Hilton Vacation Club Mystic Dunes Orlando

4.0 star property

Choose dates to view prices

Photo gallery for Hilton Vacation Club Mystic Dunes Orlando

4 outdoor pools, cabanas (surcharge), pool umbrellas
Property video
2 bars/lounges, poolside bar
Exterior
Daily cooked-to-order breakfast for a fee

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
7600 Mystic Dunes Lane, Kissimmee, FL, 34747
  • Place, Mystic Dunes Golf Club
    ‪3 min drive‬
  • Place, Disney's Animal Kingdom® Theme Park
    ‪10 min drive‬
  • Place, Disney Springs™
    ‪14 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪33 min drive‬

Room options

2 BEDROOM 1 KING 2 QUEENS SUITE

  • Sleeps 8
  • Free WiFi

2 Bedroom 1 King And 2 Queens Suite

  • Sleeps 6
  • Free WiFi

1 BEDROOM 1 QUEEN SUITE WITH WSHR/DRYR

  • Sleeps 2
  • Free WiFi

2 BEDROOM 1 KING 2 QUEENS SUITE ACC RI SHWER

  • Sleeps 8
  • Free WiFi

2 BEDROOM 1 KING 2 QUEENS SUITE LG BALCONY

  • Sleeps 8
  • Free WiFi

2 BEDROOM 1 KING 2 QUEENS SUITE ACC Roll-In

  • Sleeps 8
  • Free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

  • Sleeps 8
  • Free WiFi

1 King 3 Queens 3 Bedroom Plus Suite

  • Sleeps 12
  • Free WiFi

1 BEDROOM 1 QUEEN SUITE (WSHR/DRYR)

  • Sleeps 4
  • Free WiFi

1 BEDROOM 1 KING DELUXE SUITE

9.2 out of 10
Wonderful
(146 reviews)
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

1 BEDROOM 1 QUEEN SUITE PLUS WITH SOFABED

9.0 out of 10
Wonderful
(102 reviews)
  • 650 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

1 BEDROOM 1 QUEEN SUITE PLUS

9.2 out of 10
Wonderful
(98 reviews)
  • 650 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

1 BEDROOM 1 QUEEN SUITE (WSHR/DRYR)

8.8 out of 10
Excellent
(82 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

1 BEDROOM 1 QUEEN SUITE

9.4 out of 10
Exceptional
(17 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

2 BEDROOM 1 KING 2 QUEEN SUITE HEARING ACCESS

9.4 out of 10
Exceptional
(44 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

2 BEDROOM 1 KING 2 QUEENS SUITE ACC RI SHWER

9.2 out of 10
Wonderful
(32 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

2 BEDROOM 1 KING 2 QUEENS SUITE ACC Roll-In

9.6 out of 10
Exceptional
(14 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

2 Bedroom 1 King 2 Queens Suite with Sofabed

9.2 out of 10
Wonderful
(152 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

2 BEDROOM 1 KING 2 QUEENS SUITE

9.2 out of 10
Wonderful
(161 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

2 BEDROOM 1 KING 2 DOUBLES GOLF VIEW SUITE

9.0 out of 10
Wonderful
(20 reviews)
  • Golf view
  • 1445 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free WiFi

2 BEDROOM 1 KING 2 QUEENS SUITE LG BALCONY

9.4 out of 10
Exceptional
(33 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

7.6 out of 10
Good
(7 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

3 BEDROOM 1 KING/2 DOUBLES/1 QUEEN SUITE

7.4 out of 10
Good
(6 reviews)
  • 1545 sq ft
  • 3 bedrooms
  • Sleeps 12
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

3 BEDROOM 1 KING/3 QUEENS SUITE PLUS

8.4 out of 10
Very good
(42 reviews)
  • 2095 sq ft
  • 3 bedrooms
  • Sleeps 12
  • 1 King Bed and 3 Queen Beds
  • Free WiFi

1 Bedroom 1 Queen Suite

  • Sleeps 4
  • Free WiFi

1 Bedroom 1 Queen Plus Suite with Sofabed

  • Sleeps 4
  • Free WiFi

1 Bedroom 1 Queen Plus Suite

  • Sleeps 4
  • Free WiFi

1 Bedroom 1 King Deluxe Suite

  • Sleeps 4
  • Free WiFi

2 Bedroom 1 King 2 Queens Connecting Suite

  • Sleeps 8
  • Free WiFi

1 King 2 Queens 2 Bedroom Suite with Sofabed

  • Sleeps 8
  • Free WiFi

2 Bedroom 1 King 2 Queens Suite with Balcony

  • Sleeps 8
  • Free WiFi

1 King 2 Doubles 2 Bedroom Suite with Golf View

  • Sleeps 8
  • Free WiFi

1 King 1 Queen 2 Bedroom Plus Suite

  • Sleeps 8
  • Free WiFi

1 Bedroom 1 Queen Suite with Washer Dryer

  • Sleeps 4
  • Free WiFi

Hearing Access 2 Bedroom 1 King 2 Queen Suite

  • Sleeps 8
  • Free WiFi

1 BEDROOM 1 KING DELUXE SUITE

  • Sleeps 4
  • Free WiFi

1 BEDROOM 1 QUEEN SUITE

  • Sleeps 4
  • Free WiFi

1 BEDROOM 1 QUEEN SUITE PLUS

  • Sleeps 4
  • Free WiFi

2 BEDROOM 1 KING 2 DOUBLES GOLF VIEW SUITE

  • Sleeps 8
  • Free WiFi

2 BEDROOM 1 KING 2 QUEEN SUITE HEARING ACCESS

  • Sleeps 8
  • Free WiFi

2 Bedroom 1 King 2 Queens Suite Accessible Roll-in Shower

  • Sleeps 6
  • Free WiFi

2 Bedroom 1 King 2 Queens Suite Large Balcony

  • Sleeps 6
  • Free WiFi

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About the neighborhood

Kissimmee

Hilton Vacation Club Mystic Dunes Orlando places you within a 15-minute drive of popular attractions such as Disney's Hollywood Studios® and Disney Springs™. This 986-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a golf course, and a restaurant.

What's nearby

  • Mystic Dunes Golf Club - 3 min drive - 1.3 miles
  • Disney's Animal Kingdom® Theme Park - 10 min drive - 4.1 miles
  • Disney Springs™ - 14 min drive - 10.0 miles
  • Magic Kingdom® Park - 16 min drive - 10.4 miles
  • Universal Orlando Resort - 22 min drive - 18.3 miles

Getting around

  • Brightline Orlando Station - 29 min drive
  • Orlando Intl. Airport (MCO) - 38 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪7-Eleven - ‬4 min drive
  • ‪Del Taco - ‬4 min drive
  • ‪Osaka Bay Buffet - ‬4 min drive

About this property

Hilton Vacation Club Mystic Dunes Orlando

Guests of Hilton Vacation Club Mystic Dunes Orlando have access to a golf course, 4 outdoor pools, and a children's pool. Self parking is available for USD 10.65 per night. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Other amenities at this golf hotel include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.
Guests can expect 52-inch TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include dining areas, microwaves, and stovetops. Weekly housekeeping is available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10.65 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 8 to 15 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Aloha Tiki Bar and Grill
  • Dunes Lagoon Bar
  • Kenzies

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Bicycle rentals
  • Books
  • Children's pool
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Mini golf
  • Pro golf shop
  • Table tennis
  • Video library
  • Volleyball
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's books
  • Children's games
  • Children's pool
  • Dining table
  • DVD player
  • In-room microwave
  • Laundry facilities
  • Living room
  • Mini golf
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5,813 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 23 buildings
  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests travelling with a service animal must contact the property prior to arrival.

Renovations and closures

The following facilities or services will be unavailable from May 25 2026 to June 5 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 18 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 34.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Children's club/arcade access
  • Concierge service
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 15 per person
  • Self parking fee: USD 10.65 per night
  • Housekeeping is available for an additional fee and varies based on unit size

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mystic Dunes Resort Kissimmee

Mystic Dunes Resort Diamond Resorts Kissimmee

Mystic Dunes Resort Diamond Resorts

Mystic Dunes Diamond Resorts Kissimmee

Mystic Dunes Diamond Resorts

Mystic Dunes Resort Golf Club by Diamond Resorts

Hilton Vacation Club Mystic Dunes Orlando Hotel

Mystic Dunes Resort Golf Club by Diamond Resorts

Hilton Vacation Club Mystic Dunes Orlando Kissimmee

Hilton Vacation Club Mystic Dunes Orlando Hotel Kissimmee

Frequently asked questions

Are free cancellation options available at Hilton Vacation Club Mystic Dunes Orlando?

Hilton Vacation Club Mystic Dunes Orlando offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Hilton Vacation Club Mystic Dunes Orlando?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Hilton Vacation Club Mystic Dunes Orlando on May 28, 2026 start from $148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hilton Vacation Club Mystic Dunes Orlando?

This hotel is located in Kissimmee, close to ESPN Wide World of Sports Complex, Disney's Animal Kingdom® Theme Park, and Disney's Hollywood Studios®. You'll also find Walt Disney World® Resort and Mystic Dunes Golf Club within a short drive.

Is parking available on site at Hilton Vacation Club Mystic Dunes Orlando?

Yes, parking is offered for USD 10.65 per night. Wheelchair-accessible van parking is also available for guests.

Does Hilton Vacation Club Mystic Dunes Orlando include a casino on the premises?

No, Hilton Vacation Club Mystic Dunes Orlando doesn't have a casino.

Is there an indoor pool at Hilton Vacation Club Mystic Dunes Orlando?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools. Note though that pool facilities will be unavailable from May 25 2026 until June 5 2026 (subject to change).

Is Hilton Vacation Club Mystic Dunes Orlando a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, 4 outdoor pools, and a poolside bar.

Are there hot tubs at Hilton Vacation Club Mystic Dunes Orlando?

No, there isn't a spa tub at this hotel.

Does Hilton Vacation Club Mystic Dunes Orlando have a restaurant with a breakfast menu?

Yes, Hilton Vacation Club Mystic Dunes Orlando serves a cooked-to-order breakfast for a surcharge each morning at Kenzies.

Does Hilton Vacation Club Mystic Dunes Orlando allow pets to stay free of charge?

No, pets aren't allowed at Hilton Vacation Club Mystic Dunes Orlando though service animals are welcome.

Are there connecting rooms at Hilton Vacation Club Mystic Dunes Orlando?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Hilton Vacation Club Mystic Dunes Orlando?

The closest major airport to Hilton Vacation Club Mystic Dunes Orlando is Kissimmee, FL (ISM-Kissimmee Gateway), which is 12.9 mi away (31 minutes by car). Another top airport is Orlando Intl. Airport (MCO), which is located 28.3 mi away (38-minute drive).

Are there rooms with balconies that I can book at Hilton Vacation Club Mystic Dunes Orlando?

Yes, some guestrooms at Hilton Vacation Club Mystic Dunes Orlando offer a furnished balcony/patio and may feature golf course views.

Does Hilton Vacation Club Mystic Dunes Orlando have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Hilton Vacation Club Mystic Dunes Orlando.

Hilton Vacation Club Mystic Dunes Orlando Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3376 out of 4823 reviews
Rating 8 - Good. 803 out of 4823 reviews
Rating 6 - Okay. 333 out of 4823 reviews
Rating 4 - Poor. 142 out of 4823 reviews
Rating 2 - Terrible. 169 out of 4823 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very noisy, kids ding doog ditching at late hours, no fans in bedroom
Stayed 2 nights in Apr 2026

10/10 Excellent

Shelley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was VERY clean. Customer service was quick and very responsive via text message for anything we needed. Will definitely be back!
Stayed 5 nights in Apr 2026

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice 1 night stay.
Stayed 1 night in Apr 2026

10/10 Excellent

Madina

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place!
Stayed 5 nights in Mar 2026

10/10 Excellent

Travis

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for a corporate chain! Front desk is rude and raise their voices.
Stayed 6 nights in Mar 2026

10/10 Excellent

Marina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice property, spacious accomodation, very quiet, easy parking, great golf course
Stayed 1 night in Apr 2026

8/10 Good

Sherry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Limited amenities, but nice property.
Stayed 5 nights in Mar 2026

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2026

10/10 Excellent

gunar

Stayed 1 night in Feb 2026

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Great room
Stayed 3 nights in Jan 2026

10/10 Excellent

Amber

Stayed 5 nights in Feb 2026

10/10 Excellent

Mary

Outstanding resort
Stayed 4 nights in Feb 2026

8/10 Good

Alberto M.

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort was overall nice. That said, I didn't like the fact that there wasn't a door between the main room and the ensuite, which causes for one to wake up their companion when using the bathroom early in the morning. Also the shower head in the tub has to be hand held and the other shower doesn’t come with a door which causes for a big wet/slippery mess to be formed every time that the shower is used.
Stayed 6 nights in Feb 2026

10/10 Excellent

Michelle

We had a 2 bedroom villa. The space was large and clean. The kitchen was fully equipped and there was a washer and dryer in the unit. The property was quiet and close to local attractions
Stayed 5 nights in Feb 2026

10/10 Excellent

Kimberly

Stayed 3 nights in Dec 2025

10/10 Excellent

Hyacinth

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was perfect
Stayed 2 nights in Dec 2025

10/10 Excellent

Alaysia

Liked: Cleanliness, staff & service, amenities
Always great
Stayed 2 nights in Feb 2026

6/10 Okay

Agustin

Traveled with family
Liked: Cleanliness, amenities
We were assigned a room on the third floor of one of the buildings, and no one told us the elevator wasn’t working. At midnight, my husband—who has back pain—had to carry all the luggage up the stairs. I called the front desk four times to ask for help and no one answered. The next day we found out our friends had been informed that the elevator was out of service, and they were also refunded the resort fee for the inconvenience. When I called to request the same refund, I was told no and that they would only offer points. I explained that our friends had received a refund, and they responded that “each guest is different.” After a long time insisting, they finally agreed to refund it. Then, at checkout, we noticed we were being charged about $300 extra. My husband complained and they corrected it, but overall the experience was extremely frustrating and disappointing.
Stayed 3 nights in Feb 2026

8/10 Good

Robert

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Staff was amazing. Room is outdated a little bit but has recently been bought by Hilton so i KNOW it will be 1000% better soon. But things that need work in just my opinion as a business owner are: dryer was out of balance and when used would make a loud clunking noise, the tub has black mold where the water comes out and needs cleaned better.
Stayed 6 nights in Feb 2026

10/10 Excellent

Stephanie

Stayed 3 nights in Feb 2026

10/10 Excellent

Rosalina

Stayed 3 nights in Feb 2026

10/10 Excellent

Ronald

Stayed 1 night in Feb 2026

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Stay was perfect!! Apartment was beautiful!
Stayed 2 nights in Jan 2026

8/10 Good

Michelle

Liked: Cleanliness
It was very large, but the condos themselves could use some updating.
Stayed 1 night in Feb 2026

8/10 Good

Linda, Grayslake

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and resort had many amenities. We were very pleased with the restaurant. Only 2 inconveniences: the door to the bedroom wouldnt open completely because the room was too small for the queen beds and there was mo microwave!
Stayed 2 nights in Feb 2026