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Residence Inn by Marriott Playa del Carmen

3.5 star property

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Photo gallery for Residence Inn by Marriott Playa del Carmen

Rooftop terrace
Property video
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Studio, 2 Queen Beds, Garden View (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717
  • Place, Centro Maya Shopping Center
    ‪13 min walk‬
  • Place, Playacar Beach
    ‪3 min drive‬
  • Place, Playacar Golf Club
    ‪5 min drive‬

Room options

View all photos for Studio, 1 King Bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 442 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Studio, 2 Queen Beds

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds

9.6 out of 10
Exceptional
(66 reviews)
  • 542 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

8.6 out of 10
Excellent
(20 reviews)
  • Golf view
  • 445 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Garden View (Balcony)

9.4 out of 10
Exceptional
(28 reviews)
  • Golf view
  • 545 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Golf View (Balcony)

Suite, 2 Bedrooms, Golf View (Balcony) | Living area | 55-inch flat-screen TV with cable channels, TV

Suite, 2 Bedrooms, Golf View (Balcony)

9.2 out of 10
Wonderful
(19 reviews)
  • Golf view
  • 712 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Centro Maya Shopping Center, Residence Inn by Marriott Playa del Carmen is within a mile (2 km) of other popular sights such as Playacar Golf Club. This 149-room, 3.5-star hotel welcomes guests with free breakfast, an outdoor pool, and a 24-hour gym.

What's nearby

  • Centro Maya Shopping Center - 13 min walk - 0.7 miles
  • Playacar Beach - 3 min drive - 1.1 miles
  • Mayan Ruins of Playacar - 5 min drive - 2.4 miles
  • Playacar Golf Club - 5 min drive - 2.0 miles
  • Xcaret Eco Theme Park - 9 min drive - 4.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪rosa roja - ‬6 min drive
  • ‪pepe’s food tequila - ‬6 min drive
  • ‪Fogo de Janero - ‬4 min drive
  • ‪El Gaucho Steakhouse - ‬6 min drive
  • ‪Starbucks - ‬8 min walk

About this property

Residence Inn by Marriott Playa del Carmen

Guests of Residence Inn by Marriott Playa del Carmen have access to an outdoor pool, a 24-hour gym, and a rooftop terrace. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this golf hotel include free WiFi in public areas, meeting rooms, and a conference center.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchens, dining areas, and sitting areas. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Similar properties

Exterior
Wyndham Garden Playa del Carmen
Playacar
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.0 out of 10, Very Good, 1,004 reviews
$62 nightly
The price is $78
May 25 - May 26
Total with taxes and fees
Wyndham Garden Playa del Carmen

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf clubhouse
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (24 inches high)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20.00 per pet, per night, plus a deposit of USD 50 per stay
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Administrative fee: USD 50

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen

Frequently asked questions

Are free cancellation options available at Residence Inn by Marriott Playa del Carmen?

Residence Inn by Marriott Playa del Carmen offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Residence Inn by Marriott Playa del Carmen?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Residence Inn by Marriott Playa del Carmen on Jun 8, 2026 start from $121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Residence Inn by Marriott Playa del Carmen?

This hotel is situated in Playacar within a short 19-minute walk of Playacar Golf Club and also 10 minutes on foot from Centro Maya Shopping Center. You'll also find Playa del Carmen Main Beach and Xcaret Eco Theme Park within a short drive.

Will I be able to park at Residence Inn by Marriott Playa del Carmen?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Residence Inn by Marriott Playa del Carmen have a casino?

No, Residence Inn by Marriott Playa del Carmen doesn't have a casino.

Is there an indoor pool at Residence Inn by Marriott Playa del Carmen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Residence Inn by Marriott Playa del Carmen?

Amenities that appeal to couples at this hotel include a wet bar, a kitchen, and free wired internet.

Are there hot tubs at Residence Inn by Marriott Playa del Carmen?

No, there isn't a spa tub at this hotel.

Does Residence Inn by Marriott Playa del Carmen have a restaurant that serves breakfast?

Residence Inn by Marriott Playa del Carmen offers free continental breakfast each morning though there is no restaurant.

Does Residence Inn by Marriott Playa del Carmen allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Residence Inn by Marriott Playa del Carmen for a fee of USD 20.00 per pet, per night. A deposit of USD 50 per stay is collected.

Are there connecting rooms at Residence Inn by Marriott Playa del Carmen?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Residence Inn by Marriott Playa del Carmen?

The closest major airport to Residence Inn by Marriott Playa del Carmen is Cozumel Intl. Airport (CZM), which is 20.5 mi away (254 minutes by car).

Can I book a room with a balcony at Residence Inn by Marriott Playa del Carmen?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy golf course and courtyard views.

Does Residence Inn by Marriott Playa del Carmen have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Residence Inn by Marriott Playa del Carmen.

Residence Inn by Marriott Playa del Carmen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 802 out of 1094 reviews
Rating 8 - Good. 176 out of 1094 reviews
Rating 6 - Okay. 55 out of 1094 reviews
Rating 4 - Poor. 30 out of 1094 reviews
Rating 2 - Terrible. 31 out of 1094 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Altantulga

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has no good service, stinky smelly all over, bad smells from the toilet. Even you will notice right away once entered in the main entrance. Breakfast has no good choices and most of the time empty trays. Coffee machine didn’t work properly during all my stay period. Staffs are okay doing their duties properly. Only property management team or owner of the hotel must spend some money for renovation.
Stayed 6 nights in Feb 2026

6/10 Okay

Teddy Takchap, Laguna Beach

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Usually we enjoy staying at Residence Inns for their convenience. However this facility has some maintenance shortcomings. The service was wonderful and the breakfast was mediocre. Our room which was on the first floor smelled like sewer gas, like a trap wasn't fitted to the shower. The shower also just trickled out water until maintenance came and fixed it. The chain inside the toilet bowl also broke so it was a take off the cover and manually move the flapper until maintenance could be called. I think they fixed it with a paperclip but there were remnants of earlier rusty paperclips inside the tank so it will probably rust and become a problem agains soon. The location is ok if you have a rental car but otherwise would be inconvenient. Service was great and maintenance responded quickly but the overall feel was that they will spend more on quick fixes than if they did the job right the first time.
Stayed 5 nights in Feb 2026

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
very clean wonderful friendly helpful staff
Stayed 8 nights in Feb 2026

10/10 Excellent

Leslie

Stayed 4 nights in Feb 2026

10/10 Excellent

Lauren

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Spent 10 days here and the entire staff was great!!
Stayed 13 nights in Jan 2026

10/10 Excellent

Adrianne GN

Stayed 3 nights in Dec 2025

10/10 Excellent

Anami Julian, Surrey

Liked: Cleanliness, property conditions & facilities
The room was clean and it had a functional kitchen which helped me offset how brutally expensive downtown Playa del Carmen is. The garden view rooms are very quiet also which was a highlight for me.
Stayed 16 nights in Jan 2026

10/10 Excellent

Eduardo

Stayed 1 night in Feb 2026

10/10 Excellent

Todd

Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
Clean room and clean areas , staff gave beyond expectation of customer service
Stayed 5 nights in Feb 2026

10/10 Excellent

Danielle

Stayed 28 nights in Jan 2026

10/10 Excellent

Alba

Stayed 2 nights in Feb 2026

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, property conditions & facilities
The rooms are great, breakfast is ok, traffic is really high always to get into the hotel, not the hotel fault, but should be considered, you don't hear it from inside though. If you are looking for a fancy have it all hotel, this is Not it. This hotel is more like a hotel you will got out early and come back at night to sleep, as it does not offer any entertainment besides the freezing pool at the rooftop. There's a lot of stores nearby, that's a plus.
Stayed 5 nights in Jan 2026

8/10 Good

George

Liked: Property conditions & facilities
Great room - nice size, room for everything we had and plenty of space for both of us.
Stayed 7 nights in Jan 2026

10/10 Excellent

Marcelo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Comodidades e limpeza.
Stayed 5 nights in Jan 2026

4/10 Poor

Carmen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very noisy room. Traffic major noise. Could not get assistance to transfer to another room. The laundry room was not available due to maintenance.
Stayed 3 nights in Jan 2026

8/10 Good

Mary Ann

Liked: Amenities
The staff was courteous and helpful The carpets on the main floor need cleaning
Stayed 21 nights in Jan 2026

6/10 Okay

Christine Bridget

Disliked: Cleanliness, amenities, property conditions & facilities
Front desk reception Miserable double not nice and never say morning or smile.EVER THE MANAGERBWAS SUPER CRABBY!!!! Only clean up girl at breakfast- as was amazing
Stayed 20 nights in Jan 2026

2/10 Terrible

Dotra

Business traveler
Disliked: Cleanliness, property conditions & facilities
I didn’t try hard enough to make sure we got to the airport on time. They kept telling us to check an email. We never received it so we had to spend $100 just to catch a cab all the way back to the airport and that was the reason why I checked in the hotel from the first place to make sure I had a ride to the airport.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ramiro

Traveled with family
Liked: Cleanliness, staff & service, amenities
Big room, clean. Good breakfast. Personal great
Stayed 6 nights in Jan 2026

8/10 Good

Gord

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was very clean, and had a wonderful layout. The only bad thing we can say about the room, is that the couch is not very comfortable. This isn't a complaint, but just a suggestion... it would be nice to have an air-fryer oven in the kitchenette. There is currently only a small cooktop, and no oven, so you are quite limited in what you can cook.
Kitchenette
Livingroom area (couch is deep, thus uncomfortable)
Bathroom
Stayed 13 nights in Jan 2026

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was very clean
Stayed 5 nights in Jan 2026

10/10 Excellent

Edwin

Stayed 5 nights in Jan 2026

10/10 Excellent

Abhishek

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice spacious and luxurious room. Friendly staff and great breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Bertha

Stayed 6 nights in Jan 2026