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Casa Indigo Hotel

Property class: 3

Choose dates to view prices

Photo gallery for Casa Indigo Hotel

An indoor dining area with wooden tables and chairs, a brick wall, and a green plant wall.
A corridor with a tiled floor, a metal railing, and a fire extinguisher mounted on the wall.
A sign for Casa Indigo Hotel.
A corridor with white walls, tiled floor, and wooden railings.
A room with a brick wall, a metal bed frame, a wooden ladder, and a framed picture on the wall.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Matamoros #8 La Merced, San Cristóbal de las Casas, CHIS, 29240
  • Place, Amber Museum of Chiapas
    ‪2 min walk‬
  • Place, Church of San Cristobal
    ‪3 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪147 min drive‬

Room options

View all photos for Double Room Standard with Street View

In-room safe, desk, WiFi (free), bed sheets

Double Room Standard with Street View

  • Sleeps 2
  • Free WiFi

View all photos for Triple Room Standard with Street View

In-room safe, desk, WiFi (free), bed sheets

Triple Room Standard with Street View

  • Sleeps 3
  • Free WiFi

View all photos for Quadruple Room Standard

In-room safe, desk, WiFi (free), bed sheets

Quadruple Room Standard

  • Sleeps 4
  • Free WiFi

View all photos for Double Room

A room with two beds, a desk, and a chair. There is a balcony with a view of trees and a railing.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Triple Room

A room with a brick wall, a metal bed frame, a wooden ladder, and a framed picture on the wall.

Triple Room

  • Park view
  • 161 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Quadruple Room

A room with two beds, a brick wall, a hanging lantern, and a framed picture on the wall.

Quadruple Room

  • 160 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

San Cristóbal de las Casas

Located in Barrio de La Merced, Casa Indigo Hotel is next to Amber Museum of Chiapas and La Merced Church. This 19-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and concierge services.

What's nearby

  • Amber Museum of Chiapas - 2 min walk - 0.1 miles
  • Church of San Cristobal - 3 min walk - 0.2 miles
  • Plaza 31 de Marzo - 5 min walk - 0.3 miles
  • Santo Domingo Handicraft Market - 6 min walk - 0.4 miles
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.4 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive

Restaurants

  • ‪Las Pichanchas - ‬3 min walk
  • ‪Namandí - ‬3 min walk
  • ‪Tamales Regionales - ‬3 min walk
  • ‪Dulceria y Pasteleria La Vid - ‬4 min walk
  • ‪La Faena Tacos•Parrilla•Bar - ‬2 min walk

About this property

Casa Indigo Hotel

Guests staying at Casa Indigo Hotel enjoy free WiFi in public areas and a library. Airport transportation is made easy with an airport shuttle for a fee (available 24 hours). Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets.
32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Other amenities include free local calls, safes, and desks.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Things to do

  • Library

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is served or permitted at Casa Indigo Hotel.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Casa Indigo Hotel San Cristobal de las Casas
Casa Indigo Hotel
Hotel Casa Indigo San Cristobal De Las Casas, Mexico - Chiapas
Casa Indigo San Cristobal de las Casas
Casa Ingo Cristobal las Casas
Casa Indigo Hotel Hotel
Casa Indigo Hotel San Cristóbal de las Casas
Casa Indigo Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

Is a free cancellation option available at Casa Indigo Hotel?

Casa Indigo Hotel offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Casa Indigo Hotel?

As of Aug 30, 2026, prices found for a 1-night stay for 2 adults at Casa Indigo Hotel on Sep 18, 2026 start from $54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Casa Indigo Hotel?

This hotel is situated in Barrio de La Merced, just steps from Amber Museum of Chiapas and Regional Costume Museum, and within a short walk of Plaza 31 de Marzo. You'll also find Mesoamerican Museum of Jade and Santo Domingo Handicraft Market less than a mile away.

Is parking available on site at Casa Indigo Hotel?

No, there isn't parking available at the hotel.

Does Casa Indigo Hotel feature a casino on the premises?

No, Casa Indigo Hotel doesn't have a casino.

Will I find an indoor pool at Casa Indigo Hotel?

No, there is no indoor pool at this hotel.

Is Casa Indigo Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a park view and free WiFi.

Does Casa Indigo Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Casa Indigo Hotel feature a restaurant that includes a breakfast menu?

No, Casa Indigo Hotel doesn't have a restaurant that serves breakfast.

Will Casa Indigo Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Casa Indigo Hotel.

Does Casa Indigo Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Casa Indigo Hotel?

The closest major airport to Casa Indigo Hotel is Angel Albino Corzo Intl Airport (TGZ), which is about 27.8 mi away.

Are there rooms with balconies that I can book at Casa Indigo Hotel?

No, there aren't any guestrooms at Casa Indigo Hotel that offer a balcony.

Casa Indigo Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 95 out of 236 reviews
Rating 8 - Good. 104 out of 236 reviews
Rating 6 - Okay. 26 out of 236 reviews
Rating 4 - Poor. 9 out of 236 reviews
Rating 2 - Terrible. 2 out of 236 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jesus Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien, muy amables en general
Stayed 7 nights in Apr 2024
Verified review

4/10 Poor

José Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No vuelvo a llegar al pozo del colchón

Los colchones pésimo, mejor dormir en el suelo, se les contento si los cambiaban, teniendo habitaciones vacías y no lo hicieron, no cambias las toallas, siempre las misma en los 7 días que estuvimos y te dejan cafetera pero nunca te ponen café, solo el primer día y un día nos dejaron sin rollo sanitario
Stayed 6 nights in Dec 2023
Verified review

8/10 Good

MOISES

Liked: Cleanliness, staff & service, property conditions & facilities
La cercania con el centro historico...
Stayed 4 nights in Jul 2022
Verified review

6/10 Okay

Edna

Liked: Staff & service
Disliked: Amenities
It is a beautiful property and the concept is very nice, the only downfalls are the beds (hard as a rock) and shower needs to be deep-cleaned or be remodel. Breakfast, excellent, good staff service.
Stayed 8 nights in Mar 2022
Verified review

6/10 Okay

Edgar Alejandro

Disliked: Staff & service, room comfort

Caro para lo que ofrece.

Hotel sin estacionamiento, camas duras, no había caliente en la mañana para ducharse, red de internet muy mala.
Stayed 1 night in Dec 2020
Verified review

8/10 Good

SALOMON

Liked: Cleanliness, staff & service, property conditions & facilities

Parking is not on the premises

Parking is not part of the hotel, but a block away. Very inconvenient, specially if it's raining and you a lot of bags
Stayed 1 night in Oct 2020
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The location was ideal for walking to town and seeing sights. We lost a phone while there, and staff were helpful to us to look for it. However we looked under furniture where a very thick layer of dust covered the floors, never been swept under the beds or dressers. Don’t stay in Room 75 until they correct the shower plumbing as the odor is extremely offensive. Breakfasts were very good, juice and fruit and bread are self serve, eggs are served if you ask for it. Generally we enjoyed our stay and would recommend this hotel.
Stayed 3 nights in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación a 3 cuadras de los corredores turísticos, personal muy amable, muy bonito concepto. Volvería a hospedarme ahí
Stayed 6 nights in Feb 2020
Verified review

8/10 Good

LUIS

Liked: Cleanliness, staff & service
Me gusto el estilo y ubicación, sin embargo creo que por ser estilo rustico no quiera decir que no se cuiden los detalles, ejemplo sellado de puertas y ventanas, acabados en las habitaciones.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación y buena atención el estacionamiento a la vuelta del lugar recomendable
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico y tranquila la zona muchos comercios excelentes ubicaci
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

RAFAEL ALFONSO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL CENTRICO

EXCELENTE HOTEL, MUY CÉNTRICO, DESAYUNO COMPLETO!!!
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal fue muy amable y las habitaciones sencillas pero muy cómodas.
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

MARIA GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mas que excelente, el trato de Carlos en recepción es lindísima persona, todos muy atentos el hotel lindo, lo he recomendado a mis amistades que próximamente van a san cristobal
Stayed 4 nights in Sep 2019
Verified review

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tiene estilo.

Me encanto, tiene un estilo único. Solo habría que mejorar un poco la ventilación.
Stayed 1 night in Sep 2019
Verified review

6/10 Okay

Victoria

Liked: Staff & service
ubicacion muy buena habitaciones sin ventilacion y ruidosas
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sfeervol hotel, nette kamers. Helaas spreekt het personeel geen engels
Stayed 2 nights in Aug 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Tiene diseño antiguo pero está lleno de humedad y es muy caro para los servicios que ofrece. Además si contrata por Expedia no facturan
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personal super amable! :)

Hotel pequeño pero super lindo, cómodo; el personal super amable!!!... Ahí contraté todos los tours, y pasan por ti al hotel, no sé si por la ubicación del hotel, pero, mi familia y yo eramos los primeros en subir a la camioneta que pasaba por nosotros, así que teníamos la ventaja de escoger los lugares. Está a 4 cuadras del centro de San Cristobal, distancia super accesible para ir caminando, viendo tienditas, ir al oxxo, a un bar y regresar de la misma manera. El desayuno es sencillo, pero rico.
Stayed 5 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Me encanto su concepto rústico pero al mismo tiempo moderno, muy linda habitación cómoda Si servicio excelente.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sencillo, pero bonito, limpio, bien ubicado. Perfecto para mantenerte activo en el día y llegar a descansar. El desayuno de la mañana, cumplidor. Personal muy atento
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Comfort. Cleanliness. Staff. Good Breakfast. Always enjoy staying at the Casa Indigo!
Stayed 7 nights in Jun 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el establecimiento, el servicio excelente, la ubicación y la comida también. El único "pero" que le pongo es que la habitación que me dieron estaba exactamente en la esquina y había ruido de la calle todo el día y hasta altas horas de la noche.
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente trato del personal , habitación limpia , rico desayuno
Stayed 3 nights in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal un poco despistado. El desayuno podría variar más. La ducha debería tener mas ventilación.
Stayed 2 nights in May 2019