6/10 Okay
Daniel
Traveled with partner
Jan 8, 2026
Liked: Cleanliness
Headline: 5 Star Potential - 3 Star Experience.
We booked 15 nights to celebrate Christmas, New Year and our ten year anniversary. Upon arrival we were greeted with 'Welcome Home' - that's where the feeling of really being welcome ended.
The room was lovely, although the master suite doesn't get sun loungers as they are shown.
Breakfast is chaotic. The staff rush around but don't seem to achieve much. There was an A La Carte menu, but you didn't know what was on it as there's no menu or QR code to view it. It was 5 days in that we realized Bacon was an option because we saw it on someone else's plate. Overall, nothing special and pretty repetitive.
Lunch and dinner was average at best. The rooftop restaurant is stunning to sit at but the food didn't live up to the environment.
In relation to the rooftop pool, you have to vacate it by 5.30. We complained about this and two security guards appeared to tell us we had to go. On New Years Eve we were all told that we had to leave the rooftop pool for a private event at 2pm. This was handled incredibly poorly.
The staff generally were OK and polite when you engaged with them, but they weren't proactive at all - nothing surprised or delighted us about the service.
It felt like we were in the way and we felt that the experience was cheap - revenue over our experience. Also, don't go to the communal bathrooms without a torch because the light timer goes off after a minute and you are plunged into darkness.
Daniel
Stayed 15 nights in Dec 2025
