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City Express by Marriott Playa Del Carmen

3.5 star property

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Photo gallery for City Express by Marriott Playa Del Carmen

Restaurant
Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Lobby
Reception
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪3 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪4 min drive‬
  • Place, Playacar Golf Club
    ‪4 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 1 Queen Bed

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playacar, City Express by Marriott Playa Del Carmen is within a mile (2 km) of popular sights such as Quinta Avenida and Playa del Carmen Main Beach. This 135-room, 3.5-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Xaman Ha Aviary - 17 min walk - 0.9 miles
  • Quinta Avenida - 3 min drive - 1.6 miles
  • Playacar Beach - 3 min drive - 1.6 miles
  • Playa del Carmen Main Beach - 4 min drive - 1.8 miles
  • Playacar Golf Club - 4 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La brioche - ‬11 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Vips - ‬13 min walk
  • ‪The Admiral - ‬10 min walk

About this property

City Express by Marriott Playa Del Carmen

City Express by Marriott Playa Del Carmen features an outdoor pool, a children's pool, and a gym. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Breakfast included
  • Parking included
  • Free WiFi
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 10 km
  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Free area shuttle
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

City Express Playa Carmen

City Hotel Playa Express Carmen

City Express Playa Del Carmen Riviera Maya, Mexico

City Express Playa Carmen Hotel

City Express Playa del Carmen

City Express by Marriott Playa Del Carmen Hotel

City Express by Marriott Playa Del Carmen Playa del Carmen

City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at City Express by Marriott Playa Del Carmen?

City Express by Marriott Playa Del Carmen offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at City Express by Marriott Playa Del Carmen?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Playa Del Carmen on Jun 6, 2026 start from $80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of City Express by Marriott Playa Del Carmen?

This hotel is situated in Playacar within a short 19-minute walk of Quinta Avenida and also 20 minutes on foot from Playa del Carmen Maritime Terminal. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Will I be able to park at City Express by Marriott Playa Del Carmen?

Yes, uncovered self parking is offered for free at the hotel. An electric car charging station and wheelchair-accessible parking are also available for guests.

Does City Express by Marriott Playa Del Carmen include a casino on the premises?

No, City Express by Marriott Playa Del Carmen doesn't have a casino.

Will I find an indoor pool at City Express by Marriott Playa Del Carmen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

Is City Express by Marriott Playa Del Carmen good for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and a free daily breakfast plus some guestrooms include a city view.

Does City Express by Marriott Playa Del Carmen have a hot tub?

No, this hotel doesn't have a spa tub.

Does City Express by Marriott Playa Del Carmen have a restaurant with a breakfast menu?

City Express by Marriott Playa Del Carmen offers free full breakfasts each morning though there is no restaurant.

Will City Express by Marriott Playa Del Carmen allow pets to stay for free?

No, pets aren't allowed at City Express by Marriott Playa Del Carmen.

Does City Express by Marriott Playa Del Carmen have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to City Express by Marriott Playa Del Carmen?

The closest major airport to City Express by Marriott Playa Del Carmen is Cozumel Intl. Airport (CZM), which is 21.4 mi away (255 minutes by car).

Can I book a room with a balcony at City Express by Marriott Playa Del Carmen?

No, there aren't any guestrooms with balconies at City Express by Marriott Playa Del Carmen.

City Express by Marriott Playa Del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1000 reviews
Rating 8 - Good. 310 out of 1000 reviews
Rating 6 - Okay. 138 out of 1000 reviews
Rating 4 - Poor. 88 out of 1000 reviews
Rating 2 - Terrible. 87 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities
this was my second time staying at this hotel - close enough to walk to the main 5th avenue, but far enough away that you did not get the noise :) would gladly return in the future
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Flora

Liked: Cleanliness, amenities, property conditions & facilities
Suite was great for our family. Good food and great service. Staff were friendly. Pool was clean and we used all the facilities: office space, game room and gardens.
Great location
Close to shops
Close to beautiful beaches
Close to playa del Carmen beach.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Sandra

Liked: Cleanliness
The room was good but it was a lot of noise from the kitchen
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Fabián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very good , offer very good breakfast, swimming pool , gym, and very clean rooms ,and is close to all parks ,and outside the vans service to the parks and restaurants, all was perfect to me .
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Cesar

Liked: Amenities
Todo excelente
Stayed 1 night in Sep 2025
Verified

8/10 Good

Adalberto

Liked: Cleanliness, amenities, property conditions & facilities
Regular
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

OSCAR

🙏
Stayed 1 night in Dec 2025
Verified

8/10 Good

Janette

Liked: Staff & service, amenities, property conditions & facilities
The location is convenient. Several restaurants nearby.
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were a great stop for the night before catching the ferry to Cozumel the next day. Kids and grandparents had a great stay, and dinner options were just rtros away.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a nice time while We were visiting around
Stayed 5 nights in Dec 2024
Verified

4/10 Poor

Luis Rosado

It’s a very basic hotel w
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and friendly, Clean room and free breakfast.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Elsa Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service, I will for sure to come back.
Stayed 1 night in Mar 2023
Verified

4/10 Poor

Brenda

Rooms were decent for what you paid, service wasn't the greatest. Had issues with the toilet a few times, housekeeping wasn't the best. We would have to constantly ask for towels. Location isn't bad at all, they have a shuttle service to the 5th avenue which was very helpful. They also had some stores that were a good walking distance with a McDonalds nearby and an amazing taco stand. I don't see myself rebooking a this place again.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the beach and restaurants
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Nedra

Liked: Cleanliness, staff & service, property conditions & facilities
There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.
Stayed 1 night in Jan 2024
Verified

8/10 Good

maelad

Liked: Staff & service, property conditions & facilities
Average hotel
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Frenny

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in a bad location with construction going on and nothing to do in a walkable distance.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is accesible , ease to find, comfortable.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty good overall
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in Feb 2025
Verified

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Because the beds have the cigarette odor
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early.
Stayed 7 nights in Dec 2024

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