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 250.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 250.0 per day
  • Hosted evening meal: MXN 400

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Sereno Art Hotel San Cristobal de las Casas
Sereno Art Hotel
Sereno Art San Cristobal de las Casas
Sereno Art
Sereno Art Hotel
Sereno Hotel Hotel
Sereno Hotel San Cristóbal de las Casas
Sereno Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Sereno Hotel?

Sereno Hotel offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Sereno Hotel?

As of Aug 26, 2026, prices found for a 1-night stay for 2 adults at Sereno Hotel on Sep 1, 2026 start from $66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Sereno Hotel?

This hotel is situated in Zona Centro, just steps from Mesoamerican Museum of Jade and Plaza 31 de Marzo, and within a short walk of Ex-Convent of Santo Domingo. You'll also find Santo Domingo Handicraft Market and Na Bolom Cultural Museum less than a mile away.

Is parking available on site at Sereno Hotel?

No, this hotel doesn't offer parking.

Is there a spa at Sereno Hotel?

There is a full-service spa available for guests to enjoy and services include couples treatments and massages.

Does Sereno Hotel feature a casino on the premises?

No, Sereno Hotel doesn't have a casino.

Will I find an indoor pool at Sereno Hotel?

No, there is no indoor pool at this hotel.

Is Sereno Hotel a good place to stay for couples?

There are many amenities for couples at this hotel, including a garden-view restaurant and a bar/lounge plus some guestrooms feature a fireplace.

Are there hot tubs at Sereno Hotel?

No, there isn't a spa tub at this hotel.

Does Sereno Hotel have a restaurant that serves breakfast?

Yes, Sereno Hotel serves brunch for a surcharge at INDÓMITO.

Will Sereno Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Sereno Hotel for a fee of MXN 250.00 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Sereno Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Sereno Hotel?

The closest major airport to Sereno Hotel is Angel Albino Corzo Intl Airport (TGZ), which is about 28 mi away.

Are there rooms with balconies that I can book at Sereno Hotel?

No, you won't find guestrooms with balconies at Sereno Hotel.

Sereno Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 119 reviews
Rating 8 - Good. 26 out of 119 reviews
Rating 6 - Okay. 8 out of 119 reviews
Rating 4 - Poor. 4 out of 119 reviews
Rating 2 - Terrible. 5 out of 119 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful hotel!
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
The property was wonderful and the location was placed perfectly. Easy walking to food and shops.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and a very very unique hotel!
Stayed 7 nights in Jul 2022
Verified review

2/10 Terrible

Bibiana

Disliked: Room comfort

Too noisy

This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

TORRES CABRERA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

bonifacio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno tengo que aclarar que me movieron al hotel Sombra de Agua ya que había un evento, pero el personal muy amable siempre, y el hotel al que nos movieron es muy lindo de verdad y con uno de los mejores restaurantes, y la ubicación muy buena cerca de los puntos turísticos de San Cristóbal.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Ma Felicidad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien ubicado, solo que los cuartos con poca ventilación. El personal excelente atención. Nos cambiaron a otro hotel muy cercano, de la misma cadena: Sombra del agua, el cual está excelente
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Miguel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Horripilante hotel,se reservo una habitacion con 2 camas y se solicito que asignaran la habitacion para adultos mayores con mobilidad resucida ,bien al hacer check inn la habitacion estaba lejisimos era un verdadero gallinero,lad paredes sin terminado ni acabado el piso fatal es un gallinero,al solicutar cambiar de habitacion fue una mini habitacion con una camjna la otra cama estaba en segundk piso con una eacalera empinada i posibke de subir,es una decepcion no hay aire acondicionado y no abren las ventanas es un espanto este hotel
Stayed 1 night in May 2026
Verified review

6/10 Okay

Erick

Liked: Cleanliness
Disliked: Staff & service
Que haya personal de 24 hrs,porque en diferentes momentos busqué personal y no había nadie
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Norma

Liked: Cleanliness, amenities, property conditions & facilities
La habitación súper limpia y todo muy acogedor, les recomiendo el que si quieren dormir más tarde de la salida del Sol, elijan la habitación de sin ventana en el techo.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Dyrna

Liked: Cleanliness, staff & service, amenities
El hotel está muy bonito es pequeño pero cálido, el servicio del personal excelente. La ubicación es perfecta estás a una cuadra de la catedral y cerca de todas las áreas turísticas. Solo hace falta mantenimiento en la habitación que nos tocó , tuvimos problemas con el lavabo , había una filtración en la taza del WC. Y en el techo tiene un gran traga luz en el cual entraba la luz desde muy temprano en lo personal me gustan los cuartos obscuros para dormir
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Lupita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho su ubicación a pesar que era muy céntrico, el hotel es muy tranquilo realmente se siente en calma.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bijzonder mooie plek

Mooie grote ruime kamer met moderne uitstraling. Een erg mooie badruimte. Duurde wat lang eer het water warm werd.
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, amenities
Servicio excelente,solo el baño muy malo
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción en el centro de Sancris

El hotel es lindo. Los espacios son muy cálidos y la chica de recepción es totalmente gentil. Nuestra habitación estaba al final del hotel, lo cual fue extraordinario, pues nos tocó la única habitación que da hacia el patio trasero del establecimiento. Grandes ventanales y una hermosa vista del jardín. La habitación es cómoda, las camas y almohadas deliciosas. Agua caliente sin problema. Solo que el espacio del baño dentro de la habitación no está totalmente independiente, eso la hace un poco incómoda, si vienes con compañía. En la habitación tuvimos que matara 3 avispas, supongo que como no l techo es de madera y hay mucha vegetación, deben entrar por alguna parte y eso podría ser peligroso en algún momento. Fuera de esos dos detalles, el hotel bien vale la pena y es muy lindo y cómodo. Además de que la ubicación es fabulosa pues estás a solo 1 cuadra del parque central y todas las áreas turísticas de San Cristóbal. Ademas, cuentas con estacionamiento.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene personal , súper accesible , amable , con buena atención .
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Que dan un buen servicio
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se ve un excelente lugar
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Felipe de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio por parte del personal El único pero que le pondría es que mi reserva dice que tendía una bebida de cortesía y no la tuve
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Nada espectacular, estaban en remodelación, polvoso.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Jorge Gerardo

Tiene agua caliente
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Ricardo Adalberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una excelente alternativa de hospedaje en el centro histórico
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones amplios y cómodas.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Súper

Excelente Hotel muy Buen servicio todo el personal muy amable
Stayed 2 nights in Jul 2023