Oh, what a delightful experience it is to return to the hotel, arms overflowing, while trying to corral a 4-year-old, only to find the front door locked at the ungodly hour of 8:00 on a Saturday night. How thrilling to have to dump everything on the ground and rummage through your pockets for the room key, just to unlock the main entrance. Clearly, the front desk employee has mastered the art of efficiency by not bothering to sit at the counter and keep an eye on the door. I mean, who needs customer service at 10:00 at night, right? Come on!