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Krystal Grand Puerto Vallarta All Inclusive

4.5 star property

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Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

Free minibar, in-room safe, laptop workspace, blackout drapes
Lobby
4 restaurants, breakfast, lunch served; local and international cuisine
2 bars/lounges, beach bar
Jr. Suite Balcony King | Free minibar, in-room safe, laptop workspace, blackout drapes

Reviews

7.8 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333
  • Place, Cathedral of Our Lady of Guadalupe
    ‪19 min walk‬
  • Place, Go Karts
    ‪19 min walk‬
  • Place, Paradise Adventure Park / Canopy Indio
    ‪3 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Resort View Double

Deluxe Resort View Double | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Resort View Double

8.0 out of 10
Very good
(10 reviews)
  • Resort view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Resort View King

Deluxe Resort View King | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Resort View King

8.6 out of 10
Excellent
(4 reviews)
  • Resort view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(7 reviews)
  • Partial sea view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Partial Ocean view Double

8.0 out of 10
Very good
(15 reviews)
  • Partial ocean view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Ocean View King

8.4 out of 10
Very good
(11 reviews)
  • Sea view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Free minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Ocean View Double

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Balcony King

Jr. Suite Balcony King | Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Balcony King

  • Partial ocean view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Balcony Double

Jr. Suite Balcony Double | Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Balcony Double

8.8 out of 10
Excellent
(5 reviews)
  • Partial ocean view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi Double

Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Jacuzzi Double

  • Partial ocean view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi King

Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Jacuzzi King

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda King

Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Hacienda King

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda Double

Jr. Suite Hacienda Double | Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Hacienda Double

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

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Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

South Zone
  • Pool
  • All Inclusive
  • Spa
  • Parking included
8.8 out of 10, Excellent, 1,248 reviews
$339 nightly
The price is $410
May 3 - May 4
Total with taxes and fees
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About the neighborhood

Puerto Vallarta

Located within a mile (2 km) of Cathedral of Our Lady of Guadalupe, Krystal Grand Puerto Vallarta All Inclusive is within 2 miles (3 km) of Paradise Adventure Park / Canopy Indio. This 451-room, 4.5-star hotel has 4 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Cathedral of Our Lady of Guadalupe - 19 min walk - 1.0 mile
  • Go Karts - 19 min walk - 1.0 mile
  • Paradise Adventure Park / Canopy Indio - 3 min drive - 1.9 miles
  • Campo de Golf Ixtapa - 6 min drive - 1.5 miles
  • Cruise Ship Terminal - 11 min drive - 7.4 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 17 min drive

Restaurants

  • ‪El Cochiloco - ‬5 min drive
  • ‪El Zarape - ‬5 min drive
  • ‪La Tienda Grande - ‬5 min drive
  • ‪Fika cafétéria - ‬18 min walk
  • ‪La Pizza House - ‬5 min drive

About this property

Krystal Grand Puerto Vallarta All Inclusive

Guests of Krystal Grand Puerto Vallarta All Inclusive have access to a full-service spa, 4 outdoor pools, and an indoor pool. Valet parking is available for MXN 55 per night. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include a children's pool, a 24-hour gym, and a conference center.
Guests can expect free WiFi and 32-inch LED TVs with cable channels. Bathrooms offer hair dryers, designer toiletries, slippers, and children's slippers. Free minibar items, balconies, and coffee makers are also available. Change of towels is available on request.
4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

2 outdoor pools
The Hacienda at Krystal Grand Puerto Vallarta
Hotel Zone
  • Pool
  • All inclusive
  • Spa
  • Restaurant
7.8 out of 10, Good, 1,002 reviews
$284 nightly
The price is $344
Apr 15 - Apr 16
Total with taxes and fees
The Hacienda at Krystal Grand Puerto Vallarta

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Covered valet parking on site (MXN 55 per night; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Fogo
  • Il Formaggio
  • Le Délice
  • O' West
  • Sea Fire

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room babysitting (surcharge)
  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (11,141 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Handrails in stairways (40 inches high)
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered valet parking fee: MXN 55 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Krystal Altitud Vallarta AIl Inclusive
Krystal Altitude Vallarta AIl Inclusive
Krystal Grand Altitude Pto. Vallarta AI
Krystal Grand Puerto Vallarta All Inclusive Hotel
Krystal Grand Altitude Puerto Vallarta AIl Inclusive
Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Frequently asked questions

Is free cancellation available at Krystal Grand Puerto Vallarta All Inclusive?

Krystal Grand Puerto Vallarta All Inclusive offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Krystal Grand Puerto Vallarta All Inclusive?

As of Apr 5, 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Puerto Vallarta All Inclusive on Apr 19, 2026 start from $245, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Krystal Grand Puerto Vallarta All Inclusive?

This hotel is located in Puerto Vallarta, close to Nuevo Vallarta Beach, Cruise Ship Terminal, and Nayar Vidanta Golf. You'll also find Bay of Banderas and Vista Vallarta Club de Golf within a short drive.

Is there parking available at Krystal Grand Puerto Vallarta All Inclusive?

Yes, covered valet parking is offered for MXN 55 per night with in/out privileges.

Is there a spa available at Krystal Grand Puerto Vallarta All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, beach massages, couples treatments, and reflexology.

Does Krystal Grand Puerto Vallarta All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 4 outdoor pools, a chef service, and an ocean-view restaurant at this hotel.

Does Krystal Grand Puerto Vallarta All Inclusive feature a casino?

No, Krystal Grand Puerto Vallarta All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Grand Puerto Vallarta All Inclusive?

Yes, this hotel has an indoor pool along with 4 outdoor pools. Guests have pool access between 7:00 AM and 9:00 PM.

What amenities will couples enjoy at Krystal Grand Puerto Vallarta All Inclusive?

This beachfront hotel offers many amenities for couples, including a chef service as well as an ocean-view restaurant and a beach bar.

Are there hot tubs at Krystal Grand Puerto Vallarta All Inclusive?

No, but this hotel does have a steam room.

Does Krystal Grand Puerto Vallarta All Inclusive have a restaurant that serves breakfast?

Yes, Krystal Grand Puerto Vallarta All Inclusive has 4 restaurants, and serves breakfast for a surcharge.

Does Krystal Grand Puerto Vallarta All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Krystal Grand Puerto Vallarta All Inclusive.

Are there connecting rooms at Krystal Grand Puerto Vallarta All Inclusive?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Krystal Grand Puerto Vallarta All Inclusive?

The closest major airport to Krystal Grand Puerto Vallarta All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 5.5 mi away (17 minutes by car).

Are there rooms with balconies at Krystal Grand Puerto Vallarta All Inclusive?

Yes, every guestroom at Krystal Grand Puerto Vallarta All Inclusive comes with a balcony and some offer sea and garden views.

Does Krystal Grand Puerto Vallarta All Inclusive have a wedding venue on site?

There are wedding services available at Krystal Grand Puerto Vallarta All Inclusive if that's in your vacation plans.

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 214 out of 514 reviews
Rating 8 - Good. 118 out of 514 reviews
Rating 6 - Okay. 88 out of 514 reviews
Rating 4 - Poor. 56 out of 514 reviews
Rating 2 - Terrible. 38 out of 514 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Kenneth

Disliked: Property conditions & facilities
The place is worn out old and tired
Stayed 7 nights in Dec 2025

4/10 Poor

DAVID

Traveled with partner
Liked: Cleanliness
To start with, with the expense for 1 week all inclusive one would think you'd get a view as advertised. But not a view of a construction site. 1. Rooms in the wing x20 -x39 (each floor in this wing) are advertised as rooms with a view. These rooms are blocked by a high-rise condo under construction until 2027 2. Poor WIFI 3. Insufficient seating at beach 4. Peddler's allowed to enter and bother guests in beach area 5. Line ups/wait at buffett 6. Line ups/wait at Lobby bar (2 bar tenders for a resort bar) 7. Resort app ala carte menus did not correspond with menus in actual restaurants
View of construction site off balcony
Stayed 7 nights in Dec 2025

2/10 Terrible

Gabriela

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Dirty room, with roaches
Stayed 3 nights in Dec 2025

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, amenities
The staff is friendly. The food is plentiful. The pools are very nice and location great. However, we booked a partial ocean view and were given a room on the 7th floor. Looking out our sliding door, we were eye level with about 30 constructions guys building the new hotel next to us. We could barely see any ocean over all the metal rods and other construction materials. On top of that the 8th floor is being renovated so we woke up to furniture being drug across the floor above us. I think the 7th floor should not be occupied, and certainly rooms on the side facing the construction should not be advertised as having any kind of desire view.
View from our room
Beautiful pool
Stayed 1 night in Dec 2025

6/10 Okay

Haninder

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in experience was not great, room offer was leaking and after waiting 1.5 hr finally got a room. Construction going on site, service was great and staff was helpful
Stayed 6 nights in Dec 2025

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The staff were all amazing. Especially Daniel in Entertainment went out of his way to make us comfortable. The location is great and the pool area is lovely. I would rate it a 3.5 out of 5 and very affordable.
Stayed 10 nights in Nov 2025

10/10 Excellent

Pamela Carissa

Liked: Cleanliness, amenities, property conditions & facilities
The food was great and we really enjoyed the Italian a la carte! There was some construction going on while we were there, but I can see how beautiful it will be when it’s all done
Stayed 7 nights in Nov 2025

8/10 Good

Tet

Stayed 6 nights in Nov 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Krystal Grand PV, when we booked we up graded to partial ocean view and when we got there we didn’t really care for the room so we were moved the next day to a full ocean view ( it was unbelievable view of watching ships coming and going) and another advantage of booking partial ocean view is we were able to go over to the adult only area and it was fantastic and no kids. So over all we were very happy.
Stayed 12 nights in Nov 2025

10/10 Excellent

Shelby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from Canada, and the pool/beach activities fella, Danny, was awesome. He was great with my kids, and even gave them keychains the morning we left. We enjoyed our stay, the food was a amazing and such a variety of options. The staff are friendly, and spoke well English even for our kids to visit with. The bartenders were great and there was always staff cleaning and tidying up all areas of the resort.
Stayed 7 nights in Nov 2025

2/10 Terrible

Annalee

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The manager treated us horrible gave us a bad room it smelled we paid for a better room and more expensive room and gave us the worst one they had. He didn’t care for our concerns he just simply said take it or leave it you won’t find another room in the same day he was right.
Stayed 4 nights in Nov 2025

6/10 Okay

Christian

Traveled with family and small children
Liked: Amenities, property conditions & facilities
I just want to start by saying that EXPEDIA could have noted that the hotel was being remolded because my view was another hotel being built literally 30 feet away. Pool/beach service, I have no complaints. Alexis was awesome. Never a dull moment. Rooms, not too bad but housekeepers could have been more attentive to cleaning. Weeks of dust sitting on some of their furniture. Room was missing iron. Safe and AC was not working. Food, well here comes the good part. Be very careful on what you eat here because my whole family got food poisoning. Just stay away from the stuff that sits outside in the heat all day. You can’t have ceviche sitting outside without proper temperatures. After this whole ordeal and we left hotel our driver had told us that another lady had been sick with food poisoning the day before. Someone please step in. Management, LUCY did an awesome job on providing medical attention to us without cost. Lucy does know what it takes to satisfy the customer because she was always checking up on us to make our stay more comfortable. Concierge helped us where they could but let’s be real, I haven’t met anyone that could help someone with food poisoning. You got to let it pass. Overall, I think it’s a good thing that Hyatt bought them out and is transitioning the hotel over but still months away. I think the food program needs help. I didn’t want to do this review because I felt bad for the people that really tried. I was in love with this hotel 2 years ag
Stayed 2 nights in Nov 2025

2/10 Terrible

Jane

Stayed 7 nights in Oct 2025

8/10 Good

Disa

Stayed 9 nights in Nov 2025

2/10 Terrible

Roberto Carlos

Disliked: Cleanliness
Dirty
Stayed 2 nights in Nov 2025

10/10 Excellent

Evet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very efficient, room was very clean. Dinner and show on the beach was wonderful!
Stayed 1 night in Nov 2025

8/10 Good

JUDITH, Irvine

Stayed 3 nights in Oct 2025

2/10 Terrible

Connor

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
1. Extreme Health and Sanitation Crisis The level of filth and neglect was shocking, and poses a serious health risk: • BED BUGS (With Evidence): The single most critical issue was discovering bed bugs on the premises. I have photographic proof of the insects and their waste, which I am attaching to this email. This is a severe, documented health violation that made the room instantly uninhabitable. • General Filth: Beyond the infestation, the room was disgusting. The mattress itself was stained, the sheets were dirty, and the toilet was visibly filthy. • Bad Odor: The entire room had a persistent, unpleasant, stale smell upon arrival that ventilation could not fix. • Unusable Amenities: Even basic items were unsanitary; the iron and ironing board were heavily stained and unusable. 2. Fraudulent Advertising and Unlivable Conditions The accommodation we paid for was not the one advertised, and the conditions were completely unlivable: • False Photos: The images on the Expedia listing are fraudulent and bear no resemblance to the current reality. • Undisclosed Construction: We were never warned that the resort is undergoing massive, loud construction directly outside our window, destroying any chance of relaxation. • Total Loss of Privacy: Because of the nearby construction, we had multiple workers constantly looking directly into our room throughout the day. We were forced to keep our blinds shut 24/7 for privacy and security, turning our getaway into a dark, stressful cell.
Blood on towels
Mold and holes
Mold on iron board
Blood stains on sheet
Stayed 7 nights in Oct 2025

2/10 Terrible

Gregory

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: Very friendly pool and beach service staff. The hacienda pool waiter Carlos was absolutely amazing, constantly going above and beyond for out entire group and always maintaining a huge smile and positive attitude. Guiremo at the beach bar was also a treat to have serve us. Front desk attendants were very helpful in finding solutions to problems in the rooms which shouldn’t have ever happened at this price point. Cons: Staying at an active construction site was not disclosed. I was on the 7th floor and there was grinders and jackhammers going off at 7:00AM continuing throughout the entirety of the day, on both weekdays and weekends. Multiple of the rooms had Beatles, Moths and Bed Bugs littered throughout the rooms. Buffet food quality was mediocre at best, I was one of the few in our 15 person group that did not get sick. The A La Carte restaurant experience was terrible, 7/15 of us got the wrong order entirely and food quality was nothing better than the buffet. This “resort” was more so just a hotel. A total lack of activities for all age groups. Nearly nothing to do aside from go to the pool and beach which is an obvious expectation. Would never stay here again, and wouldn’t recommend it to anyone.
Stayed 7 nights in Oct 2025

4/10 Poor

Willow Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2025

2/10 Terrible

Paola

Stayed 6 nights in Oct 2025

8/10 Good

Deronshau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! The food on the buffet was pretty decent but the Paella at the buffet was wonderful.The Italian restaurant ( must have a reservation) was wonderful, with good vibes, and the food was amazing! We didn’t have a chance to try the Mexican restaurant or the French restaurant, so maybe next time. The only thing I would make people aware of is that the room we were staying in the bathroom does not have a door separating it from the rest of the space. There are frosted glass doors to the shower and toilet for privacy but not a door to enclose the whole bathroom. The staff cleaned the pool every day and they refilled the mini fridge every day. The bar and lounge area are nice as well. They call you a taxi or uber for you if needed. The staff was very friendly and helpful so do not hesitate to ask for assistance or their advice.
Stayed 4 nights in Oct 2025

8/10 Good

Nathanel Simon, Montreal

Traveled with group
Liked: Staff & service, amenities
Initial room selection was very inappropriate as there was a tremendous amount of construction being done close by due to renovations and a complex being built. Some things were also so-so in the room. Flagged the room issues with staff and got and 'upgrade': room had not been deep cleaned and visible traces of the previous stay were still visible. Turns out the last room i was given was in fact the best one and the most fitting of the reservation description I had booked several mo ths ago: It was u fortunated that i had to place several complaints to finally get what i was expectig to be set and done from the get go. Room service was ok but also sometimes forgetful on the night shift when requesting certain things. Pool area was ok. Got crowded very quick. Was at the beach most of the time due to this or went to the adult only side at the Hacienda complex when quiet and pool were needed. Bar selections are diverse, staff is very accommodating of requests for drinks. Dining experience (selected: La Catrina) was unfortunately very slow and not as authenticly mexican as initially described. Going to the old market area has proven better for views and better a la carte dining options. Food wise, buffets and all sides of the complex were very good. Regardless of the hiccups, i would book at the Krystal Grand Puerto Vallarta again.
Stayed 6 nights in Oct 2025

10/10 Excellent

Mirza Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t typically leave reviews, but this resort deserves it. The ocean views were stunning, the food was excellent, and the service throughout the resort was outstanding. The rooms, pools, and dining options were all exceptional. It’s also a wonderful place for families—our kids especially enjoyed the gaming station. Highly recommended for anyone looking for a memorable vacation Drinks were amazing.
Stayed 4 nights in Oct 2025

2/10 Terrible

Satinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025