Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

Outdoor pool
Creator video - submitted by Jet Set with Sarita
Private beach, white sand, beach umbrellas, beach towels
Exterior
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Pet friendly

Explore the area

View in a map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Place, Blu Riviera Maya
    ‪5 min drive‬
  • Place, Puerto Aventuras Marina
    ‪7 min drive‬
  • Place, Dolphin Discovery
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Deluxe Gold King Room

  • Sleeps 2
  • Free WiFi

Deluxe Diamond King Room

  • Sleeps 2
  • Free WiFi

Family Deluxe

  • Sleeps 5
  • Free WiFi

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Gold Deluxe King Room

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed (Diamond)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Double Room, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Room, 2 Double Beds (Gold)

7.8 out of 10
Good
(23 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Room, 1 King Bed (Heaven, Rock Royalty)

  • Garden view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 1 King Bed (Heaven, Gold)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • Garden view
  • 482 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 964 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Heaven, Rock, Platinum Rooftop)

  • Ocean view
  • 5166 sq ft
  • Sleeps 4
  • 3 Double Beds
  • Free WiFi

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

  • Ocean view
  • 2583 sq ft
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds
  • Free WiFi

Deluxe Room, 1 Bedroom, Terrace (Sky)

  • Partial ocean view
  • 964 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Family Room

  • Garden view
  • 964 sq ft
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

  • Partial ocean view
  • 1928 sq ft
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • Ocean view
  • 5166 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • Ocean view
  • 2583 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Room, 2 Double Beds

  • Garden view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Room, 2 Double Beds (Heaven)

  • Garden view
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

One Bedroom Deluxe Room with Sky Terrace

  • Sleeps 2
  • Free WiFi

Two Bedroom Deluxe Grand Room with Sky Terrace

  • Sleeps 5
  • Free WiFi

Deluxe Partial Ocean View Double Beds

  • Sleeps 3
  • Free WiFi

Deluxe Gold-Double Beds

  • Sleeps 3
  • Free WiFi

Room, 1 King Bed (Heaven, Rock Royalty)

  • Sleeps 2
  • Free WiFi

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Sleeps 2
  • Free WiFi

Deluxe Room, 1 King Bed (Heaven-Swim up)

  • Sleeps 2
  • Free WiFi

Double Room, Partial Ocean View (Rock Royalty)

  • Sleeps 3
  • Free WiFi

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

  • Sleeps 2
  • Free WiFi

Diamond King Room

  • Sleeps 2
  • Free WiFi

Heaven-Deluxe Gold King Room

  • Sleeps 2
  • Free WiFi

Deluxe Double Beds Hacienda

  • Sleeps 3
  • Free WiFi

Deluxe King Hacienda

  • Sleeps 3
  • Free WiFi

Deluxe Gold Double Beds Heaven

  • Sleeps 3
  • Free WiFi

Heaven - Rock Suite Platinum Rooftop

  • Sleeps 4
  • Free WiFi

Rock Star Suite Ocean Front Two Bedroom with Personal Assistant

  • Sleeps 6
  • Free WiFi

Heaven - Rock Suite Ocean Front Two Bedroom

  • Sleeps 4
  • Free WiFi

Rock Suite Ocean Front Rooftop Lounge Two Bedroom with Personal Assistant

  • Sleeps 6
  • Free WiFi

About the neighborhood

Puerto Aventuras

This 4.5-star property has a private beach, a full-service spa, and 24-hour room service.

What's nearby

  • Kantenah Lagoon - 8 min walk - 0.5 miles
  • Blu Riviera Maya - 5 min drive - 1.4 miles
  • Puerto Aventuras Golf Club - 6 min drive - 2.2 miles
  • Puerto Aventuras Marina - 7 min drive - 2.5 miles
  • Dolphin Discovery - 7 min drive - 2.7 miles

Restaurants

  • ‪Las Brisas - ‬11 min drive
  • ‪El Abuelo - ‬10 min drive
  • ‪Bloved Restaurant & Lounge - ‬11 min drive
  • ‪The Market - ‬4 min walk
  • ‪Bamboleo Snack & Grill - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a private beach, a full-service spa, and a nightclub.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Balconies, sitting areas, and coffee makers are also standard.
Recreational amenities at the property include a private beach, a waterslide, a sauna, and a fitness center. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (87,823 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Contactless check-in available

Express check-in available

Check-out

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets (fees apply)
  • Dogs and cats only
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A pet fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya

Hard Rock Hotel All Inclusive Riviera Maya

Hard Rock Hotel Maya

Hard Rock Hotel Maya Riviera

Hard Rock Hotel Riviera

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras

Hard Rock Riviera Maya

Hard Rock Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya All Inclusive Solidaridad

Hard Rock Hotel Riviera Maya Solidaridad

Hard Rock Riviera Maya Inclus

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Will I be able to park at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, valet and self parking are offered for free at the property. Wheelchair-accessible parking is also available for guests.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on May 31, 2026 start from $402, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, sports massages, reflexology, and hot springs.

Are there luxury amenities available at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, guests can indulge in luxuries such as 2 outdoor pools, a private beach, and beachside massages at this property.

No, there is no indoor pool at this property.

What do couples enjoy most about Hard Rock Hotel Riviera Maya - All Inclusive?

This waterfront property offers many amenities for couples such as a private beach and some guestrooms include a private pool and a private hot tub.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a hot tub?

No, but this property offers jetted bathtubs in all guestrooms.

Does Hard Rock Hotel Riviera Maya - All Inclusive have connecting rooms available?

Yes, this property has connecting rooms you can book for your group event or vacation.

Can I book a room with a balcony at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, every guestroom at Hard Rock Hotel Riviera Maya - All Inclusive comes with a balcony and some offer ocean and garden views.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 482 out of 1000 reviews
Rating 8 - Good. 218 out of 1000 reviews
Rating 6 - Okay. 131 out of 1000 reviews
Rating 4 - Poor. 84 out of 1000 reviews
Rating 2 - Terrible. 85 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kimberly

Stayed 5 nights in Feb 2026

8/10 Good

Shanthi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. They didn’t clean the room one day. Staff were courteous and helpful
Stayed 7 nights in Feb 2026

10/10 Excellent

Romi

Stayed 9 nights in Jan 2026

10/10 Excellent

Karla

Stayed 5 nights in Dec 2025

6/10 Okay

Rubi Lizbeth

Traveled with family and small children, Traveled with group
The room was in okay condition. I didn’t have a blow dryer and the iron I had to iron my clothes was in poor condition. When I called guest services they took 4 hours to bring to me after calling multiple times.
Stayed 3 nights in Dec 2025

2/10 Terrible

Igor

Stayed 5 nights in Dec 2025

10/10 Excellent

Kara

Stayed 4 nights in Dec 2025

6/10 Okay

Adrienne

Traveled with family
The grounds and staff were great. The overall resort needs a major renovation. Cracked walls, peeling paint, issues with in room amenities not working (coffee maker & safe). Bed was comfortable but made loud noise when getting up. If you don't have young children go to a different resort. The walls are so thin we could hear the baby crying next door and kids running and slamming doors at all hours of the early mornings. Definitely not a place for families with older teens or no children.
Stayed 1 night in Jan 2026

8/10 Good

Bethany Mc Kenzie

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The staff were all lovely, facilities and rooms clean. Food was good. Some areas, room included need refresh and updating, but i understand they are slowly renovating. Overall a great experience.
Stayed 5 nights in Jan 2026

10/10 Excellent

Andrea M

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is clean but needs a renovation, the rooms specifically bathroom looks old and to used.
Stayed 2 nights in Jan 2026

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, hotel was very nice and clean.
Stayed 5 nights in Dec 2025

6/10 Okay

Olga

Traveled with family
Liked: Cleanliness, staff & service
The resort was beautiful! The best part were the staff, very friendly and accommodating. The room could use improvement. The door leading to the bathroom and shower was broken and we couldn’t open or close it, after staff fixed it, it only partially closed. The door to the toilet did not close fully either, leading to zero privacy if anyone needed to use the sink. Another issue was the wait time for restaurants, you could not make reservations, and there was usually 1-2 hrs wait time, so it was almost impossible to see any of the shows if you wanted to eat at the restaurant because shows started around 8pm and restaurants opened around 5:30, if you did not come right at opening, you will most likely miss the show. The other issue was access to the loungers at the pool and ocean, all were reserved by 9:30, we tried coming at 8:30 and could not find any, we had to lounge on the sand. About half the loungers were ‘reserved’ but always empty. I thought it was not fair especially since staff did not do anything about it. The ocean was very nice and calm, you can reserve snorkeling mask and watch the fish. Overall beautiful resort and amazing staff.
Stayed 7 nights in Dec 2025

10/10 Excellent

John

Stayed 1 night in Jan 2026

6/10 Okay

Kristie, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has so many things for kids to do: waterpark, trampolines, pools, activities, etc. We had a great time. The staff is friendly and helpful. However, we booked two rooms together and we were not together. Then the plumbing in our room was very loud. They moved our room after day 3 and gave us 2 massages for lack of sleep. Our next room had loud AC, I think the fan was broken. Wonderful vacation, teens had a blast, but rooms need some work.
Stayed 6 nights in Dec 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Dec 2025

2/10 Terrible

Julio

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
Stayed 1 night in Dec 2025

10/10 Excellent

Beatrice

Traveled with partner
Liked: Cleanliness
This property is the best for me so far from the rooms to the pool and the activities and the food as well. I will definitely come back
Stayed 3 nights in Dec 2025

10/10 Excellent

Gurpreet, Chestermere

Stayed 7 nights in Dec 2025

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were the best! Thank you to Max at the pool bar and Brian and Carlos were amazing! Thank you for the great trip!
Stayed 7 nights in Dec 2025

6/10 Okay

sari

Traveled with family
Disliked: Amenities
The property was nice, however we had lots of problems with our room. some were fixed some were not. I felt like all they wanted from me was to become a member and if I didn't they did not care to help or take care of your needs. Unless you are a member you get non of the extra amenities like chairs by the pool or reservations for restaurants at the hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

XueBin

Traveled with family
Liked: Cleanliness, staff & service, amenities
The service is excellent!
Stayed 6 nights in Dec 2025

4/10 Poor

Leslie

Stayed 4 nights in Dec 2025

8/10 Good

Payton

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the food. With the exception of the steak restaurant, the food was really disappointing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Khaled

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the best food , I’ve been to Mexico few times and I always have hard time with the food , but this resort got the best food ever , best staff , best service , I would definitely come back and recommend
Stayed 5 nights in Dec 2025