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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property

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Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • All inclusive
  • Parking included
  • Restaurant

Explore the area

View in a map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, Quinta Avenida
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 419 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 667 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 667 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • 322 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Pool View Superior

Pool View Superior | Free minibar, in-room safe, desk, laptop workspace

Pool View Superior

7.0 out of 10
Good
(19 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed
  • Free WiFi

View all photos for Pool View Penthouse

Pool View Penthouse | Free minibar, in-room safe, desk, laptop workspace

Pool View Penthouse

  • Ocean view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace

Pool View 1 Bedroom Suite

7.6 out of 10
Good
(13 reviews)
  • Ocean view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Eco Family Superior

Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

8.2 out of 10
Very good
(158 reviews)
  • Garden view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Eco Family Suite

Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

7.8 out of 10
Good
(14 reviews)
  • Garden view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

8.6 out of 10
Excellent
(13 reviews)
  • Garden view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

7.2 out of 10
Good
(35 reviews)
  • Garden view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

8.4 out of 10
Very good
(11 reviews)
  • Garden view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 441 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • Garden view
  • 688 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • Garden view
  • 688 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 688 sq ft
  • Sleeps 3

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 688 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 688 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • Garden view
  • 688 sq ft
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • Garden view
  • 688 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • Garden view
  • 688 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • Garden view
  • 688 sq ft
  • Sleeps 5
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Corasol within a mile (2 km) of Gran Coyote Golf, Sandos Caracol Nature Resort & Water Park All Inclusive is within a few miles (5 km) of other popular sights such as Quinta Avenida. This 956-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a free water park.

What's nearby

  • Playa Xcalacoco - 14 min walk - 0.8 miles
  • Gran Coyote Golf - 6 min drive - 2.0 miles
  • Quinta Avenida - 12 min drive - 3.5 miles
  • Maroma Beach - 22 min drive - 10.3 miles
  • Xcaret Eco Theme Park - 26 min drive - 10.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪El Templo - ‬3 min walk
  • ‪Las Máscaras - ‬4 min walk
  • ‪Bar L'Elefant - ‬1 min walk
  • ‪Snack El nido - ‬2 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Sandos Caracol Nature Resort & Water Park All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and 5 hot tubs.
Plasma TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities.
An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Renovations and closures

The following facilities or services will be unavailable from May 11 2026 to June 11 2026 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.
Property Registration Number 008-007-006283/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Are there all-inclusive rates at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive resort and rates come with all meals. Activities include scuba lessons, kayaking, and sailing.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of May 19, 2026, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on May 27, 2026 start from $249, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Sandos Caracol Nature Resort & Water Park All Inclusive?

This property is situated in Corasol within a short 12-minute walk of Playa Xcalacoco and also 9 minutes on foot from Chun-Zumbul (diving site). You'll also find Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course within a short drive.

Will I be able to park at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, self parking is offered for free at the property.

Is a spa located at Sandos Caracol Nature Resort & Water Park All Inclusive?

Spa Sandos is the property's spa and services include deep-tissue massages, hot stone massages, couples treatments, and hydrotherapy.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a casino?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a casino.

Will I find an indoor pool at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and 5 hot tubs.

What will couples enjoy most about a stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

This beachfront property offers many amenities for couples such as 7 restaurants and some guestrooms include a private plunge pool and a private indoor hot tub.

Are there hot tubs at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, but guests can enjoy a steam room at this property.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a restaurant with a breakfast menu?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a restaurant that serves breakfast. Please note that the dining venue will be closed between May 11 2026 and June 11 2026 (subject to change).

Will Sandos Caracol Nature Resort & Water Park All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sandos Caracol Nature Resort & Water Park All Inclusive.

Are there connecting rooms at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, there aren't connecting guestrooms at this property.

How close is the airport from Sandos Caracol Nature Resort & Water Park All Inclusive?

The closest major airport to Sandos Caracol Nature Resort & Water Park All Inclusive is Cozumel Intl. Airport (CZM), which is 24.8 mi away (283 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 28.2 mi away.

Can I book a room with a balcony at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, every guestroom at Sandos Caracol Nature Resort & Water Park All Inclusive comes with a balcony and some offer ocean and garden views.

Does Sandos Caracol Nature Resort & Water Park All Inclusive host weddings?

There are wedding services available at Sandos Caracol Nature Resort & Water Park All Inclusive if that's in your vacation plans.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 461 out of 1442 reviews
Rating 8 - Good. 363 out of 1442 reviews
Rating 6 - Okay. 257 out of 1442 reviews
Rating 4 - Poor. 160 out of 1442 reviews
Rating 2 - Terrible. 201 out of 1442 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Farid

Stayed 7 nights in Feb 2026

10/10 Excellent

Shawn Albert

Stayed 6 nights in Feb 2026

8/10 Good

Jonathan

Liked: Cleanliness
Samantha, the Expedia concierge lady, was more than helpful. She assisted with all our needs, including towels, ala carte bookings and everything between. She was always cheerful and ready to help. The staff in general was very good, although the room steward didn’t keep our room amenities full(coffee, fruit or facial tissue).
Stayed 7 nights in Feb 2026

10/10 Excellent

JEFF

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good food, friendly staff, great connection to nature. Any haters on hear saying otherwise have unreasonable standards or an axe to grind for some reason. Waterpark was fun for the kids, evening shows were good. Definitely reccomend the cutural fire ceremony. We booked theough expedia so used the concierge service to book a la cart meals, which we heard fill up fast if using the resorts "app" (actually a web portal) I would visit again but probably for l9nger than our 1 week stay.
Stayed 8 nights in Feb 2026

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved this resort! We had our own concierge with booking through Expedia that set up our dinner reservations and that was well worth it! She was amazing!! We loved the wildlife!! We were there during the abnormally cold weather however still had an awesome time!!
Stayed 5 nights in Feb 2026

10/10 Excellent

Erica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms! Beautiful grounds and beach! Staff very friendly and helpful! Great food and entertainment.
Stayed 9 nights in Jan 2026

2/10 Terrible

Julie

Traveled with group, Traveled with family
Disliked: Amenities
Everything was not great, 60 minutes to check in, couldn't get in for a reservation for dinner except for 10pm at night. You had to stand in line at every bar to get a drink. Will not return and others shouldn't either
Stayed 7 nights in Feb 2026

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything are excellent except the rooms are ok not perfect
Stayed 3 nights in Feb 2026

10/10 Excellent

Tara

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the resort and our concierges, Judy and Samantha were the absolute best. As soon as we arrived, they got us booked in for all the a la carte restaurants which were incredible! The resort is clean and well maintained. The rooms are very comfortable with a giant jug of filtered water. The beds are comfortable. The food at the buffets had enough variety to satisfy a family of 8 with picky kids. The nightly entertainment was insane! So good! Drinks at the various bars were great, and the waitressed will even come around to the beach to bring you drinks as well. We were well taken care of and would absolutely recommend this resort.
Stayed 7 nights in Jan 2026

8/10 Good

Elizabeth

Liked: Cleanliness
Friendly staff. Hotel is a little dated.
Stayed 6 nights in Jan 2026

8/10 Good

Jhony

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in took about an hour. Room was clean. Our room didn’t have hot water the first day until we called maintenance and taught us the “trick” to get hot water running. Food and activities were good. No room service unless you were royal elite. No liquor in room just beer, soda and water. Overall great resort. We had a concierge that reserved restaurants and those were great. Beach and pools were nice.
Stayed 4 nights in Feb 2026

10/10 Excellent

Felicita

Liked: Cleanliness, amenities, property conditions & facilities
Really nice
Stayed 3 nights in Jan 2026

2/10 Terrible

Jamie

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was there with a party of 9, and 6 of us got food poisoning while we were there. It ruined our trip.
Stayed 7 nights in Jan 2026

10/10 Excellent

John

Stayed 9 nights in Jan 2026

4/10 Poor

Andrea

Resort was overall good, but majority of our group got VERY sick, likely from contaminated water.
Stayed 8 nights in Jan 2026

8/10 Good

Ryan

Stayed 7 nights in Jan 2026

10/10 Excellent

Joanne Louise

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
everything about the trip was amazing. The room, the services. The resort exceeded my expectations, so much to do. All the staff there were kind and caring. Will definitely come back.
Stayed 5 nights in Jan 2026

10/10 Excellent

Yulanda

Liked: Cleanliness, property conditions & facilities
Samantha and Judy helped us everytime they saw us out and about and anytime we texted them about wanting a reservation. Super friendly and nice loved it.
Stayed 3 nights in Jan 2026

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Samantha, the Expedia representative, was so amazing. She literally saved our vacation. The ceiling in our bathroom fell in, almost hitting my daughter, and Samantha stepped in and got our rooms changed. She also booked our restaurants for us. Absolutely amazing service!
Stayed 7 nights in Jan 2026

10/10 Excellent

Brianne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, rooms were modern, and this is the first resort we ahve went where we had "Butlers" from Expedia. Samantha and Laura/Judy were GREAT! They were such a helpful resource to get dinners booked and help navigate any minor inconvenience we had! We will definetly be going back to this resort! So much for the kids to do!
Stayed 10 nights in Jan 2026

4/10 Poor

Simranpreet

Stayed 7 nights in Nov 2025

10/10 Excellent

Alana

Stayed 6 nights in Jan 2026

10/10 Excellent

Alexandra

Stayed 3 nights in Jan 2026

8/10 Good

Terence

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Lots to do on the resort.
Stayed 7 nights in Jan 2026

6/10 Okay

Hayden

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
The resort is great for families with the available activities and sheer size of the place. Plenty of restaurant options. That being said, it is very competetive to get the reservations. Expedia personnel are quite helpful in confirming your bookings, but you have to fine your Expedia representative on the resort and communicate via WhatsApp. It’s a major help. The noise transfer in the rooms was a bit of an issue. You can hear neighbouring rooms quite clearly and the maid service in the morning was very loud. We didn’t sleep in once unfortunately. The rooms themselves are cozy. Don’t expect comfortable showering experiences unless you are ok with cold water. The hot water never makes an appearance. Warm water during odd times in the day. The size and amount of people on the resort makes it impossible to enjoy a warm shower. The check in and check out lines are an absolute disaster. There is a guide for the desk, but hoards of people just stand in front of the desk and then there’s two lines when there should only be one. Employees did not enforce any kind of structure at all. I spoke to some people that spent 3 hours simply trying to check in for their vacation. They need to get the lines in order because that was a poor START and FINISH of the vacation.
Stayed 6 nights in Jan 2026

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