Western Michigan Vacation Packages

The Lobby was nice. But no restaurant or lounge. The bathtub needs to be re-galzed, the walls and doors of the hallways need to be painted. It didn't feel like a Radisson hotel. The bed was very hard and extremely uncomfortable to sleep on. Also the shower gel nearly blinded me. The irritation was so bad I had the put a cool towel on my eye just to get through the night. There should be a warning label on the toiletries informing of severe eye irritants. Nearly 24 hours later and I am still experiencing eye irritation.

Everything about this property was great except for the customer service. My room hadn't been serviced for 3 days and I asked to have it serviced via text and the front desk 3 times on the same day. No one came so I took out my own trash and got my own towels. Very frustrating especially since I stayed for 8 nights. Other than that, room and facilities were great!

Everyone was kind, breakfast was good, rooms felt very clean, and parking was easy. It was nice that you could park in the front or back and could easily enter the hotel directly into the elevator area. Kids had a great time in the pool. Only negative thing that could be said is the beds could have been more comfortable. Would stay there again.

Friendly and helpful front desk staff!

Clean, easy arrival and check out.