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Grand Hyatt Baha Mar

4.5 star property

Choose dates to view prices

Photo gallery for Grand Hyatt Baha Mar

On the beach, white sand, beach cabanas, sun loungers
Creator video - submitted by Cherry Blasczak
Aerial view
Lobby
Casino

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
One Baha Mar Boulevard, Nassau, New Providence
  • Place, The Current Baha Mar Gallery and Art Center
    ‪6 min walk‬
  • Place, Royal Blue Golf Club
    ‪10 min walk‬
  • Place, Cable Beach
    ‪3 min drive‬
  • Airport, Nassau (NAS-Lynden Pindling Intl.)
    ‪10 min drive‬

Room options

View all photos for Grand Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Grand Room, 2 Queen Beds

8.6 out of 10
Excellent
(121 reviews)
  • 470 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Grand Room, 1 King Bed

9.0 out of 10
Wonderful
(262 reviews)
  • 470 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(63 reviews)
  • Ocean view
  • 470 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(60 reviews)
  • Ocean view
  • 470 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View

8.0 out of 10
Very good
(99 reviews)
  • Ocean view
  • 470 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Ocean View

Room, 1 King Bed, Balcony, Ocean View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Balcony, Ocean View

8.8 out of 10
Excellent
(95 reviews)
  • Ocean view
  • 470 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Fountain View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds (Fountain View)

8.4 out of 10
Very good
(157 reviews)
  • Lagoon view
  • 470 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Fountain View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed (Fountain View)

8.8 out of 10
Excellent
(143 reviews)
  • Lagoon view
  • 470 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Ocean View (Residence, West Tower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Bedrooms, Ocean View (Residence, West Tower)

8.4 out of 10
Very good
(9 reviews)
  • Ocean view
  • 1677 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Suite, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Grand Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 688 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom (Residence,1 King,Fountain Vw,West Twr)

Exterior

Room, 1 Bedroom (Residence,1 King,Fountain Vw,West Twr)

7.4 out of 10
Good
(8 reviews)
  • Lake view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom, Ocean View (Residence, 1 King bed, West Tower)

Room, 1 Bedroom, Ocean View (Residence, 1 King bed, West Tower) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 Bedroom, Ocean View (Residence, 1 King bed, West Tower)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1023 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom (2Queen,Residence,Fountain Vw,West Twr)

Exterior

Deluxe Room, 1 Bedroom (2Queen,Residence,Fountain Vw,West Twr)

10.0 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 1232 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Bedroom, Ocean View (Residence, 1 King bed, West Tower)

Exterior

Deluxe Room, 1 Bedroom, Ocean View (Residence, 1 King bed, West Tower)

8.4 out of 10
Very good
(11 reviews)
  • Ocean view
  • 1232 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 Bedroom (Residence,1King,Fountain Vw,East Twr)

Room, 1 Bedroom (Residence,1King,Fountain Vw,East Twr) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 Bedroom (Residence,1King,Fountain Vw,East Twr)

9.0 out of 10
Wonderful
(10 reviews)
  • Lake view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom, Ocean View (Residence, 1 King bed, Esat Tower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 Bedroom, Ocean View (Residence, 1 King bed, Esat Tower)

9.8 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Ocean View (Residence, 2 King-bedded rooms)

Water view

Room, 3 Bedrooms, Ocean View (Residence, 2 King-bedded rooms)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 2500 sq ft
  • Sleeps 7
  • 3 King Beds

View all photos for Room, 2 Queen Beds (Fountain View Reserve)

Room, 2 Queen Beds (Fountain View Reserve) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds (Fountain View Reserve)

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Fountain View Reserve)

Room, 1 King Bed (Fountain View Reserve) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed (Fountain View Reserve)

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Aerial view

British Colonial - Nassau

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  • On private beach
  • Pool
  • Waterslide
  • Free WiFi
8.6 out of 10, Excellent, 2,409 reviews
$282 nightly
The price is $309
Apr 28 - Apr 29
Total with taxes and fees
British Colonial - Nassau

About the neighborhood

Nassau

Royal Blue Golf Club is a short stroll from Grand Hyatt Baha Mar, and other popular attractions like Cable Beach are within a couple of miles (3 km). This 1800-room, 4.5-star resort has 8 outdoor pools along with a golf course and a full-service spa.
View more Resorts in NassauOpens in a new window

What's nearby

  • The Current Baha Mar Gallery and Art Center - 6 min walk - 0.3 miles
  • Baha Bay Water Park - 6 min walk - 0.4 miles
  • Royal Blue Golf Club - 10 min walk - 0.6 miles
  • Lake Cunningham - 15 min walk - 0.8 miles
  • Cable Beach - 3 min drive - 1.2 miles

Getting around

  • Lynden Pindling Intl. Airport (NAS) - 10 min drive

Restaurants

  • ‪Marcus at Baha Mar Fish+Chop House - ‬7 min walk
  • ‪Café Madeleine - ‬6 min walk
  • ‪Sugar Factory American Brasserie - ‬6 min walk
  • ‪Baha Bay Beach Club - ‬8 min walk
  • ‪Stix - ‬6 min walk

About this property

Grand Hyatt Baha Mar

Grand Hyatt Baha Mar features a golf course, a full-service spa, and 8 outdoor pools. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this beach resort include a casino, a free water park, and a nightclub.
Guests can expect free WiFi and 48-inch flat-screen TVs. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Coffee makers, ceiling fans, and laptop-compatible safes are also available.
Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Espa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas
SLS Baha Mar
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
8.6 out of 10, Excellent, 1,090 reviews
$365 nightly
The price is $401
Apr 15 - Apr 16
Total with taxes and fees
SLS Baha Mar

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Uncovered valet parking on site (USD 25 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: USD 45 for adults and USD 20 for children
  • 10 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Drift
  • Palms Cafe
  • Regatta Buffet
  • Shuang Ba
  • Stix

Things to do

  • 1,100 slot machines
  • 119 gaming tables
  • 18-hole golf course
  • 4 outdoor pickleball courts
  • 8 outdoor pools
  • 9 outdoor tennis courts
  • Art gallery
  • Basketball
  • Billiards/pool table
  • Casino (100,000 square feet of space)
  • Children's club
  • Children's pool
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free water park
  • Full-service spa
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Kayaking
  • Lazy river
  • Library
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Pro golf shop
  • Rowing/canoeing
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Lazy river
  • Lifeguards on site
  • Mini golf
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 34 meeting rooms
  • Conference center (82,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (96 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 28 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • 48-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 250 per pet, per week
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 65.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 83.60 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 45 for adults and USD 20 for children
  • Uncovered valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 250 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 65.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Baha Mar Hotel Nassau
Grand Hyatt Baha Mar Nassau
Grand Hyatt Baha Mar Resort Nassau
Grand Hyatt Baha Mar Resort
Grand Hyatt At Baha Mar
Grand Hyatt Baha Mar Resort
Grand Hyatt Baha Mar Nassau
Grand Hyatt Baha Mar Resort Nassau

Frequently asked questions

Is free cancellation available at Grand Hyatt Baha Mar?

Grand Hyatt Baha Mar offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Grand Hyatt Baha Mar?

As of Mar 30, 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Baha Mar on Apr 13, 2026 start from $465, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Grand Hyatt Baha Mar?

This resort in Nassau is within a 10-minute walk of The Current Baha Mar Gallery and Art Center and Baha Bay Water Park. You'll also find Cable Beach and Junkanoo Beach within a short drive.

Will I be able to park at Grand Hyatt Baha Mar?

Yes, self parking is offered for free at the resort. Valet parking is available for USD 25 per day with in/out privileges.

Is there a spa at Grand Hyatt Baha Mar?

Espa is the resort's spa and services include Swedish massages, prenatal massages, Ayurvedic treatments, and reflexology.

Does Grand Hyatt Baha Mar have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, a beachfront restaurant, and 3 beach bars at this resort.

Does Grand Hyatt Baha Mar include a casino on the premises?

Yes, Grand Hyatt Baha Mar has a casino that's 100000 square feet and includes 119 gaming tables, 1100 slot machines, and 10 VIP rooms.

Is there an indoor pool at Grand Hyatt Baha Mar?

No, this resort doesn't have an indoor pool; however, there are 8 outdoor pools.

Is Grand Hyatt Baha Mar good for couples?

This beachfront resort offers plenty of amenities for couples including 3 beach bars, a beachfront restaurant, and 8 outdoor pools.

Are there hot tubs at Grand Hyatt Baha Mar?

No, but this resort does have a steam room.

Does Grand Hyatt Baha Mar have a restaurant with a breakfast menu?

Yes, Grand Hyatt Baha Mar has 10 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Grand Hyatt Baha Mar allow pets to stay for free?

Although they can't stay for free, pets are welcome at Grand Hyatt Baha Mar for a fee of USD 250 per pet, per week.

Are there connecting rooms at Grand Hyatt Baha Mar?

Yes, you can book connecting rooms at this resort for your group or family vacation.

How close is the airport from Grand Hyatt Baha Mar?

The closest major airport to Grand Hyatt Baha Mar is Lynden Pindling Intl. Airport (NAS), which is 6.2 mi away (10 minutes by car).

Can I book a room with a balcony at Grand Hyatt Baha Mar?

Yes, some guestrooms at Grand Hyatt Baha Mar offer a furnished balcony and may feature ocean views.

Does Grand Hyatt Baha Mar have a wedding venue on site?

There are wedding services available at Grand Hyatt Baha Mar if that's in your vacation plans.

Grand Hyatt Baha Mar Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2987 out of 4901 reviews
Rating 8 - Good. 951 out of 4901 reviews
Rating 6 - Okay. 524 out of 4901 reviews
Rating 4 - Poor. 234 out of 4901 reviews
Rating 2 - Terrible. 205 out of 4901 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Margaret

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The rooms need repair. Pools are nice and there is lots to do for kids, but there is no accommodating for delays. Our flight was cancelled and we didn't arrive until the next day and there was no apology no nothing for us.
Stayed 5 nights in Mar 2026

10/10 Excellent

Mark, Murrells Inlet

Stayed 4 nights in Feb 2026

8/10 Good

Aimee

Rooms could have been cleaner. Sheets and comforters had stains. Pillows were aweful. Bag of trash in our hallway the entire stay! Staff were rude. Came over to kick my daughter off the casino floor. However she’s 20. So he could have politely asked for her ID instead of embarrassing us!
Stayed 4 nights in Feb 2026

10/10 Excellent

Graig

Stayed 1 night in Feb 2026

8/10 Good

ENGIN

Stayed 4 nights in Feb 2026

10/10 Excellent

Towan Edward

Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 4 nights in Jan 2026

8/10 Good

steve

Stayed 4 nights in Jan 2026

10/10 Excellent

Yosef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Jan 2026

4/10 Poor

susan

Liked: Cleanliness
The rooms are tight & the bathroom design and doors were horribly designed leaving very little privacy. Exercise classes were canceled last minute as well as boat excursions. Wifi is not secure, we experienced bank fraud on one of our accounts. Wouldnt have thought this type of named brand corporate hotel would have such weak security. They also add on service fees for each day besides resort fees without your knowledge. Shame on them pay your staff better than pass it on to your guests. We had much better stays elsewhere. Would not return.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lenny

Stayed 1 night in Dec 2025

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Great water park included, beautiful jazz club, newly renovated room in the west tower, great maid service for our room, nice beaches and vibe. But overall service at the resort is perfunctory at best and in no way indicative of the five star room rates, but I think that’s also just a Bahamas thing. On site restaurants are hard to book, so plan ahead. Food was hit or miss. Leola and Marcus were great. Sugar Factory and Regatta Buffett were very mediocre but just as expensive.
Stayed 5 nights in Dec 2025

10/10 Excellent

PADMA

Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Stayed 2 nights in Nov 2025

10/10 Excellent

Rajesh

Stayed 5 nights in Dec 2025

2/10 Terrible

Can

Disliked: Staff & service, property conditions & facilities
Not good at all for families as there is a giant casino in lobby and there is no way to go to any restaurant without going through this casino. Security there is rude and threatening. Don’t go there unless you are single to play in casino
Stayed 5 nights in Dec 2025

10/10 Excellent

Marlene

Stayed 2 nights in Dec 2025

2/10 Terrible

samar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They charged for things not disclosed during booking or Checkin. Resort itself: 5 stars Restaurant service: 2 stars. It takes for ever. Then service charge is added. It’s mandatory. But why about when service is poor? Check out: They tack on $21/ day for “room service charge, for room cleaning etc”. This is not disclosed to you. Manager told me that I’ll have to fight it with Expedia. I told her Expedia is your travel partner and they should look into it. She said it’s not her job cuz we booked through Expedia. She also mentioned that the hotel doesn’t recommend booking through Expedia. Fact: Expedia is your sales partner. You need to fix it or honor what your partner sold. Or tell us during check in. We will be contacting our attorney. Don’t let this slide. It’s totally fair to charge anything as long as it’s disclosed to you. But to charge for things that were not disclosed is completely wrong.
Stayed 6 nights in Dec 2025

6/10 Okay

Christian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall the resort is one of the best I've been to, in fact this was our third vacation here. Unfortunately it was ruined on the last day by some over-zealous yellow-shirted pool attendants who decided it was time to enforce the 45 minute rule related to time away from your lounge chair. Although it is clearly stated that attendants may remove personal affects from lounge chairs if you are away for more than 45 minutes, never in three years have I ever heard of it being followed-through. In fact I've never seen it happen in 25+ years of resort travel. Yes, we were away from the chairs for about an hour and a half as we went for breakfast and then packed our room up and checked out. Yes, we were gone "a long time" but 45 minutes is absurd. A woman with small kids beside us also had her belongings removed *while she was in the pool* with her kids! The reason the attendant gave me (who was beyond rude) was "It's not fair to other guests...". Seems logical, except that's not how the resort etiquette works - everyone knows if you want a chair you get there early and "claim" it. Forty-five minutes is not enough time to go for lunch at this resort, let alone the water park. Really not sure who they are trying to "make happy" with their policy as all it does is infuriate those who have had their belongings removed. The policy is absurd. Maybe they need to put egg timers beside each chair that begin counting down 45 minutes so we can all play musical lounge chairs. Absurd!
Stayed 5 nights in Dec 2025

8/10 Good

Magdalena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and beach, however customers service is horrible!
Stayed 5 nights in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 3 nights in Dec 2025

8/10 Good

YIQING

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great hotel in bahamas, the only issue is everything is so expensive.....
Stayed 5 nights in Dec 2025

6/10 Okay

Viviana

Rooms are nice the place is nice but the service is not quite good for a place
Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great and all the staff were very friendly snd helpful. We all loved the beach, water park with slides and all the pools. The restaurants were great! Marcus, Sugar Factory, Cinko and all the pool side food choices were great! We can't wait to go back.
Stayed 4 nights in Dec 2025

10/10 Excellent

Paolo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!
Stayed 6 nights in Dec 2025

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was generally much poorer than I’d expect for the prices paid. Particularly as it relates to dining and drinks at the pool (very very slow).
Stayed 3 nights in Dec 2025

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