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Hotel New Otani Osaka

Property class: 5 and above
VIP Access

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Photo gallery for Hotel New Otani Osaka

Exterior
Property video
11 restaurants, breakfast, lunch served; local and international cuisine
Lobby
In-room safe, blackout drapes, iron/ironing board, free wired internet

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Place, Osaka Castle Park
    ‪1 min walk‬
  • Place, Osaka-jō Hall
    ‪4 min walk‬
  • Place, Osaka Castle
    ‪11 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪65 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(18 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(48 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(25 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Single Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Run of The House, Smoking

In-room safe, blackout drapes, iron/ironing board, free wired internet

Run of The House, Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free wired internet

Junior Suite, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, blackout drapes, iron/ironing board, free wired internet

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • Park view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Run of The House, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free wired internet

Run of The House, Non Smoking

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(7 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Economy Double Room, Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Economy Double Room, Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(15 reviews)
  • Park view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free wired internet

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • Park view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Twin Futons

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(33 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite - Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite - Selected at Check-in Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, blackout drapes, iron/ironing board, free wired internet

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch Smart TV with digital channels

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 747 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free wired internet

Deluxe Single Room, Non Smoking

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free wired internet

Family Suite for 5 People Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Park view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

View all photos for Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

In-room safe, blackout drapes, iron/ironing board, free wired internet

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • City view
  • 647 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Executive Junior Suite, Non Smoking

Executive Junior Suite, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free wired internet

Executive Junior Suite, Non Smoking

  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Osaka

Located in Chuo, Hotel New Otani Osaka is a leisurely stroll from popular sights such as Osaka-jō Hall and Osaka Castle. This 525-room, 5-star hotel has 11 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Osaka Castle Park - 1 min walk - 0.1 miles
  • Osaka-jō Hall - 4 min walk - 0.3 miles
  • Panasonic Square - 4 min walk - 0.3 miles
  • Osaka Castle - 11 min walk - 0.6 miles
  • Osaka Museum of History - 5 min drive - 1.6 miles

Getting around

  • Osaka Business Park Station - 4 min walk
  • Kyobashi Station - 10 min walk
  • Kansai Intl. Airport (KIX) - 61 min drive

Restaurants

  • ‪さくらダイニング - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪マクドナルド - ‬4 min walk
  • ‪サイゼリヤ - ‬3 min walk
  • ‪PRONTO - ‬3 min walk

About this property

Hotel New Otani Osaka

Guests of Hotel New Otani Osaka enjoy a full-service spa, an indoor pool, and a gym. If you drive, self parking is JPY 2000 per night, or you can take advantage of the airport shuttle at scheduled times for JPY 1800 per person one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.
Guests can expect free wired internet and 43-inch Smart TVs with digital channels. Bathrooms offer hair dryers, free toiletries, slippers, and toothbrushes and toothpaste. Refrigerators, electric kettles, and free newspapers are also available.
Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Lobby
The Royal Park Hotel Iconic Osaka Midosuji
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.4 out of 10, Exceptional, 1,557 reviews
$112 nightly
The price is $124
Apr 27 - Apr 28
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 5,520 for adults and JPY 3,105 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • Sky Lounge Four Seasons
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 5520 for adults and JPY 3105 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 2000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from noon to 6:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Frequently asked questions

Is free cancellation available at Hotel New Otani Osaka?

Hotel New Otani Osaka offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel New Otani Osaka?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Osaka on Apr 19, 2026 start from $137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel New Otani Osaka?

This hotel is situated in Chuo within a 10-minute walk of Osaka Castle Park and Osaka-jō Hall. You'll also find Osaka Castle and Dotonbori within a short drive.

Is a spa located at Hotel New Otani Osaka?

There is a full-service spa available for guests to enjoy and services include mani/pedis, facials, and body scrubs.

Does Hotel New Otani Osaka feature a casino?

No, Hotel New Otani Osaka doesn't have a casino.

Is there an indoor pool at Hotel New Otani Osaka?

Yes, this hotel has an indoor pool. Guests have pool access between noon and 6:00 PM.

Does Hotel New Otani Osaka feature a restaurant that includes a breakfast menu?

Yes, Hotel New Otani Osaka has 11 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hotel New Otani Osaka allow pets to stay free of charge?

No, pets aren't allowed at Hotel New Otani Osaka though service animals are welcome.

What is the closest airport to Hotel New Otani Osaka?

The closest major airport to Hotel New Otani Osaka is Itami Airport (ITM), which is 12.1 mi away (35 minutes by car). Another top airport is Kobe Airport (UKB), which is located 28.1 mi away (64-minute drive).

Does Hotel New Otani Osaka offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hotel New Otani Osaka.

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1913 out of 2571 reviews
Rating 8 - Good. 457 out of 2571 reviews
Rating 6 - Okay. 130 out of 2571 reviews
Rating 4 - Poor. 34 out of 2571 reviews
Rating 2 - Terrible. 37 out of 2571 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Toru

Business traveler
Disliked: Staff & service, amenities
大阪に出張する際は何度も使ってきました。 歴史あるホテルですので、隣室や通路からの宿泊客による物音はある程度は許容してましたが、チェックアウト正午にもかかわらず、10時過ぎからの清掃員の騒音は理解しがたいものでした。 作業自体はかまわないのですが、宿泊客がまた滞在しているにもかかわらず大声や掃除機やベッドの移動で終始、壁や床をドタバタと音を立てての作業は不快でした。 朝食付きプランでしたが、満室とのことで30分以上またされ慌しい朝となりました。キャパ以上の朝食付きプランを販売すべきではないと思います。
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Hotel New Otani Osaka is a beautiful hotel that meets all definitions of a 5-star hotel. Upon arriving, a doorman opened our doors welcoming us warmly, helped take out the luggage, and smoothly handed our belongings to a bellman to be taken for check-in. We were sincerely greeted by multiple Otani employees, and you felt like they were waiting to assist you in meeting any request. This was all so nice that it had me checking my Hotel.com app to see if I book us into a $600+/night luxury hotel. Fortunately, it was a great deal for the next three nights and around $175/night for a room with a view of the castle. Check-in was easy and a bellhop brought our luggage up to our room and then showed us the amenities of our room. Spend that little extra money on a room that overlooks the park and the Osaka Castle. Stunning!!! Day or night, the view is gorgeous. Our room was very large with a refrig, safe, lots of closet room, and if you need to work or have guests before an event, definitely enough room and seating. The bathroom was big, a soak in the tub was perfect, and most important, it was sparkling clean like the rest of the room. Other important things: the area around the hotel is very safe, you have easy access to all the trains, there is always a taxi out front, and there are multiple very nice restaurants and boutiques within and nearby the hotel. The New Otani was a perfect last stay for our trip to Japan. Absolutely lovely.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, amenities
タクシー案内係の方にとても丁寧な対応をしていただきました。
Stayed 1 night in Jan 2026

10/10 Excellent

GyuKwon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was perfect
Stayed 3 nights in Jan 2026

10/10 Excellent

Matias

Stayed 4 nights in Dec 2025

10/10 Excellent

John

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Japan. Hotel staff are very kind and gracious. Amazing buffet and lovely rooms. Hope to return again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kazuo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very clean
Stayed 3 nights in Oct 2025

10/10 Excellent

Vaishali

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious rooms and very helpful staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet neighborhood over the holidays. Convenient access to major tourist hubs Osaka Umeda. Spacious rooms and impressive lobby.
Stayed 3 nights in Dec 2025

10/10 Excellent

MIWA

Stayed 1 night in Dec 2025

8/10 Good

JING

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Friendly staff
Stayed 3 nights in Dec 2025

6/10 Okay

Sreenivasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went here around 9.30 ish. Count not find good food to eat. Stopped refilling the items before 10.00 A.M itself as 10.00 A.M is the closing time.
Stayed 3 nights in Dec 2025

10/10 Excellent

Young, mason

Stayed 2 nights in Dec 2025

10/10 Excellent

Virgil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room
Stayed 7 nights in Dec 2025

10/10 Excellent

Yashley

Stayed 4 nights in Dec 2025

10/10 Excellent

Yu

Stayed 2 nights in Dec 2025

10/10 Excellent

Yoshiaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an elegant and refined property with high-end shopping in the lobby and exquisite service. Castle view rooms are magnificent, although the property itself sits against a business park, and you will need to take a convenience subway to get to shopping districts and sites other than Osaka Castle. Note the castle is literally 100 foot walk from the hotel and is not to be missed.
Stayed 4 nights in Dec 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
Kindest staffs
Stayed 4 nights in Dec 2025

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities
Green loom and staff was wonderful
Stayed 2 nights in Dec 2025

10/10 Excellent

jayden

Stayed 1 night in Dec 2025

6/10 Okay

Sern En Nathanael, Singapore

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old style but quaint Japanese hotel chain that serves majority the local clients. Small rooms but well maintain. Swimming and gym chargeable even for hotel guests which was a shock
Stayed 4 nights in Dec 2025

10/10 Excellent

Yoshito

Stayed 1 night in Dec 2025

10/10 Excellent

SHIN

Liked: Cleanliness, staff & service, amenities
全て快適でした
Stayed 2 nights in Dec 2025

10/10 Excellent

Frank

Stayed 3 nights in Dec 2025

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