Hard Rock Hotel Riviera Maya - All Inclusive

Luxury property on the beach, with 2 outdoor pools

VIP Access

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Where to?

Dates

August 2025

September 2025

Enjoy ocean views from the infinity pool and spacious balconies.

Guests can enjoy ocean views from this deck, featuring a bench and access to the surrounding area.

Celebrating life's moments with a romantic ocean view.

Relax by the central pool or one of the satellite pools, or unwind on the beach with ocean views.

Overlooking the turquoise sea, this resort offers a picturesque view and a range of amenities, including a beach area and a central pool surrounded by lush greenery.

Overview
Rooms
Location
Policies

Popular amenities

Pet friendly
Bar
Hot Tub
All inclusive

Explore the area

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

Blu Riviera Maya
‪4 min drive‬
Puerto Aventuras Marina
‪5 min drive‬
Dolphin Discovery
‪5 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

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Room options

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

5166 sq ft
Ocean view
Sleeps 6
3 Double Beds

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

2583 sq ft
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed (Heaven)

Exceptional

Sleeps 2
1 King Bed

Separate tub and shower, jetted tub, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

Sleeps 3
2 Double Beds

Gold Deluxe King Room

Excellent

482 sq ft
Sleeps 3
1 King Bed

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty)

482 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Diamond)

482 sq ft
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed

Exceptional

Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

482 sq ft
Sleeps 2
1 King Bed

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty)

482 sq ft
Partial ocean view
Sleeps 4
2 Double Beds

Royal Room, 1 King Bed (Heaven, Rock Royalty)

482 sq ft
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds, Partial Ocean View

Wonderful

482 sq ft
Partial ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds (Gold)

Very good

482 sq ft
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Exceptional

482 sq ft
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds (Heaven, Gold)

482 sq ft
Sleeps 3
2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold)

Exceptional

482 sq ft
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Heaven, Diamond)

482 sq ft
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Heaven - Swim Up)

Exceptional

484 sq ft
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

482 sq ft
Sleeps 2
1 King Bed

Suite, Oceanfront (Heaven, Rock Suite)

2583 sq ft
Ocean view
Sleeps 4
3 Double Beds

Suite (Heaven, Rock Suite Platinum)

5166 sq ft
Ocean view
Sleeps 4
3 Double Beds

Deluxe Room (Heaven, Sky Terrace)

964 sq ft
Sleeps 2
1 King Bed

Deluxe Room (Grand Sky Terrace)

1928 sq ft
Partial ocean view
Sleeps 6
3 Double Beds

Deluxe Room (Sky Terrace)

964 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Deluxe Family Room

964 sq ft
Sleeps 6
3 Double Beds

About the neighborhood

Puerto Aventuras

Located 2.1 mi (3.3 km) from Puerto Aventuras Marina, Hard Rock Hotel Riviera Maya - All Inclusive is within a 10-minute drive of other popular attractions like Ecopark Kantun Chi. This 1264-room, 4.5-star property has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

Blu Riviera Maya - 4 min drive - 1.1 miles
Puerto Aventuras Golf Club - 4 min drive - 1.3 miles
Puerto Aventuras Marina - 5 min drive - 1.6 miles
Dolphin Discovery - 5 min drive - 1.4 miles
Chac Mol Cenote - 15 min drive - 3.5 miles

Getting around

Tulum Intl. Airport (TQO) - 82 min drive

Restaurants

‪Wai - ‬12 min walk
‪The Market - ‬4 min walk
‪Tequilla Bar - ‬11 min drive
‪Ciao - ‬5 min walk
‪Bloved Restaurant & Lounge - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Luxury property on the beach, with 2 outdoor pools

Hard Rock Hotel Riviera Maya - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 68 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.

Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Balconies, sitting areas, and coffee makers are also standard.

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Similar properties

Relax by the calm sea with sun loungers and thatched umbrellas offering a tranquil view.

On private beach
Pool
Breakfast included
All inclusive

$266 nightly

Aug 29 - Aug 30

Total includes taxes and fees

Enjoy stunning ocean views from this beachfront resort, featuring a well-maintained sandy beach and comfortable lounge chairs.

On private beach
Pool
Hot Tub
Breakfast included

$436 nightly

Aug 24 - Aug 25

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

2 coffee shops/cafes
7 bars/lounges
9 restaurants
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Frida
Pizzeto
The Market
Zen

Things to do

18-hole adjacent golf course
2 outdoor pools
2 outdoor tennis courts
Basketball
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Golf carts
Golf clubhouse
Golf clubs/equipment
Gym
Hot tub
Kayaking
Mini golf
Nightclub
Pro golf lessons
Sauna
Shopping
Steam room
TV in common areas
Volleyball
Waterslide

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free rollaway/extra bed
Grocery/convenience store
Mini golf
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business center
Computer station
Conference center (87,823 square feet of space)
Meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Terrace

Full-service spa

50 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in stairways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

3 floors
9 buildings
Banquet hall
Built in 2013
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Free rollaway/extra bed
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

Flat-screen TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water

Access via exterior corridors
Air conditioning
Connecting rooms available
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 150 per pet, per stay
Dogs and cats only
2 total (40 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 68 per person (roundtrip)
Pet fee: USD 150 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a smoke detector.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya

Hard Rock Hotel All Inclusive Riviera Maya

Hard Rock Hotel Maya

Hard Rock Hotel Maya Riviera

Hard Rock Hotel Riviera

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras

Hard Rock Riviera Maya

Hard Rock Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya All Inclusive Solidaridad

Hard Rock Hotel Riviera Maya Solidaridad

Hard Rock Riviera Maya Inclus

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Will I find all-inclusive rates at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and tennis.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on Aug 24, 2025 start from $417.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What can I see within easy reach of Hard Rock Hotel Riviera Maya - All Inclusive?

This property is located in Puerto Aventuras, close to Puerto Aventuras Marina, Xpu-ha Beach, and Puerto Aventuras Golf Club. You'll also find Oasis Beach and Ecopark Kantun Chi within a short drive.

Will I be able to park at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Hard Rock Hotel Riviera Maya - All Inclusive?

Rock Spa® is the property's spa and services include sports massages, deep-tissue massages, aromatherapy, and reflexology.

Does Hard Rock Hotel Riviera Maya - All Inclusive include a casino on the premises?

No, Hard Rock Hotel Riviera Maya - All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Hard Rock Hotel Riviera Maya - All Inclusive?

This waterfront all-inclusive property offers many amenities for couples such as a private beach and 2 outdoor pools with some guestrooms featuring private pools.

Are there hot tubs at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a restaurant that serves breakfast?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive has 9 restaurants, and serves breakfast for a surcharge.

Does Hard Rock Hotel Riviera Maya - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Riviera Maya - All Inclusive for a fee of USD 150 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hard Rock Hotel Riviera Maya - All Inclusive?

The closest major airport to Hard Rock Hotel Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 23.6 mi away (277 minutes by car).

Are there rooms with balconies that I can book at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, every guestroom at Hard Rock Hotel Riviera Maya - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Hard Rock Hotel Riviera Maya - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hard Rock Hotel Riviera Maya - All Inclusive.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Grecia

Jul 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place to take the kids has lots of activities and this food is wonderful, it also has a good romantic feeling for the adults on the adults only section

Stayed 2 nights in Jul 2025

2/10 Terrible

Natalia

Traveled with family and small children, Traveled with family

Jul 2, 2025

Disliked: Cleanliness, amenities

Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.

Stayed 7 nights in Jun 2025

8/10 Good

Gustavo

Traveled with family

Apr 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the quality of the food. I did not like the speed of the roomservice

Stayed 4 nights in Apr 2025

10/10 Excellent

Veronica

Apr 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was excellent food place and staff highly recommend I love this place will definitely come back

Stayed 4 nights in Apr 2025

10/10 Excellent

Mark S

Traveled with partner

Apr 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Apr 2025

10/10 Excellent

Gabriela

Traveled with family and small children, Traveled with family

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.

Stayed 4 nights in Apr 2025

4/10 Poor

Mikel

Apr 22, 2025

Stayed 4 nights in Apr 2025

6/10 Okay

Alison Anne

Apr 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

6/10 Okay

Ralph

Traveled with family

Apr 20, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 4 nights in Apr 2025

6/10 Okay

Scott

Apr 15, 2025

Stayed 4 nights in Apr 2025

4/10 Poor

William

Traveled with family

Apr 14, 2025

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.

Stayed 10 nights in Apr 2025

10/10 Excellent

Erika, Belle Plaine

Apr 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Anushree

Apr 11, 2025

Stayed 4 nights in Dec 2024

8/10 Good

Ashley

Traveled with family

Apr 7, 2025

Liked: Staff & service, amenities, property conditions & facilities

Amazing hospitality. Everyone was so nice. There was much to do for everyone and grounds were beautiful. I got food poisoning on the second to last day, and that was horrible. But the rest was far above average.

Stayed 7 nights in Mar 2025

10/10 Excellent

Benan Issa

Traveled with family and small children

Apr 6, 2025

Liked: Cleanliness, amenities

Excellent

Stayed 5 nights in Apr 2025

8/10 Good

AMRIT PAL SINGH

Apr 6, 2025

Stayed 4 nights in Apr 2025

10/10 Excellent

Jody

Traveled with group, Traveled with family

Apr 6, 2025

Liked: Cleanliness, staff & service, amenities

We were at Hard Rock with 2 families, 8 people total. 4 adults, 4 kids ranging from 7-13 and we all had a blast. We were there the end of January and it was a real sweet spot that it wasn’t busy, we never had to wait more than 30 mins for dinner any night for all 8 of us, we would get chairs either at the pool or the beach each morning and there were plenty around 8am. It was a lot of fun for all of us, I thought it was very family friendly for all ages. We will be back again.

Stayed 7 nights in Jan 2025

10/10 Excellent

Lily Heather

Traveled with group

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was great!

Stayed 6 nights in Mar 2025

8/10 Good

Yuneisi

Mar 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Mejorar el servicio

Stayed 4 nights in Mar 2025

10/10 Excellent

Lida

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

10/10 Excellent

melissa

Mar 25, 2025

Stayed 6 nights in Feb 2025

10/10 Excellent

Jonathan

Traveled with group

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's an amazing resort full of activities and entertainment, there are sports, music, water parks, trampolines, a nightclub, pool (waterpolo as well), and everything a first level resort should have and more. Service is excelente always with an amazing attitude and disposition, probably the best thing about the hotel and that Is a lot yo say. Finally hats off to the cooks, food is straight up gourmet, with variety and quality. Hard Rock riviera maya Is an experiences every resort lover should live.

Stayed 2 nights in Mar 2025

2/10 Terrible

Payal

Mar 16, 2025

Stayed 4 nights in Mar 2025

8/10 Good

Charla

Mar 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star

Stayed 7 nights in Feb 2025