4/10 Poor
Israel, Riverside
Traveled with group
Feb 15, 2026
Disliked: Cleanliness
I was genuinely looking forward to this stay, which made the experience even more disappointing. Our suite was located in a separate building next door rather than in the main hotel — something that was not clearly stated on Expedia at the time of booking and only communicated at check-in. That lack of transparency immediately changed the tone of our stay. If a room is in a different building, this should be clearly disclosed upfront so guests can make an informed decision.
Unfortunately, the welcome did not help set a positive tone either. The front desk associate was not very warm or welcoming, which made the check-in feel transactional rather than hospitable.
While the room itself had potential, the cleanliness was unacceptable. The floors were visibly dirty and dusty, as if they had not been properly swept. The walls had noticeable stains, which was honestly off-putting. The entrance to the secondary building also felt unclean and poorly maintained. Overall, it did not meet basic cleanliness standards.
We asked about an upgrade to the main building or a higher floor, but it was fully booked. As someone who truly values the full hotel experience — the ambiance, the service, and the feeling of being immersed in the property — I didn’t feel like we were part of the hotel at all. It felt detached and below the standard I expected.
I’m sure the rooms in the main building may offer a stronger experience, but based on this stay, I would not choose to return.
Israel
Stayed 3 nights in Feb 2026
