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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Exterior detail
Exterior
3 restaurants; breakfast, lunch, and dinner served
Reception
Free beach shuttle, sun loungers, beach umbrellas

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Business services

Explore the area

View in a map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, La Isla
    ‪5 min walk‬
  • Place, Puerto Mágico
    ‪5 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪5 min drive‬

Room options

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Superior Room Two Double Beds

8.4 out of 10
Very good
(27 reviews)
  • Garden view
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Double Room Standard

  • 376 sq ft
  • Sleeps 3

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

7.4 out of 10
Good
(8 reviews)
  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

  • 376 sq ft
  • Sleeps 2

View all photos for Standard King

Standard King | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard King

8.0 out of 10
Very good
(56 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard Triple Room - with a double bed

7.6 out of 10
Good
(41 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King Bed

Superior King Bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Superior King Bed

7.4 out of 10
Good
(18 reviews)
  • Garden view
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard Room Two Double Beds

7.2 out of 10
Good
(20 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Puerto Vallarta

Located in Hotel Zone, Hacienda Buenaventura Hotel & Mexican Charm is within a 5-minute walk of Bay of Banderas and within 15 minutes of other popular attractions like Cruise Ship Terminal. This 155-room, 4-star hotel has 3 restaurants and a bar/lounge, along with an outdoor pool.

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.2 miles
  • Playa de Oro - 3 min walk - 0.2 miles
  • La Isla - 5 min walk - 0.3 miles
  • Puerto Mágico - 5 min walk - 0.3 miles
  • Plaza Caracol - 14 min walk - 0.8 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Talavera - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Le Delice - ‬6 min walk
  • ‪Seafire Restaurant - ‬7 min walk
  • ‪Jardin Del Sol "Restaurante - ‬5 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm

At Hacienda Buenaventura Hotel & Mexican Charm, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. Transportation is made easy with a free beach shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this all-inclusive hotel include meeting rooms, a terrace, and laundry facilities.
32-inch LED TVs come with digital channels. Beds sport down comforters and bathrooms offer free toiletries. Other standard amenities include free local calls, safes, and ironing boards.
An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 6 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Frequently asked questions

Will I find all-inclusive rate plans at Hacienda Buenaventura Hotel & Mexican Charm?

Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Hacienda Buenaventura Hotel & Mexican Charm?

As of May 29, 2026, prices found for a 1-night stay for 2 adults at Hacienda Buenaventura Hotel & Mexican Charm on Jun 10, 2026 start from $151, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hacienda Buenaventura Hotel & Mexican Charm?

Hacienda Buenaventura Hotel & Mexican Charm provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What's there to do around Hacienda Buenaventura Hotel & Mexican Charm?

This hotel is situated in Hotel Zone within a 10-minute walk of Cruise Ship Terminal and Bay of Banderas. You'll also find Malecon and Playa de los Muertos within a short drive.

Is there parking available at Hacienda Buenaventura Hotel & Mexican Charm?

No, there isn't parking at this hotel.

Is a spa located at Hacienda Buenaventura Hotel & Mexican Charm?

Spa services at the hotel include hot stone massages, deep-tissue massages, and reflexology.

Does Hacienda Buenaventura Hotel & Mexican Charm have a casino?

No, Hacienda Buenaventura Hotel & Mexican Charm doesn't have a casino.

Will I find an indoor pool at Hacienda Buenaventura Hotel & Mexican Charm?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hacienda Buenaventura Hotel & Mexican Charm a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Hacienda Buenaventura Hotel & Mexican Charm?

No, there isn't a spa tub at this hotel.

Does Hacienda Buenaventura Hotel & Mexican Charm feature a restaurant that includes a breakfast menu?

Yes, Hacienda Buenaventura Hotel & Mexican Charm has 3 restaurants, and serves breakfast for a surcharge.

Will Hacienda Buenaventura Hotel & Mexican Charm allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hacienda Buenaventura Hotel & Mexican Charm.

Are there connecting rooms at Hacienda Buenaventura Hotel & Mexican Charm?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hacienda Buenaventura Hotel & Mexican Charm?

The closest major airport to Hacienda Buenaventura Hotel & Mexican Charm is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 3.7 mi away (12 minutes by car).

Are there rooms with balconies at Hacienda Buenaventura Hotel & Mexican Charm?

Yes, some guestrooms at Hacienda Buenaventura Hotel & Mexican Charm offer a furnished balcony/patio and may feature garden views.

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 408 out of 1001 reviews
Rating 8 - Good. 282 out of 1001 reviews
Rating 6 - Okay. 157 out of 1001 reviews
Rating 4 - Poor. 88 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Gilbert, SUN VALLEY

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room didn’t have WiFi; our AC didn’t work and someone came to fix but it didn’t work. They offered a new room but since we were a family of 5 and we had to be close to the other room where the kids stayed we didn’t move. The FOOD was horrible: honestly I never give bad comments anywhere unless it is REALLY BAD. The coke was mixed with water; the pinacolada or other drinks didn’t taste good at all. The pool was very warm but got really dirty by afternoon. I will NEVER come back here. WASTE OF MONEY. The car parking was outside in the busy street; the bathrooms didn’t have fan; the bathroom sink faucet was loose and the water would not be opened until you turned it two full circles. My wife and I tried to be positive but it just bothered us so much that we spent $6,000 for a week long stay but the last couple of days we went outside to eat. Maybe the food was ok for the 90% of the guests who looked Mexican to me, but for us coming from America it was terrible. I wish I could recommend the place as some of the staff were very nice but I we didn’t come for a good staff but a good resort.
Stayed 4 nights in Mar 2026

10/10 Excellent

Amanda Jane

Traveled with family
Liked: Cleanliness
We really enjoyed our stay, and the price was just right.
Stayed 4 nights in Feb 2026

4/10 Poor

Jonathan

Disliked: Amenities, property conditions & facilities
Old property. Staring old white folks. Tired food. Hit or miss staff. Too hard to get basic stuff. The pool area made me want to flip out! There were more people saving chairs than in them. I'm just trying to tan!! Will never again. Makes me hesitant of other all inclusive. The energy in the room sucked. Oh yeah, and breakfast was terrible and possibly one of the worst burgers I've ever had. All of this was ONE night. I immediately fled back to zona romantica.
Stayed 1 night in Feb 2026

10/10 Excellent

Paul Douglas

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff worked very hard to keep us all comfortable during this crazy week.
Stayed 7 nights in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 8 nights in Feb 2026

6/10 Okay

Claudia Christel, Hazelton

Stayed 4 nights in Feb 2026

6/10 Okay

lynn edna

Stayed 5 nights in Feb 2026

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent. Super clean. Food excellent
Stayed 6 nights in Feb 2026

4/10 Poor

Bianka, watertown

Traveled with family
Disliked: Amenities, property conditions & facilities
The rooms were very old and neglectedThe rooms were very old and neglected. It really is an old hotel and very small for all the rooms they have. The pool does not give you enough for everyone.
Stayed 5 nights in Feb 2026

6/10 Okay

Colin

Good, food was Goo
Stayed 7 nights in Feb 2026

4/10 Poor

Abbie

The spa double booked us in with another couple at the same time and we didn't get our appointment, when we asked to reschedule - they said no... no space. Then - the workers
Stayed 5 nights in Feb 2026

8/10 Good

Victor

Stayed 5 nights in Feb 2026

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities
Clean and good value. Staff is awesome!
Stayed 2 nights in Feb 2026

2/10 Terrible

Debra

Traveled with group
Liked: Cleanliness
There was a couple in a room btw my girlfriends and mine with one other room which had 2 ladies in our hallway section. 4 of the 10 nights were very disruptive . First time loud talking and loud shoving of furniture with bangs against the wall. 2nd time woman was screaming loudly and man hollering I called the front desk and they sent security who talked to the couple . We felt frightened including the two ladies . The third and fourth times included loud shoving of furniture . The 4 th time I was awakened at 11 pm I phoned the front desk and she said she would talk with them. Than at 3 am again I was awakened and she said she would talk to them. Nothing was done to this abusive man and battered woman. Talking did not change the behavior . If this man was abusive to their staff would it have been tolerated? It appears that nothing is done to an abuse and disruptive person at this resort . We will not be back.
Stayed 10 nights in Feb 2026

4/10 Poor

Anh

Liked: Cleanliness
Good location. Lots of disturbance from people staying in the room next to us. Internet kept disconnecting ( internet in some sections of the hotel worked better than the other). No elevator. Staffs were friendly. Housekeeping did a great job. Food was adequate.
Stayed 10 nights in Feb 2026

2/10 Terrible

Tina

Disliked: Amenities, property conditions & facilities
The hotel website states the rooms have coffee makers. Ours did not and when I asked they told me only superior rooms have coffee makers. The food at the buffet was mediocre to bad. You were made to wait in line for longer than necessary to be seated. Two of the times we were seated at a table near where the line forms. Our table butted up against a half wall and people sat on the wall while waiting for a table. Our table was only a few inches lower than the wall so you can only imagine what our view was. We did not make reservations in time to eat at the non-buffet restaurant because reservations are made the day you want to dine. Bookings start at 7 am and by 9 am they were full. I ate once at the snackbar. The burgers and hot dogs are precooked, sitting out. When you order they reheat them on the griddle. After being served I tasted some fries and they were cold. I noticed he had just dumped a hot batch of fries in the pan so I told him my fries were cold. He took my plate, dumped my cold fries into the pan of hot and cold fries and then put hot fries on my plate. Did I say that I had eaten some of the fries? How disgusting.
The table next to the wall is where we sat. The wall is where people sat while waiting for a table.
Stayed 3 nights in Feb 2026

10/10 Excellent

Brendan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The clean room, great staff, good food and drinks
Stayed 2 nights in Feb 2026

10/10 Excellent

Muskan

Stayed 4 nights in Feb 2026

8/10 Good

Lauren

Traveled with family and small children
Liked: Cleanliness, amenities
Selected this for a one night stay before we had another reservation in Punta de Mita. It was exactly what we had hoped for: good pool, friendly staff, easy to get to from the airport. It was right on the main road, short walk to the beach, but felt secluded and quiet. The beach was a 5 min walk or they have a shuttle that runs every 15 mins. Was not overcrowded. Mostly an older crowd so our kids 6 and 8 had stood out a bit, but loved the staff and pool and buffet. Room was small and dated, but for one night was totally adequate. Might have felt small if we had stayed 3+ days. Food was a good selection, curious to see how much the buffet would have varied for a longer stay. Checkout late/after 12 is $$$ to stick around the pool so we left on time (not ideal if you have a later flight). Loved how the hotel felt Mexican, and not generic "could be anywhere" hotel.
Stayed 1 night in Feb 2026

2/10 Terrible

Gregory

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was run down and old. The buffet food was elderly nursing home quality. Just a bunch of old people jocking for space around a crowded pool loading up plates of substandard cuisine.
Me leaving my dirty old room.
Stayed 3 nights in Feb 2026

10/10 Excellent

James Edward

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is definitely Mexican Charm. Our room was clean, plenty of hot water for showering, daily maid service and comfortable bed. The only down side in the room we had was you could hear some road noise now and again and the fan for the ac unit was a bit loud. The staff is absolutely wonderful and service was excellent. The food was not 5 Star, but you could find something at each meal to eat. We were able to find chairs by the pool each day and if you were having trouble finding one a staff member would help find one for you. We would definitely stay at this resort again.
Stayed 7 nights in Feb 2026

10/10 Excellent

Jessica

Stayed 6 nights in Dec 2025

8/10 Good

Felix

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, overall staff was good, enjoyed the heated pool. Food was basic.
Stayed 7 nights in Feb 2026

10/10 Excellent

KAREN ANN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. The staff is fantastic friendly tries to remember your name and gets to know you. We had a wonderful week stay
Stayed 7 nights in Feb 2026

8/10 Good

Marie Lynn Silva

Liked: Cleanliness, amenities, property conditions & facilities
Staff is spectacular… would be nice to have some things to… water exercise…
Stayed 16 nights in Jan 2026

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