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Musa del Carmen By BoutiqueApartments MX

Property class: 3

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Photo gallery for Musa del Carmen By BoutiqueApartments MX

A bedroom with a large bed, a TV mounted on the wall, and a balcony with chairs.
A modern interior with a sofa, wicker chairs, and a glass partition.
A modern bedroom with a large bed, bedside tables, and a view through a window.
A modern hotel interior with a balcony overlooking a pool and a courtyard.
A modern indoor swimming pool with a central staircase and surrounding balconies.

Reviews

7.6 out of 10
Good

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Outdoor Space

Explore the area

View in a map
15 Avenida Sur Centro, Playa del Carmen, QROO, 77713
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬

Room options

View all photos for Deluxe Apartment

A modern living room with a grey sofa, a wooden coffee table, and a dining area with a white table and grey chairs. There is a large window with a view of greenery outside.

Deluxe Apartment

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Elite Apartment

A modern living room with a glass dining table, grey sofa, and a large abstract painting.

Elite Apartment

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Design Apartment

A modern living room with a grey sofa, wooden stools, and a painting on the wall.

Design Apartment

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Apartment

A modern living room with a sofa, coffee table, and wicker chair. A kitchen with white cabinets and stainless steel appliances is visible in the background.

Comfort Apartment

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Gallery Apartment

A bedroom with a large bed, a sofa, a balcony with a view of the city, and decorative wall art.

Gallery Apartment

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment (02)

A modern living room with a grey sofa, a coffee table, and a dining area with chairs and a table. There is a large abstract painting on the wall and a potted plant on the sofa.

Apartment (02)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Apartment (07)

A bedroom with a large bed, a TV mounted on the wall, a wooden wardrobe, and a balcony with plants.

Apartment (07)

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment (08)

A bedroom with a bed, a desk, a chair, and a wall art piece.

Apartment (08)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, Balcony, Ocean View

A balcony with a view of a sunset over a cityscape, a dining area with a TV, and a small table with a plant.

Deluxe Apartment, Balcony, Ocean View

  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen Centro, Musa del Carmen By BoutiqueApartments MX is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. This 16-room, 3-star apartment building welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and free self parking.
View more Apartments in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 3 min walk - 0.2 miles
  • Paseo del Carmen - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Playacar Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Carl’s jr Playa - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪La Coronela - ‬3 min walk
  • ‪Sushi Itto - ‬3 min walk

About this property

Musa del Carmen By BoutiqueApartments MX

2 outdoor pools, a rooftop terrace, and free WiFi in public areas are featured at Musa del Carmen By BoutiqueApartments MX. Free parking is available if you drive. The 24-hour front desk has staff always at the ready.
Each apartment is individually decorated and features a kitchen with a refrigerator and a microwave. Guests can enjoy an LED TV and stay connected with free WiFi. Housekeeping is available on request.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free covered self parking on site

Kitchen

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer (on request)
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV

Outdoor areas

  • Outdoor furniture
  • Rooftop terrace

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Tile flooring in room
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Housekeeping (on request)

Location highlights

  • In an entertainment district
  • Near an outlet shopping mall
  • Near the airport
  • Near the boardwalk/promenade

Things to do

  • Fishing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 16 units
  • 5 floors
  • Built in 2023
  • Housekeeping (on request)
  • Individual decor

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Musa del Carmen By BoutiqueApartments MX Apartment
Musa del Carmen By BoutiqueApartments MX Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Musa del Carmen By BoutiqueApartments MX?

Musa del Carmen By BoutiqueApartments MX offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do around Musa del Carmen By BoutiqueApartments MX?

This apartment is situated in Playa del Carmen Centro within a 10-minute walk of Playa del Carmen Main Beach, Quinta Avenida, and Playa del Carmen Maritime Terminal. You'll also find Playacar Beach and Xaman Ha Aviary less than a mile away.

Does Musa del Carmen By BoutiqueApartments MX have a casino?

No, Musa del Carmen By BoutiqueApartments MX doesn't have a casino.

Is there an indoor pool at Musa del Carmen By BoutiqueApartments MX?

No, this apartment doesn't have an indoor pool; however, there are 2 outdoor pools.

Does Musa del Carmen By BoutiqueApartments MX have a restaurant with a breakfast menu?

No, Musa del Carmen By BoutiqueApartments MX doesn't have a restaurant that serves breakfast.

Does Musa del Carmen By BoutiqueApartments MX allow pets to stay free of charge?

No, pets aren't allowed at Musa del Carmen By BoutiqueApartments MX.

How close is the airport from Musa del Carmen By BoutiqueApartments MX?

The closest major airport to Musa del Carmen By BoutiqueApartments MX is Cozumel Intl. Airport (CZM), which is 22.4 mi away (269 minutes by car).

Musa del Carmen By BoutiqueApartments MX Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 30 reviews
Rating 8 - Good. 11 out of 30 reviews
Rating 6 - Okay. 2 out of 30 reviews
Rating 4 - Poor. 5 out of 30 reviews
Rating 2 - Terrible. 2 out of 30 reviews

8.0/10

Cleanliness

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Comfortable stay; a/c was good. Good location
Stayed 26 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Ac kept the room nice and cool , place was in the middle of everything shops/beaches/restaurants/etc
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean. Great pools and staff
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Our stay was very nice. The only negative was having to clean prior to leaving and having a group wake us up at 1:30 in the morning having a loud coversation in the courtyard.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay at this property was amazing! It’s just a few blocks from the beach, and the hosts were incredibly accommodating and friendly. They responded promptly to any questions we had. My family and I especially enjoyed the pool and the variety of amenities. We were very happy with our stay and would definitely book again!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent place to stay in Playa Del Carmen. The room was perfect with excellent WiFi. The place is near enough all the action and just far enough not to be disturbed. The place is very quiet with a nice pool on the roof and gym. The staff is very friendly and always there to assist. The staff is present 24hrs in the lobby which makes the place very secure. The parking was easily available either outside on private zone or inside in the underground garage with plenty of space. We can even lock our bike in the garage. I did not find any negative point. I will reserve again without any hesitation. The place is excellent and there are so many places for me still to be visited in Playa Del Carmen that I'm already planning my next trip. The place is also very close to the terminal where the ferries to Cozumel are departing which makes an ideal activity for a day or more, on foot, on bike or on scooter.
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Our unit delivered as promised, maybe a towel or dish cloth more . Very friendly and helpful front desk staff
Stayed 14 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment is very nice, comfortable and at a good price. It is a quiet area even though it is close to Fifth Avenue. The building staff is very friendly. 3 things that could be improved: Bad smell in the bathroom pipes, the towels were worn and torn, and there was not enough toilet paper.
Stayed 3 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Great service. Place clean but needs a deep clean. Microwave need to be situated somewhere else. Safe needs to be fixed. Rug has to go. No need in a warm place like Playa. It would be better if the occupier can create their own entry code. Also, you should provide free access to the main entrance. Thank you!
Stayed 19 nights in Jul 2025
Verified review

4/10 Poor

Liked: Property conditions & facilities, communication
Disliked: Amenities
Our room had no bathing towels and no blankets for the bed. Only towels for the pools. It did have most kitchen items. There were stains on the couch and it was dirty. You could see through the loose poorly fitted front door knob.. There was nice friendly staff and security at the front door and it is only a few blocks away from 5th Avenue and the beach. Also a convince store in the corner of the building. Overall i give this a 2.8 rating
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
The location is great, close to the beach and shops. Unfortunately, that’s the only positive. At the very beginning of our stay, the elevator stopped working. When we checked in, there was no hot water, and the towels had holes in them. The next day the hot water was fixed, but the day after that all water disappeared completely — both hot and cold — throughout the entire building. There was no possibility to use the toilet, wash hands, or shower. When we asked when the water would be restored, the staff could not give any answer. This situation lasted for three days, and we were forced to look for new accommodation. At the end of our vacation, we met other guests who were still staying there, and they told us that water was only available on a scheduled basis. The staff suggested using water from the pool to use the toilets; however, one pool is located on the ground floor and the other on the 6th floor.
Stayed 10 nights in Jan 2026
Verified review

4/10 Poor

Liked: Amenities, property conditions & facilities, communication
The apartment was great, good size and walking distance to the beach and Quinta Ave. However, I’m generally not one to complain and I’ve lived here in Mexico before so I know there can be issues with power etc. but when I arrived the elevator was not working and I was told it was just for that night. So I carried my all bags upstairs myself, no offer to help from the people working. I got to the room and the blinds are down and broken so I couldn’t roll them up and the toilet didn’t flush properly. (They did send someone quickly the next day to fix it after I complained so that was nice) Then I went to leave around 9pm to get groceries and was informed that “when I get back there will be no power in the common areas and no water in my unit from 10pm- 8am but only for today” Long story short after 4 days “today” never came and after 4 days of no elevator, no power on the stairs and hallways after 10pm and no water every night to shower or flush the toilet I left. Expedia was amazing at switching me to another hotel where the stay was really great.
Stayed 9 nights in Jan 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property if maintenance was kept up. Black mold growing on the walls in the bathroom and storage room, fingerprints, dirt runs, and food spots on the walls from guests before. Kiled several alive cocaroches running in the room. Housekeeping does not clean dirt off the walls. Pools need better maintenance. Stove keep shutting off every few min. The unit was stripped yo bare minimum, i requested sheets for sofa, blankets, coffeemaker, pool towels, amenities fir 3rd guest all one week before arriving, was assured by host it will be in my room but non of that was in my room. I was texting next 3 days to get things that was supposed to be in the room and by request. Very frustrated. Very disappointed, tried calling but they do not speak English, could not get sheets or blankets to sleep untill next day. No coffeemaker for 2 days, not enough kitchen plates, cups, one knife that was completely broken. Skillet tfall completely burned, impossible to cook, because it burns everything. Was begging for towels for 3 days. Never got bath towel for 3rd guest.
Damaged walls, light around bathroom mirror only 25 percent working
Damaged wals with smashed bugs on walls
Fingerprints from guest before
Black mold growing on walls
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Bel appartement, propre. Lit confortable. À distance de marche du traversier pour Cozumel, près du Chedraui et de la cinquième avenue. À 5 minutes de marche pour les autobus Ado. À noter qu’en février les spa et piscine du complexe sont plutôt frais car ils ne sont pas chauffés. Peu de baigneurs, l’eau de la mer était plus chaude.
Stayed 14 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
La habitacion y el personal
Stayed 9 nights in Jan 2026
Verified review

6/10 Okay

Liked: Communication
Bueno la estufa no funciona y nos dejaron 36 horas sin agua en las tuberías por una falla en la red eléctrica del edificio dejaron de funcionar las bombas.
Stayed 5 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, communication
Considero que Musa del Carmen tiene potencial para ser GENIAL, pero destacan varios detalles a mejorar en el Gallery Apartment (que fue la habitación que escogí con altas expeectativas). Puntos clave de mejora: Seguridad: La cerradura de la puerta se percibe débil y la habitación carece de Smart Lock, a diferencia de otras al caminar por el pasillo. Cocina: El refrigerador presentaba olor a comida. Se sugiere añadir una freidora de aire. El jabón o la esponja para fregar platos tenía un olor desagradable. Baño: La trampa de malos olores estaba mal posicionada, causando que el olor regresara por el lavamanos (no se pudo reparar debido al horario de mantenimiento). Además, la tapa del inodoro estaba floja y el dispensador de jabón de baño no funcionaba. Recámara: La pared necesitaba retoque de pintura donde estaba el AC anterior. Las patas de la cama son un riesgo de golpe recurrente. No trae duvet ni colcha la cama. Solo una sabana sencilla. La cortina solo puede estar toda abierta o todo cerrada. Son cortinas tipo roller, que presentan daños que al colocar la cortina a media asta, se deja caer sola hasta el suelo. La ubicación es MUY BUENA! A pasos de TODO! El personal MUY ATENTO y MUY AMABLES TODOS LOS TURNOS. Cuenta con estacionamientos que aunque angostos, respetando los espacios, caben bien. Nunca estacione afuera en 6 noches y TE DAN TARJETA Se aprecia la lavadora (aunque requiere limpieza!). Repito: El Condo presenta oportunidades para ser ESPECTACULAR.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Me gustó mucho mi estadía en esta propiedad, todo muy limpio, trato amable y mucha tranquilidad. Cerca de la 5ta Av a una cuadra. Recomendable
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Excelente todo, muy buena experiencia y el departamento está increible
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo súper accesible
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Excelente 👌 lugar.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, room comfort, communication

El descanso no es bueno

Mi estancia fue por 13 dias, lamentablemente no pude hacer la cancelación anticipada de la reservacion. El descanso en el lugar no fue agradable, ya que el colchon de la cama esta en malas condiciones, al igual que las almohadas, por lo que molesta bastante dormir ahi y el descanso no es apropiado. Solo nos brindaron un par de toallas, y hay que considerar llevar todo los articulos de limpieza ya que no hay papel, jabon, ni lo necesario para poder hacer limpieza (como escoba y trapeador). El departamento esta en buen estado, lo rescatable del lugar son las albercas que se encuentran en el ultimo piso.
Stayed 13 nights in Nov 2024
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Disliked: Communication
La propiedad está muy bien ubicada y en una zona segura, cuenta con recepción 24 hrs, solo la comunicación con el anfitrión fue complicado, no nos asignaron las instrucciones del acceso y fue complicado comunicarnos con ellos. Otro detalle fue que al llegar al departamento olía mucho a drenaje.
Stayed 5 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, communication
Cette hébergement est mal représenté . Nous étions 3 adultes. Nous avions juste deux serviette , pas de grille pas , pas de casserole, pas aucun linge à vaisselle . J’avais déjà avise que j’aurais besoin de drap et d’oreiller pour le divan lit, ils ont rien fait j’ai du aller acheter des draps couvertures et oreillers pour ma fille . Fausse représentation il disait grand divan lit jumeau , ma fille de 17 ans avait les pieds qui dépassait du lit nous avons été obligé de mettre une chaise au bout . J’ai texter expédia et aucun retour de leur part et l’hôtel me dit qu’il peut rien faire . Je le recommande pas du tout
Stayed 7 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 5 nights in May 2026