4/10 Poor
Amelia
Traveled with family and small children, Traveled with partner
May 22, 2026
Liked: Cleanliness, amenities
Disliked: Staff & service
I don’t write reviews often but we had a frustrating stay. We stay at Home2 Suites often when we travel. I specifically booked a king suite with a bathtub because we have two young children. I called a week ahead of time to make sure that they would have a crib available. The woman on the phone assured me they would have one, but she said she would put a note on my reservation to ensure there would be one for us. When we arrived my husband and kids went up to the room while I parked our car. He called and told me the room was not a suite. I went back to the front desk and showed them what my reservation said and they said they would move us a to a suite but they did not have any left with a bathtub. They said they would send the crib up to us in a little while. Once we got in our room I called to see when the crib would be delivered and they said they didn’t have any. We had been traveling all day with two little kids and that about broke me. Eventually they were able to get a crib to us. My children scream cried when I tried to put them in the shower. The whole thing was just so overwhelming and not the experience I have had at any other Home2 Suites. Needless to say we will not be staying here again next time we visit SLC.
Amelia
Stayed 4 nights in May 2026