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Hilton Richmond Hotel & Spa/Short Pump

4.0 star property

Choose dates to view prices

Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

Exterior
Meeting facility
2 restaurants, breakfast, lunch, dinner served; American cuisine
Terrace/patio
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
12042 West Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪11 min walk‬
  • Place, University of Richmond
    ‪12 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Parlor Suite Non-Smoking

Parlor Suite Non-Smoking | Living area | 65-inch flat-screen TV with satellite channels, TV, pay movies

Parlor Suite Non-Smoking

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible, Bathtub

8.4 out of 10
Very good
(8 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Suite, Non Smoking

  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(20 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(59 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 2 Queen Beds

9.2 out of 10
Wonderful
(21 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Richmond

Located in Short Pump within a short walk of Short Pump Town Center, Hilton Richmond Hotel & Spa/Short Pump is within 2 miles (3 km) of Sheltering Arms Institute. This 254-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a 24-hour gym.

What's nearby

  • Short Pump Town Center - 11 min walk - 0.6 miles
  • University of Richmond - 12 min drive - 10.0 miles
  • Virginia Commonwealth University - 16 min drive - 15.5 miles
  • Greater Richmond Convention Center - 17 min drive - 16.8 miles
  • Kings Dominion - 24 min drive - 28.7 miles

Getting around

  • Richmond Main Street Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 29 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬12 min walk
  • ‪Capital One Café - ‬12 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Wood & Iron - ‬18 min walk

About this property

Hilton Richmond Hotel & Spa/Short Pump

Hilton Richmond Hotel & Spa/Short Pump features a full-service spa, an indoor pool, and a 24-hour gym. Self parking is available for USD 10.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect to find free WiFi and 65-inch flat-screen TVs with satellite channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Aura Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is open select days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 18 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 11 meeting rooms
  • 21,937 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self parking fee: USD 10.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3 PM—-3:00 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Frequently asked questions

Is a free cancellation option available at Hilton Richmond Hotel & Spa/Short Pump?

Hilton Richmond Hotel & Spa/Short Pump offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Richmond Hotel & Spa/Short Pump?

As of Mar 19, 2026, prices found for a 1-night stay for 2 adults at Hilton Richmond Hotel & Spa/Short Pump on Mar 22, 2026 start from $192, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hilton Richmond Hotel & Spa/Short Pump?

This hotel is situated in Short Pump within a short 12-minute walk of Short Pump Town Center. You'll also find Elk's Lodge and Bowl America Short Pump within a short drive.

Will I be able to park at Hilton Richmond Hotel & Spa/Short Pump?

Yes, covered parking is offered for USD 10.00 per day. Accessible parking and electric car charging are also available for guests.

Is there a spa at Hilton Richmond Hotel & Spa/Short Pump?

Aura Spa is the hotel's spa and services include deep-tissue massages, couples treatments, and body wraps. The spa is not open daily but only on select days.

Does Hilton Richmond Hotel & Spa/Short Pump have a casino?

No, Hilton Richmond Hotel & Spa/Short Pump doesn't have a casino.

Will I find an indoor pool at Hilton Richmond Hotel & Spa/Short Pump?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 6:00 AM and 10:00 PM.

What amenities will couples enjoy at Hilton Richmond Hotel & Spa/Short Pump?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and 2 restaurants.

Does Hilton Richmond Hotel & Spa/Short Pump have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hilton Richmond Hotel & Spa/Short Pump have a restaurant that serves breakfast?

Yes, Hilton Richmond Hotel & Spa/Short Pump has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Hilton Richmond Hotel & Spa/Short Pump allow pets to stay free of charge?

No, pets aren't allowed at Hilton Richmond Hotel & Spa/Short Pump though service animals are welcome.

Are there connecting rooms at Hilton Richmond Hotel & Spa/Short Pump?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hilton Richmond Hotel & Spa/Short Pump?

The closest major airport to Hilton Richmond Hotel & Spa/Short Pump is Richmond Intl. Airport (RIC), which is 22.2 mi away (29 minutes by car).

Are there rooms with balconies at Hilton Richmond Hotel & Spa/Short Pump?

No, there aren't any guestrooms with balconies at Hilton Richmond Hotel & Spa/Short Pump.

Does Hilton Richmond Hotel & Spa/Short Pump offer wedding services?

There are wedding services available at Hilton Richmond Hotel & Spa/Short Pump if that's in your vacation plans.

Hilton Richmond Hotel & Spa/Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1001 reviews
Rating 8 - Good. 184 out of 1001 reviews
Rating 6 - Okay. 80 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Reshawna

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2025

10/10 Excellent

Tionte

Stayed 2 nights in Dec 2025

10/10 Excellent

Anngela

Liked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

Micah

Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2025

10/10 Excellent

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Service
Stayed 4 nights in Dec 2025

6/10 Okay

Martha

Stayed 3 nights in Dec 2025

10/10 Excellent

Terrance

Stayed 1 night in Dec 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities
Customer service and convenience was top tier, Front Desk 10 stars Lobby Bar ......Andy was outstanding Restaurant Aster was amazing. Food wasnt great but her support ancccchospitality was spe
Stayed 3 nights in Dec 2025

10/10 Excellent

Ikhlass Adam

Stayed 2 nights in Dec 2025

10/10 Excellent

Walter, charlottesville

Liked: Cleanliness, amenities, property conditions & facilities
Greaty staff and lovely pl;ace.
Stayed 1 night in Dec 2025

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Nice room but cold
Stayed 2 nights in Dec 2025

10/10 Excellent

Bridgette D, New York

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent staff
Stayed 3 nights in Dec 2025

10/10 Excellent

SHAJI

Liked: Cleanliness, amenities, property conditions & facilities
Room spotless Front staff courteous
Stayed 1 night in Dec 2025

6/10 Okay

Serdar, Goldvein

Liked: Cleanliness
Disliked: Amenities
My wife and I went for a 3 hr hike during the day and then wanted to have a nice date night and dinner with some shopping in Short Pump. The rooms are clean and the facility is nice, but we only had cold water after a long hike for showers. You have to pay to park. No continental breakfast. Check in was poor and disorganized. Staff act as if they are performing brain surgery at the front desk. The pool and hot tub were not usable because the kids overrun it without parent supervision. The amount of money you have to spend to stay here, I would expect much more. I have stayed in hotels for half the cost and received much better customer service and accommodations. I will not stay here next time. I will try one of the many other options nearby.
Stayed 1 night in Dec 2025

8/10 Good

Mary Lee

Stayed 1 night in Dec 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Clean,comfortable room.
Stayed 2 nights in Dec 2025

10/10 Excellent

Shavonne, White Plains

Stayed 1 night in Dec 2025

10/10 Excellent

Howard

Liked: Cleanliness, property conditions & facilities
All was excellent as usual
Stayed 4 nights in Nov 2025

8/10 Good

Kayla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Staff was accommodating even when having some difficulties noted with the property ( reported issues with hot water).
Stayed 1 night in Nov 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities
Yes!
Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
All was excellent
Stayed 1 night in Nov 2025

6/10 Okay

Robin

Traveled with family
Liked: Cleanliness
I went for this hotel because of hot tub and indoor pool for a girls getaway. When we arrived Hot tub was not working. Visitor told us it was not working two weeks ago when she was there. My reservation was for two double bed rooms close together got there and had one double bed room and one single king bed. one room was on 3rd floor and one on 8th floor. Hotel said it was Expedia issue. However the hotel was beautiful and clean.
Stayed 1 night in Nov 2025

8/10 Good

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful from the moment you enter. Everyone is very friendly and professional. I only had an overnight stay and didn’t experience all of the amenities. I did want to use the jacuzzi which was not in service. Other than the rolls are huge and the bed was top tier. I recommend this hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was safe, with good shopping close by, service was excellent, both at the front desk and the restaurant bar.
Stayed 3 nights in Nov 2025

6/10 Okay

Kristen

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2025

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