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Gran Hotel de Puebla by HNF

4.0 star property
Luxury hotel with 2 restaurants and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Gran Hotel de Puebla by HNF

Experience the hotel's contemporary design, featuring a covered outdoor seating area and a symmetrical facade with multiple windows.
Relax in a comfortable seating area with a sofa and ottomans, featuring a flat-screen TV and vibrant artwork.
Two iconic towers with clock and dome features stand proudly against the night sky.
Relax by the pool with lounge chairs and dining areas.
Contemporary hotel room with a neatly made bed, a small table, and a blue chair.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Laundry
  • Gym
  • Housekeeping

Explore the area

Map
Blvd Hermanos Serdan, 794, El Riego Norte, Puebla, PUE, 72020
  • Angelopolis Commercial Center
    ‪9 min drive‬
  • Zócalo de Puebla
    ‪10 min drive‬
  • Puebla Cathedral
    ‪10 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪27 min drive‬

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Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Queen Beds, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Single Room, 1 King Bed with Sofa bed, Non Smoking

Junior Single Room, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, down comforters, in-room safe

Junior Single Room, 1 King Bed with Sofa bed, Non Smoking

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Puebla

Located 1.2 mi (1.9 km) from FINSA, Gran Hotel de Puebla by HNF is within a 10-minute drive of other popular attractions like Cuauhtemoc Stadium. This 4-star hotel welcomes guests with 154 rooms and conveniences like a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Cuauhtemoc Stadium - 6 min drive - 5.1 miles
  • Centro Expositor - 9 min drive - 5.1 miles
  • Angelopolis Commercial Center - 9 min drive - 4.7 miles
  • Zócalo de Puebla - 10 min drive - 4.4 miles
  • Puebla Cathedral - 10 min drive - 4.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 14 min drive
  • Puebla Intl. Airport (PBC) - 25 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Toks - ‬3 min walk
  • ‪Pozoleria - ‬12 min walk
  • ‪Pollo Feliz - ‬10 min walk
  • ‪Marriot Real Puebla - ‬4 min walk

About this property

Gran Hotel de Puebla by HNF

Luxury hotel with 2 restaurants and a 24-hour fitness center
At Gran Hotel de Puebla by HNF, guests have access to a 24-hour gym, free WiFi in public areas, and a conference center. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Other amenities at this luxury hotel include a business center, a terrace, and laundry facilities.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities. Change of towels is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • La Prieta
  • Lobby Bar
  • Tierra Azteca

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (6,458 square feet of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Grab bar near toilet (23 inches high)
  • Raised toilet seat (20 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free, per registered adult, when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number IHN120620UZ3

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Puebla Hotel

Frequently asked questions

Is a free cancellation option available at Gran Hotel de Puebla by HNF?

Gran Hotel de Puebla by HNF provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Gran Hotel de Puebla by HNF?

As of Jul 16, 2025, prices found for a 1-night stay for 2 adults at Gran Hotel de Puebla by HNF on Aug 16, 2025 start from $89.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Gran Hotel de Puebla by HNF?

This hotel is located in Puebla within a short 2-minute walk of Parque del Paseo de Los Gigantes. You'll also find Zócalo de Puebla and Puebla Cathedral within a short drive.

Will I be able to park at Gran Hotel de Puebla by HNF?

Yes, covered self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Gran Hotel de Puebla by HNF include a casino on the premises?

No, Gran Hotel de Puebla by HNF doesn't have a casino.

Is there an indoor pool at Gran Hotel de Puebla by HNF?

No, there is no indoor pool at this hotel. Guests have pool access between 8:00 AM and 8:00 PM.

Is Gran Hotel de Puebla by HNF good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and free Internet access as well as a bar.

Are there hot tubs at Gran Hotel de Puebla by HNF?

No, there isn't a spa tub at this hotel.

Does Gran Hotel de Puebla by HNF have a restaurant that serves breakfast?

Yes, Gran Hotel de Puebla by HNF has 2 restaurants, and serves breakfast for a surcharge.

Does Gran Hotel de Puebla by HNF allow pets to stay for free?

No, pets and service animals aren't allowed at Gran Hotel de Puebla by HNF.

Are there connecting rooms at Gran Hotel de Puebla by HNF?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Gran Hotel de Puebla by HNF?

The closest major airport to Gran Hotel de Puebla by HNF is Puebla Intl. Airport (PBC), which is 16.3 mi away (25 minutes by car).

Are there rooms with balconies that I can book at Gran Hotel de Puebla by HNF?

No, you won't find guestrooms with balconies at Gran Hotel de Puebla by HNF.

Does Gran Hotel de Puebla by HNF have a wedding venue on site?

There are wedding services available at Gran Hotel de Puebla by HNF if that's in your vacation plans.

Gran Hotel de Puebla by HNF Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 341 out of 440 reviews
Rating 8 - Good. 68 out of 440 reviews
Rating 6 - Okay. 14 out of 440 reviews
Rating 4 - Poor. 7 out of 440 reviews
Rating 2 - Terrible. 10 out of 440 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ana C gaxiola

Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and clean and comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

Dannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Pramod

Business traveler
Disliked: Staff & service
don’t understand little bit of english .No black tea available in restaurants
Stayed 1 night in Jan 2025

10/10 Excellent

Moises

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Moises

Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Stayed 1 night in Sep 2024

10/10 Excellent

Adje

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jun 2024

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Todo esta excelente pero uno busca relajarse y el jacuzzy nunca tuvo agua, lo prendieron y salia agua fria fatal experiencia
Stayed 2 nights in Feb 2024

10/10 Excellent

HECTOR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nc
Stayed 4 nights in Nov 2023

10/10 Excellent

Sourav

Stayed 2 nights in Nov 2023

10/10 Excellent

Jerry C., Bedford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well kept Hotel. All the personnel are very attentive, polite and fully represents excellent service attitude. Great place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and frendly people
Stayed 3 nights in Aug 2023

10/10 Excellent

Emilio, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y el personal muy amable
Stayed 5 nights in May 2023

2/10 Terrible

Destiny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

Irina

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel, bad service.

We love the stay! Beds are great, linens are great, pillows are great. Lots of programs in English on TV. We did like our stay, but few things need to be mentioned for improvement. The service not that great. We called ahead and asked if we check in earlier. They said yes at 1 pm you can check in. We came at 1:30, they said our room is not ready and we need to wait. I asked how long, she told me to just wait). 10 min later we got into the toom. The room had only one robe and shoes. Towels are old and grey in color. The coffee pods provided both decaf. The shower gel wasn't refilled. In the morning at 8 am we left and I asked to clean our room as soon as possible, because we are going to be back at 10. They said yes and called to ask the maid. We came at 10:25, walked into uncleaned room and the maid came in the door with us, asking if we want our room cleaned? Every time we ask something they smile and cheerfully said Yes, Don't worry! But not even once they did what they said they are going to do. Area around hotel horribly smells like sewer on the balconies, patios, outside.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy and quick. The room was clean. The robe and slippers were a pleasure to have and I ordered dinner from the restaurant and the food and dessert were delicious. I would definitely stay again when in Puebla.
Stayed 1 night in Mar 2023

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay in puebla

I been here before and know what to expect. They once again excelled in everything.
Stayed 1 night in Feb 2023

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must in puebla

Best place to stay in puebla great service. Clean updated hotel. Good food
Stayed 1 night in Feb 2023

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel con todas las comodidades y servicios. Me encantó

10/10 Excellent

Estela

Stayed 3 nights in Nov 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, clean new hotel, great beds. Only downside was the hot tub was not hot, just a jacuzzi in the cool pool water.
Stayed 1 night in Nov 2022

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel with excellent amenities

All of the employees of the Hottson hotel in Puebla are exceptional. Especially Evelyn at the reception. She is efficient, friendly and welcoming. A true expert in her field. Thank you for a great stay.
Stayed 2 nights in Nov 2022

10/10 Excellent

Carlos

Stayed 1 night in Jul 2022

10/10 Excellent

Hector

Stayed 1 night in Jul 2022

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