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SureStay InnSuites Phoenix Hotel & Suites by Best Western

2.5 star property

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Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Outdoor pool
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Place, Arizona Biltmore Country Club
    ‪6 min drive‬
  • Place, Wrigley Mansion
    ‪6 min drive‬
  • Place, Arizona Biltmore Resort - Links Course
    ‪6 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪16 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Phoenix

Located in Camelback East, SureStay InnSuites Phoenix Hotel & Suites by Best Western is within a few miles (5 km) of sights such as Phoenix Mountains Preserve and North Mountain Park. This 120-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • North Mountain Park - 5 min drive - 3.1 miles
  • Arizona Biltmore Country Club - 6 min drive - 3.1 miles
  • Arizona Biltmore Resort - Adobe Course - 6 min drive - 3.1 miles
  • Wrigley Mansion - 6 min drive - 3.1 miles
  • Arizona Biltmore Resort - Links Course - 6 min drive - 3.3 miles

Getting around

  • Northern Ave / 19th Ave Station - 8 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 16 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Aunt Chiladas Squaw Peak - ‬15 min walk
  • ‪Panda Express - ‬2 min drive
  • ‪Arizona American Italian Club - ‬20 min walk
  • ‪Stumpy's Pizza u0026 Subs - ‬8 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

Guests of SureStay InnSuites Phoenix Hotel & Suites by Best Western have access to an outdoor pool, a gym, and free WiFi in public areas. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Additional amenities include a hot tub, a business center, and a computer station.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Hot tub
  • Breakfast included
  • Free airport shuttle
7.4 out of 10, Good, 1,891 reviews
$109 nightly
The price is $123
Apr 12 - Apr 13
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 33.77 per accommodation, per day
  • Dogs only
  • 2 total (80 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Hotel Phoenix
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Frequently asked questions

What can I see around SureStay InnSuites Phoenix Hotel & Suites by Best Western?

This hotel is situated in Camelback East, close to Biltmore Fashion Park and Camelback Mountain. You'll also find Wrigley Mansion and Arizona Biltmore Resort - Links Course within a short drive.

How much does it cost to stay at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at SureStay InnSuites Phoenix Hotel & Suites by Best Western on Mar 30, 2026 start from $113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a casino?

No, SureStay InnSuites Phoenix Hotel & Suites by Best Western doesn't have a casino.

Will I find an indoor pool at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

What do couples enjoy most about SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an outdoor pool and concierge services.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western feature a restaurant that includes a breakfast menu?

SureStay InnSuites Phoenix Hotel & Suites by Best Western offers continental breakfast each morning for a surcharge though there is no restaurant.

Will SureStay InnSuites Phoenix Hotel & Suites by Best Western allow pets to stay for free?

Although they can't stay for free, dogs are welcome at SureStay InnSuites Phoenix Hotel & Suites by Best Western for a fee of USD 33.77 per accommodation, per day.

Are there connecting rooms at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from SureStay InnSuites Phoenix Hotel & Suites by Best Western?

The closest major airport to SureStay InnSuites Phoenix Hotel & Suites by Best Western is Phoenix Sky Harbor Intl. Airport (PHX), which is 11.7 mi away (16 minutes by car). Another top airport is Phoenix Deer Valley Airport (DVT), which is located 15.3 mi away (17-minute drive).

Are there rooms with balconies at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, there aren't any guestrooms with balconies at SureStay InnSuites Phoenix Hotel & Suites by Best Western.

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1005 reviews
Rating 8 - Good. 260 out of 1005 reviews
Rating 6 - Okay. 178 out of 1005 reviews
Rating 4 - Poor. 89 out of 1005 reviews
Rating 2 - Terrible. 62 out of 1005 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Ashley

Disliked: Cleanliness, amenities, property conditions & facilities
If you just need a place to sleep and nothing else, as long as you’re not too picky. This works
Stayed 1 night in Oct 2025

6/10 Okay

steven

Liked: Cleanliness
Disliked: Staff & service
Went down to breakfast and everything was empty. Told the lady and she said no it wasn’t she was just there. We sat for two minutes trying to fill a waffle cup but the mixture was out and we couldn’t even get a half cup out of it. They had white bread, cream cheese, coffee in the decaf, cereal (no milk) and syrup….I am not exaggerating. That is it. It was by far the worst hotel. Thin walls meant you could hear the neighbors conversation just talking. The water in the next room sounded like an explosion when turned on it was so loud. Bathroom door wouldn’t lock or latch. Tile job still had the cut lines marked on them which tells me it’s never been cleaned. Stains on the bed at arrival. Can’t put perfume on a turd and charge full price. Don’t waste your time staying here. We had to go and buy breakfast elsewhere so we should have stayed at a $20 more a night room.
Stayed 1 night in Dec 2025

4/10 Poor

Melissa

Business traveler
Disliked: Staff & service, amenities
Shower did not work on the first day. Inattentive staff to have the shower issue fixed. Constant droning buzz on first night
Stayed 3 nights in Dec 2025

10/10 Excellent

Karissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
I've stayed at this hotel in the past. I attend a Christmas party the first week in December. The room last year compared to this year was comparable, clean and comfortable. Breakfast this year made no comparison to last year. They were out of coffee cups, the only offering for breakfast was cereal, waffles and a few muffins. I had to contact the staff to get a coffee cup and they brought in the coffee cups used in the rooms.
Stayed 1 night in Dec 2025

2/10 Terrible

Sourav

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are poor, breakfast is terrible. Almost everything in the breakfast are are broken.
Stayed 2 nights in Dec 2025

6/10 Okay

Carmella, Yuma

Stayed 2 nights in Dec 2025

4/10 Poor

carlos

Disliked: Staff & service, amenities
we booked this hotel base on the reviews of a full breakfast buffet BUT is no true is a very base breakfast with zero protein selections also they have a washer and dryer but the dryer was not working and the front deck could not provide any change to break down a dollar bill
Stayed 3 nights in Nov 2025

10/10 Excellent

Duane

Stayed 1 night in Nov 2025

6/10 Okay

Annemarie

Traveled with family
Disliked: Amenities
Basic. But, not great for a longer stay.
Stayed 3 nights in Nov 2025

4/10 Poor

Thomas

Traveled with partner
Disliked: Property conditions & facilities
The place just changed hands and they have a new staff on. The breakfast was cold, juice machine did not work, a pot for oatmeal but not plugged in and working. I had requested a cleaning of the room or just new towels and for three days it was forgotten
Stayed 3 nights in Nov 2025

6/10 Okay

Alicia

Stayed 1 night in Nov 2025

10/10 Excellent

Itsia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view of mountains!
Stayed 2 nights in Nov 2025

6/10 Okay

Beth

Liked: Cleanliness, staff & service
Easy check in and decent room and fairly quiet, especially since we were on the back side. Our toilet did keep running and we had to fix it a couple times. Breakfast wasn’t anything special and only consisted of carbs. Coffee was terrible.
Stayed 2 nights in Nov 2025

4/10 Poor

Brian

Traveled with partner
The Bathroom Toilit stopped working and they sais it would be fixed while we were out. But it ws not so we changed rooms.
Stayed 2 nights in Nov 2025

6/10 Okay

Anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was very nice, though when I walked in for the first time the temp was set to 50. Yes, FIFTY! That was unpleasant. Second problem was that the internet speed was in the range of <100kbps. That's KILOBYTES. Not even 1/2 a megabyte. Called to ask about it and was told that they had to ask the manager if they could restart the router. Then the next day was told that the manager was "talking to the internet company about getting a little more speed." Never got that "little more." Apparently I'm the only person who stayed there who wanted more than dial-up speed. On the plus side, the price was good, the room was very spacious and comfortable, and the exercise room, to my surprise, was reasonably well acquitted.
Stayed 2 nights in Nov 2025

10/10 Excellent

Henry

Stayed 1 night in Nov 2025

6/10 Okay

Margaret

Liked: Cleanliness
Room was clean and decent size for our one night stay but wifi was very very slow.
Stayed 1 night in Nov 2025

8/10 Good

Erika

Stayed 2 nights in Nov 2025

10/10 Excellent

Freddie

Yes
Stayed 1 night in Oct 2025

8/10 Good

Michael

Adequate
Stayed 2 nights in Oct 2025

10/10 Excellent

Miguel

Stayed 1 night in Oct 2025

4/10 Poor

Shalii

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The room were a reasonable price but I just thought it would be nicer. It's something like comfort lnn, etc. I m glad it was just for one night. Breakfast wasn't too good. I could hear the people on the second floor and the streets, vehicles driving by. like I say I'm glad it was just one night.
Stayed 1 night in Oct 2025

10/10 Excellent

Anthony, Ossining

Stayed 2 nights in Oct 2025

10/10 Excellent

melody

Stayed 1 night in Oct 2025

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