Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
VIP Access

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

Exterior
Property video
Body treatments, hydrotherapy, aromatherapy, hot stone massages
Premium bedding, free minibar, in-room safe, blackout drapes
Private pool

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪1 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪18 min walk‬
  • Place, Playacar Golf Club
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Queen Suite

10.0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

Family King Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

Family Master Suite

  • Garden view
  • 710 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

King Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Quadruple Suite Deluxe

  • 645 sq ft
  • Sleeps 4

Quadruple Suite Master

  • 828 sq ft
  • Sleeps 2

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2

Triple Suite Deluxe

  • 645 sq ft
  • Sleeps 3

Family King Suite Ocean View

  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

King Suite with Bathtub Ocean view

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 712 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Swim Out King Suite with Bathtub

  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Meditation Suite

  • Garden view
  • 710 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

Meditation Suite Ocean View

  • Sea view
  • 712 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

Swim Out Meditation Suite

  • 710 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

Swim Out Family Master Suite

  • 710 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Swim Out Queen Suite

  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

Double Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 2

Quadruple Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 4

Double Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 2

Triple Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 3

Quadruple Suite Master with Ocean View

  • 828 sq ft
  • Sleeps 2

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About the neighborhood

Playa del Carmen

Located in Playacar within a mile (2 km) of Piste Cyclable sur Paseo Xaman-Ha, Palmaïa-The House of AïA: All Inclusive Wellness Resort is within a few miles (5 km) of other popular sights such as Xaman Ha Aviary. This 234-room, 5-star property has 6 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Playacar Beach - 1 min walk - 0.1 miles
  • Piste Cyclable sur Paseo Xaman-Ha - 18 min walk - 1.0 mile
  • Mahi Golf Course - 3 min drive - 0.9 miles
  • Playacar Golf Club - 4 min drive - 1.6 miles
  • Quinta Avenida - 6 min drive - 2.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪rosa roja - ‬18 min walk
  • ‪Viva Wyndham Maya - ‬5 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪Festival Grand Buffet - ‬7 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Guests of Palmaïa-The House of AïA: All Inclusive Wellness Resort have access to a full-service spa, 6 outdoor pools, and a children's pool. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a free kid's club.
Guests can expect free WiFi and 50-inch Smart TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free minibar items, furnished balconies or patios, and sitting areas are other standard amenities. Housekeeping is available on request.
A health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Children under 10 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 0123008e230fa

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve high chair.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort and rates come with all meals and onsite activities. Activities include yoga and live performances.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on May 5, 2026 start from $1,230, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

What can I see near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

This property is situated in Playacar, just steps from Playacar Beach. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is parking available on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, self parking is offered for free at the property.

Is there a spa at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

There is a full-service spa available for guests to enjoy and services include hot stone massages, beach massages, hydrotherapy, and Ayurvedic treatments.

Are there luxury amenities available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, guests can indulge in luxuries such as 6 outdoor pools, an ocean-view restaurant, and beachside massages at this property.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a casino?

No, Palmaïa-The House of AïA: All Inclusive Wellness Resort doesn't have a casino.

Will I find an indoor pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Palmaïa-The House of AïA: All Inclusive Wellness Resort good for couples?

This beachfront property offers many amenities for couples such as an ocean-view restaurant and a beach bar with some guestrooms featuring a private indoor hot tub.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a hot tub?

No, there isn't a spa tub at this property.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a restaurant with a breakfast menu?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort has 4 restaurants, and serves breakfast for a surcharge.

Will Palmaïa-The House of AïA: All Inclusive Wellness Resort allow pets to stay free of charge?

No, pets aren't allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort though service animals are welcome.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How close is the airport from Palmaïa-The House of AïA: All Inclusive Wellness Resort?

The closest major airport to Palmaïa-The House of AïA: All Inclusive Wellness Resort is Cozumel Intl. Airport (CZM), which is 19.6 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, every guestroom at Palmaïa-The House of AïA: All Inclusive Wellness Resort comes with a furnished balcony/patio and some offer ocean and garden views.

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 555 out of 610 reviews
Rating 8 - Good. 34 out of 610 reviews
Rating 6 - Okay. 10 out of 610 reviews
Rating 4 - Poor. 8 out of 610 reviews
Rating 2 - Terrible. 3 out of 610 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything stands out as excellent! This was our second visit in three months and we are already planning our next visit!
Stayed 5 nights in Jan 2026

10/10 Excellent

Raven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!
Stayed 2 nights in Oct 2025

10/10 Excellent

Melissa

Stayed 6 nights in Dec 2025

10/10 Excellent

Rupa, Kirkland

Liked: Cleanliness, amenities, property conditions & facilities
This resort exceeded our expectations. Food is Michelin quality, wellness programs led by experienced teachers, outstanding service at the restaurants, clean rooms, beautiful white sand beaches. 10 on 10!!
Stayed 4 nights in Dec 2025

10/10 Excellent

vedat

Stayed 7 nights in Dec 2025

10/10 Excellent

Aniruddha

Liked: Cleanliness, staff & service, amenities
Everything was amazing
Stayed 4 nights in Dec 2025

10/10 Excellent

Keith

Stayed 7 nights in Nov 2025

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this place is first class and designed to promote a healthy and restorative stay. Too many superlatives to list, but the quality of the food, service, room and wellness activities stand out.
Stayed 5 nights in Dec 2025

10/10 Excellent

Ivan

Stayed 6 nights in Dec 2025

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was the best resort I've ever stayed at for so many reasons. Forget your worries, disconnect, and enjoy everything palmaia has to offer. If you value quality good rather than quantity, healthy food over heavy, whole foods over processed, this place is for you! The rooms are all ocean view and the whole resort is walkable. I had such memorable classes here and the personal concierge services was a nice touch and way for us to feel connected all through the week. Already planning my next visit!! Shoutout to my nomadic guide Oscar for everything he did to make our stay even better
Stayed 7 nights in Nov 2025

10/10 Excellent

Joseph Thomas Grappone

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal. Overall excellent experience, we will be returning
Stayed 5 nights in Dec 2025

10/10 Excellent

Wandy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an absolutely amazing 5-day adventure! Despite checking in late due to Canada’s weather, everything went smoothly and felt incredibly welcoming. The service was nothing short of five-star! Rafael, our friendly driver, greeted us at the airport with warmth, shared helpful tips, and was always quick to respond—be sure to ask for him! Throughout our stay, the staff at SuCasa were exceptional, especially Luis, who was simply fantastic. He took wonderful care of our family and knew exactly what we enjoyed. We truly loved our meals at SuCasa, soaking up the warm hospitality that made our holiday unforgettable. Our energetic guides, Oscar and Kassandra, were invaluable, helping us with all the info we needed and swiftly accommodating our requests. As a family of plant-based eaters, we had an incredible time. We didn’t have to worry about food, and the mocktails were absolutely delicious. My kids enjoyed every bite too! I arranged spa treatments for my parents, and they loved it so much they booked a second session the very next day! Don’t miss out on the Samunprai Herbal Ritual—my parents raved about it, and it’s a must-try experience.
Vegan TarTar egg yolk
Taco of the day
Stayed 4 nights in Nov 2025

10/10 Excellent

Eric

Stayed 4 nights in Nov 2025

10/10 Excellent

Christina

Stayed 7 nights in Nov 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is truly magical and words can’t express how perfect this place is.. if your looking for a healthy experience for your mind, body and soul this place delivers..
Stayed 4 nights in Nov 2025

10/10 Excellent

Neta

Stayed 1 night in Nov 2025

8/10 Good

Perry, sharon

Stayed 3 nights in Nov 2025

10/10 Excellent

Joerg, Ashburn

Stayed 11 nights in Oct 2025

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!
Stayed 5 nights in Nov 2025

10/10 Excellent

Marco Antonio, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time visiting Palmaia and it was just as magical as the first visit 3 years ago. Everything about our stay was amazing. The rituals that we attended were Yoga, Cacao ceremony, Fermentation class (bread making), and watercolor painting. We highly recommend these activities. Shout out to Mauricio! He has a lot of knowledge regarding fermentation and cooking. We also booked a spa service at Atlantis and it was relaxing and rejuvinating. We were surpised by monkeys outside of the spa waiting area, which added a wonderful surpise to the peacefulness of the space. Every meal was delcious and was matched by top notch service. Special shout out to our waiters Luis and Alejandro. Ismael at Eolo was also great! We loved hanging out at the bar in the evening next to the fire and listening to music. The entire crew including our nomad guides (Karen and Andres) were extremely gracious, kind, and accomodating. Thank you for taking great care of us! We loved every minute of our visit.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jan

Stayed 3 nights in Oct 2025

10/10 Excellent

Ifeanyi

Stayed 3 nights in Oct 2025

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and food
Stayed 7 nights in Oct 2025

10/10 Excellent

Amit

Stayed 4 nights in Oct 2025

10/10 Excellent

Natalia V, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a stunning resort - we keep coming back … it’s our 5th time here!!!
Stayed 5 nights in Oct 2025