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Hyatt House Richmond / Short Pump

3.0 star property

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Photo gallery for Hyatt House Richmond / Short Pump

Bar (on property)
Lobby
Exterior
Executive Suite, 1 King Bed, Bathtub, Corner | Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪1 min walk‬
  • Place, Virginia Commonwealth University
    ‪15 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Bedroom, Kitchen

7.8 out of 10
Good
(24 reviews)
  • City view
  • 529 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(76 reviews)
  • City view
  • 416 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(18 reviews)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 680 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)
  • City view
  • 416 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Richmond

Located in Short Pump, Hyatt House Richmond / Short Pump is adjacent to Short Pump Town Center and within a few miles (5 km) of Sheltering Arms Institute. This 134-room, 3-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking. It's centrally located in Richmond, connected to a shopping center,8.6 mi (13.8 km) from University of Richmond, and also 12.8 mi (20.6 km) from Virginia Commonwealth University.

What's nearby

  • Short Pump Town Center - 1 min walk - 0.0 miles
  • University of Richmond - 12 min drive - 9.1 miles
  • Virginia Commonwealth University - 15 min drive - 14.7 miles
  • Greater Richmond Convention Center - 17 min drive - 15.9 miles
  • Kings Dominion - 24 min drive - 27.8 miles

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Cook Out - ‬13 min walk
  • ‪Capital One Café - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Burger King - ‬11 min walk

About this property

Hyatt House Richmond / Short Pump

Hyatt House Richmond / Short Pump offers a 24-hour gym, a rooftop terrace, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, microwaves, and coffee makers.
Recreational amenities at the hotel include a 24-hour fitness center.

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Terrace/patio
Home2 Suites by Hilton Richmond Short Pump
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
9.2 out of 10, Wonderful, 635 reviews
$146 nightly
The price is $170
Apr 2 - Apr 3
Total with taxes and fees
Home2 Suites by Hilton Richmond Short Pump

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 27 2026 to April 30 2026 (dates subject to change):
  • Fitness facilities
The property will be renovating from February 4 2026 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 18 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Are free cancellation options available at Hyatt House Richmond / Short Pump?

Hyatt House Richmond / Short Pump offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on Apr 6, 2026 start from $167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hyatt House Richmond / Short Pump?

This hotel is situated in Short Pump, just steps from Short Pump Town Center. Elk's Lodge is also within a driving distance of 5 mi.

Will I be able to park at Hyatt House Richmond / Short Pump?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hyatt House Richmond / Short Pump have a casino on the premises?

No, Hyatt House Richmond / Short Pump doesn't have a casino.

Will I find an indoor pool at Hyatt House Richmond / Short Pump?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hyatt House Richmond / Short Pump?

Couples staying at this hotel will appreciate amenities like premium bedding and free Internet access as well as a bar.

Are there hot tubs at Hyatt House Richmond / Short Pump?

No, this hotel doesn't have a spa tub.

Does Hyatt House Richmond / Short Pump have a restaurant that serves breakfast?

Yes, Hyatt House Richmond / Short Pump serves free buffet breakfast at H Bar on weekday mornings.

Will Hyatt House Richmond / Short Pump allow pets to stay free of charge?

No, pets aren't allowed at Hyatt House Richmond / Short Pump.

Does Hyatt House Richmond / Short Pump have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hyatt House Richmond / Short Pump?

The closest major airport to Hyatt House Richmond / Short Pump is Richmond Intl. Airport (RIC), which is 21.7 mi away (30 minutes by car).

Can I book a room with a balcony at Hyatt House Richmond / Short Pump?

No, you won't find guestrooms with balconies at Hyatt House Richmond / Short Pump.

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 649 out of 1001 reviews
Rating 8 - Good. 197 out of 1001 reviews
Rating 6 - Okay. 76 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Lisa

Stayed 1 night in Dec 2025

4/10 Poor

Teri

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in that afternoon we were told that the water would be cut off at 10 the next morning. Tried showering that night but there was no hot water. Wouldn’t recommend. Won’t return.
Stayed 1 night in Dec 2025

8/10 Good

Christopher

Stayed 1 night in Dec 2025

8/10 Good

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The room was nice, very spacious, and clean. I would say they should make sure 3rd parties notify you that they’re undergoing renovations.
Stayed 1 night in Dec 2025

10/10 Excellent

Katy

Stayed 2 nights in Nov 2025

10/10 Excellent

Q

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Christy

Stayed 1 night in Dec 2025

10/10 Excellent

Stacy

Stayed 3 nights in Nov 2025

10/10 Excellent

Lynden

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Convenient
Stayed 3 nights in Dec 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Room was clean and the staff was always very friendly. I had forgotten to bring my makeup remover and was quite surprised that they had a little complimentary makeup remover wipe among the little soap and lotion that they provide. I was pleasantly surprised, and it helped me until I buy some the next day.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ashutosh

Stayed 1 night in Dec 2025

4/10 Poor

Annette, Kitty Hawk

Stayed 1 night in Dec 2025

8/10 Good

Melody

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Location was nice. The kitchenette area is cute and very convenient.
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

8/10 Good

James

Stayed 1 night in Dec 2025

4/10 Poor

Keith

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The room was clean and spacious. Breakfast was fine. Staff was hit-or-miss. Would have been nice to have running water the entire time. In lieu of that, the hotel could have offered free bottled water. Instead, they had $6 bottles. The noise from renovations was not ideal. The last two days there was only one elevator. If we’d known about the ongoing renovation, we’d have chosen a different location. We also would have preferred to be given a schedule of water shutoff times/days at check-in. Once renovations are complete, most of these issues should be resolved, so next year might be a better time to stay.
Stayed 4 nights in Dec 2025

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
The room itself was nice and clean. However the heating systems makes VERY loud banging noises round the clock. It’s a fairly pricey hotel to sound like you’re living in a construction zone. The “bar” is a dark corner and was never apparently open. Overall felt dingy and old
Stayed 1 night in Dec 2025

10/10 Excellent

Lindsey

Stayed 1 night in Dec 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities
Check in staff was very cordial and helpful. Nice room. Slow elevator. Lots of food nearby.
Stayed 1 night in Dec 2025

10/10 Excellent

David

Location
Stayed 1 night in Nov 2025

6/10 Okay

Melissa

Stayed 1 night in Dec 2025

8/10 Good

Shereen

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was wonderful and professional. My family and I enjoyed our stay at the hotel. The location is fantastic, as you're connected to the mall! Breakfast options were the best compared to other hotels.
Stayed 1 night in Nov 2025

10/10 Excellent

Teryl

Liked: Cleanliness, amenities, property conditions & facilities
Nice room. Very clean. We had a small suite. Kitchen was equipped with a large frig, microwave, glassware, plates, silverware and even a dishwasher!
Stayed 2 nights in Nov 2025

10/10 Excellent

Johnette

Stayed 2 nights in Nov 2025

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