6/10 Okay
Daniel
Apr 30, 2025
Beware of ground floor rooms.
Overall Ok, would’ve been great. However the first night of three. They had put me on the ground floor with two walls directly on a busy road. Also right next to the reception. I asked to move room immediately and was told no other rooms available. Then I was showed a smaller room, also on the ground floor right next to the lifts with no opening window. I declined. The 2nd and 3rd night I was moved to the 3rd floor. That was the type of room I had expected originally. If I had been in that room from the start and didn’t have the noisy unbearable first night. My overall stay would’ve been 4/5. The staff did what they could to move me which I appreciate, but I had to complain. Those ground floor rooms shouldn’t be rooms for the price being charged. It’s ridiculous really. I also wasn’t offered my complimentary bottle of wine for being gold member. I had to ask and received this after returning later that night. Sadly with no bottle opener so couldn’t drink it until the next day.
Daniel
Stayed 3 nights in Apr 2025