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Hotel Metropolitano

3.0 star property

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Elite Room (Deluxe Platino) | Premium bedding, Select Comfort beds, minibar, in-room safe
Front of property
Elite Room (Deluxe Platino) | Bathroom | Shower, free toiletries, hair dryer, slippers
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Calle 7 No 5-45, Neiva, Huila, 410001
  • Place, Neiva Cathedral
    ‪3 min walk‬
  • Place, Santander Park
    ‪5 min walk‬
  • Place, Alcvaro Sanchez Silva Coliseum
    ‪4 min drive‬
  • Airport, Neiva (NVA-Benito Salas)
    ‪6 min drive‬

About the neighborhood

Neiva

Hotel Metropolitano places you next to Neiva Cathedral and Santander Park. This 42-room, 3-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Neiva Cathedral - 3 min walk - 0.2 miles
  • Santander Park - 5 min walk - 0.3 miles
  • University Corporation of Huila - 18 min walk - 1.0 mile
  • Guillermo Plazas Alcid Stadium - 20 min walk - 1.1 miles
  • Alcvaro Sanchez Silva Coliseum - 4 min drive - 0.9 miles

Getting around

  • Neiva (NVA-Benito Salas) - 3 min drive

Restaurants

  • ‪Restaurante Azafran - ‬6 min walk
  • ‪El Asadero - ‬6 min walk
  • ‪Tijuana - ‬6 min walk
  • ‪Soca - ‬1 min walk
  • ‪Serendipia - ‬2 min walk

About this property

Hotel Metropolitano

Guests of Hotel Metropolitano enjoy free WiFi in public areas, coffee in a common area, and a computer station. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include laundry facilities, an ATM, and a TV in a common area.
51-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport premium bedding and bathrooms offer free toiletries and slippers. Other standard amenities include minibars, free local calls, and safes.

Similar properties

Reception
GHL Hotel Neiva
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 408 reviews
$85 nightly
The price is $85
Apr 12 - Apr 13
GHL Hotel Neiva

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:30 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • TV in common areas

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Elevator (98 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Magnifying mirror
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 2014
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 51-inch plasma TV with premium cable channels
  • DVR

Food and drink

  • 24-hour room service
  • Dining table
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hotel Metropolitano Neiva
Metropolitano Neiva
Hotel Metropolitano Hotel
Hotel Metropolitano Neiva
Hotel Metropolitano Hotel Neiva

Frequently asked questions

What's there to do within easy reach of Hotel Metropolitano?

This hotel is located in Neiva, just steps from Santander Park. You'll also find Magdalena River and Mohán Tower Viewpoint in Neiva less than a mile away.

Will I be able to park at Hotel Metropolitano?

No, there isn't parking available at the hotel.

Does Hotel Metropolitano have a casino?

No, Hotel Metropolitano doesn't have a casino.

Is there an indoor pool at Hotel Metropolitano?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Metropolitano?

Amenities that appeal to couples at this hotel include 24-hour room service, premium bedding, and a minibar.

Does Hotel Metropolitano have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Metropolitano have a restaurant with a breakfast menu?

Yes, Hotel Metropolitano serves free full breakfasts each morning from its restaurant.

Does Hotel Metropolitano allow pets to stay for free?

Yes, cats and dogs can stay for free at Hotel Metropolitano.

Does Hotel Metropolitano have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Metropolitano?

The closest major airport to Hotel Metropolitano is Neiva (NVA-Benito Salas), which is 1.7 mi away (3 minutes by car).

Can I book a room with a balcony at Hotel Metropolitano?

No, there aren't any guestrooms at Hotel Metropolitano that offer a balcony.

Hotel Metropolitano Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 94 reviews
Rating 8 - Good. 31 out of 94 reviews
Rating 6 - Okay. 17 out of 94 reviews
Rating 4 - Poor. 7 out of 94 reviews
Rating 2 - Terrible. 5 out of 94 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
Property is in older neighborhood with lot of trash and beggars near by! The staff is courteous and the breakfast is good. Got bitten by bugs each night I was there on my arms and legs so I left
Stayed 2 nights in Sep 2025

6/10 Okay

Benjamin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good location, but no water pressure, specially no hot water.
Stayed 3 nights in May 2025

6/10 Okay

Ayele, Concord

Liked: Staff & service, property conditions & facilities
Decent, friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

MARJORIE

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2024

8/10 Good

Yoel

Liked: Cleanliness, staff & service
Bathrooms have no hot water and showers leak water on the floors other than that its Ok for the price.
Stayed 1 night in Nov 2024

2/10 Terrible

Aurelio

Traveled with group
I got a room and overnight I developed Bugbites on my body. I informed the Hotel manager and showed them the bites all over my body as well as pictures of the bites, they moved me to another room. Unfortunately , I was already affected.
Stayed 1 night in Aug 2024

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pay attention

If you get a room facing the street - don’t expect to sleep - I thought I had the windows open - I didn’t. This is the first area of Colombia I didn’t feel safe in - day but especially night. As other reviews have said - there is little to eat close to the hotel. The water is cold in the morning and luke warm in the evening. I rarely say this but I definitely wouldn’t come back here
Stayed 2 nights in Aug 2024

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Elevator was broken so going up 7 floors to get to my room was interesting.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the people at the lobby are great and treat me like family
Stayed 4 nights in Apr 2024

2/10 Terrible

Fabian H

Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Stayed here overnight on a road trip, so I unfortunately lost the time to get to know Neiva. The hotel is located right in the centro and seems to be surrounded by many points of interest and restaurants. I arrived late, around 9 PM and the entrance was secure, the desk attendant was attentive and followed great safety protocols and was helpful. Good experience even for a limited stay. The bed/room was quite comfortable, too.
Stayed 1 night in Jul 2023

6/10 Okay

Octavio J

Stayed 2 nights in Jul 2023

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 3 nights in Apr 2023

4/10 Poor

Jose

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 3 nights in Mar 2023

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great & very helpful. No hot water but you really don’t need it since it’s hot outside. AC in the rooms & seems pretty sound proof. All in it’s good for the area
Stayed 2 nights in Sep 2022

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The best thing about this property were the staff super polite froendly, and helpful the property itself is a little tired, there was no option for hot water as its been our of service for sometime. The parking is about 300m distance from the hotel? Very difficult even to drop and bags off. The main street outside the hotel was very dirty. It did not look like a place you should fo out at night. I dont think i would stay here again.
Stayed 1 night in Jul 2022

4/10 Poor

Juan Carlos

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff really help full and friendly but one day no towel no hot water TV local channel suck room services terrible
Stayed 5 nights in Apr 2022

6/10 Okay

Juan Carlos

Traveled with partner
Liked: Cleanliness
Breakfast Services was great issue with the shower leak and hot water was so weak most of the time shower with cold water I have cold and flu in the end of my trip
Stayed 9 nights in Dec 2021

10/10 Excellent

Corporación

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Jorge Hernan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing Works here

The worst hotel experience I have ever had. Internet didnt work, no hot water, local tv only, noisy air conditioning, small rooms and no social area. The minibar goes off when you leave rhe room and receprion is almost always unattended. Front door is always closed or stucked. The owner of this place should guve it some attention and invest some money in the premises. NOT RECOMMEDED AT ALL.
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Neiva, Huila well looked after and friendly staff. The place was clean and well serviced. Felt secure and in house wi-fi works well.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice. Very central and near to everywhere. The service was very good they were very polite.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is decent, breakfast is ok. Zone is no quite and unsafe. I have to paid Additional fees.
Stayed 1 night in Jul 2019

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