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Zermatt Utah Resort & Spa Trademark Collection by Wyndham

4.0 star property

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Photo gallery for Zermatt Utah Resort & Spa Trademark Collection by Wyndham

Exterior
Property amenity
Townhome, 4 Bedrooms, Non Smoking | Living area | 32-inch flat-screen TV with cable channels, TV
Reception
Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
784 W. Resort Drive, Midway, UT, 84049
  • Place, Homestead Crater
    ‪7 min walk‬
  • Place, Homestead Golf Course
    ‪8 min walk‬
  • Place, Wasatch Mountain State Park
    ‪11 min walk‬
  • Airport, Provo, UT (PVU)
    ‪59 min drive‬

Room options

View all photos for Wasatch 2 Bedroom Suite, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Wasatch 2 Bedroom Suite, Non Smoking

  • 301 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds
  • Free WiFi

View all photos for 1 Bedroom Villa, 900 sf, full-sized kitchen, separate living room w/sleeper sofa, jetted tub

Premium bedding, down comforters, pillowtop beds, in-room safe

1 Bedroom Villa, 900 sf, full-sized kitchen, separate living room w/sleeper sofa, jetted tub

8.8 out of 10
Excellent
(16 reviews)
  • Mountain view
  • 904 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for 2 Bedroom 2 Bath Villa, 1200 sf, full-sized kitchen, separate living room w/sleeper sofa, jetted tub

2 Bedroom 2 Bath Villa, 1200 sf, full-sized kitchen, separate living room w/sleeper sofa, jetted tub | Premium bedding, down comforters, pillowtop beds, in-room safe

2 Bedroom 2 Bath Villa, 1200 sf, full-sized kitchen, separate living room w/sleeper sofa, jetted tub

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 1195 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for 3 Bedroom 3 Bath Villa, 1800 sf, full-sized kitchen, separate living room w/sleeper sofa, jetted tub

A living room with a sofa, a coffee table with magazines, two floral armchairs, a wooden dining table with chairs, a kitchen area with wooden cabinets, and a sliding glass door with blinds.

3 Bedroom 3 Bath Villa, 1800 sf, full-sized kitchen, separate living room w/sleeper sofa, jetted tub

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 1815 sq ft
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Alpine King ADA Room, Fridge & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Alpine King ADA Room, Fridge & Microwave

8.4 out of 10
Very good
(11 reviews)
  • Mountain view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Alpine King, Fridge & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Alpine King, Fridge & Microwave

8.6 out of 10
Excellent
(24 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe King, Sofa Sleeper, Fireplace, Sitting Area

A hotel room with a bed, a desk, a chair, a fireplace, and a painting on the wall.

Deluxe King, Sofa Sleeper, Fireplace, Sitting Area

7.8 out of 10
Good
(9 reviews)
  • Mountain view
  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Penthouse Suite, Balcony, Jetted Tub, Fireplace, Sitting Area

Penthouse Suite, Balcony, Jetted Tub, Fireplace, Sitting Area | Premium bedding, down comforters, pillowtop beds, in-room safe

Penthouse Suite, Balcony, Jetted Tub, Fireplace, Sitting Area

9.0 out of 10
Wonderful
(20 reviews)
  • Mountain view
  • 498 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Wasatch Standard King

Wasatch Standard King | Premium bedding, down comforters, pillowtop beds, in-room safe

Wasatch Standard King

8.0 out of 10
Very good
(1 review)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 Twin Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Twin Bed, Non Smoking

  • 300 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Alpine Queen ADA Room, Fridge & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Alpine Queen ADA Room, Fridge & Microwave

  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Alpine Queen, Fridge & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Alpine Queen, Fridge & Microwave

9.0 out of 10
Wonderful
(12 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Queen, Sofa Sleeper, Fireplace, Sitting Area

Deluxe Queen, Sofa Sleeper, Fireplace, Sitting Area | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Queen, Sofa Sleeper, Fireplace, Sitting Area

9.0 out of 10
Wonderful
(12 reviews)
  • Mountain view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Wasatch Standard Queen

Premium bedding, down comforters, pillowtop beds, in-room safe

Wasatch Standard Queen

8.4 out of 10
Very good
(37 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Villa, 1 Bedroom, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Villa, 1 Bedroom, Non Smoking

  • Mountain view
  • 890 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 3 Bedrooms, Non Smoking

A living room with a sofa, a coffee table with magazines, two floral armchairs, a wooden dining table with chairs, a kitchen area with wooden cabinets, and a sliding glass door with blinds.

Suite, 3 Bedrooms, Non Smoking

  • Mountain view
  • 1815 sq ft
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Townhome, 4 Bedrooms, Non Smoking

Townhome, 4 Bedrooms, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Townhome, 4 Bedrooms, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 14
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Townhome, Multiple Beds

Townhome, Multiple Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Townhome, Multiple Beds

  • Sleeps 8
  • 1 Queen Bed and 4 Twin Beds
  • Free WiFi

About the neighborhood

Midway

Homestead Crater is a short stroll from Zermatt Utah Resort & Spa Trademark Collection by Wyndham, and other popular attractions like Soldier Hollow Resort are within a 15-minute drive. This 4-star resort has 230 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool.
View more Resorts in MidwayOpens in a new window

What's nearby

  • Adventure Haus - 2 min walk - 0.1 miles
  • Homestead Crater - 7 min walk - 0.4 miles
  • Homestead Golf Course - 8 min walk - 0.5 miles
  • Wasatch Mountain State Park - 11 min walk - 0.6 miles
  • Midway City Ice Rink - 3 min drive - 2.0 miles

Getting around

  • Salt Lake City International Airport (SLC) - 56 min drive

Restaurants

  • ‪Maverik Adventures First Stop - ‬9 min drive
  • ‪Jersey Mikes - ‬9 min drive
  • ‪Back 40 Ranch House Grill - ‬10 min drive
  • ‪The Milk House - ‬8 min walk
  • ‪Buon Appetito Italian Bistro - ‬7 min drive

About this property

Zermatt Utah Resort & Spa Trademark Collection by Wyndham

Guests of Zermatt Utah Resort & Spa Trademark Collection by Wyndham enjoy a full-service spa, an indoor pool, and an outdoor pool. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this hot springs resort include a children's pool, a gym, and 2 hot tubs.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds with premium bedding and down comforters ensure a restful night, and bathrooms offer spring water baths, rainfall showers, hair dryers, and free toiletries. Coffee makers, free local calls, and safes are other standard amenities. Weekly housekeeping is available.
2 hot tubs are on site along with an indoor pool and an outdoor pool. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa has 9 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Similar properties

Hot springs
Homestead Midway Utah
Midway
  • Pool
  • Hot tub
  • Parking included
  • Restaurant
8.6 out of 10, Excellent, 1,010 reviews
$188 nightly
The price is $216
May 17 - May 18
Total with taxes and fees
Homestead Midway Utah

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lobby Lounge
  • The Bakery
  • Z's Restaurant

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 2 outdoor tennis courts
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Mini golf
  • Outdoor pool
  • Outdoor pool (guest access)
  • Ski equipment rentals
  • Ski storage
  • Steam room
  • Volleyball

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)

Business services

  • Conference center (30,000 square feet of space)
  • Meeting rooms

Outdoors

  • In the mountains
  • Picnic area
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Spring water bathtub or rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per stay
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 46.09 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Check-in: 4 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.

Property is also known as

Resort Zermatt

Zermatt Midway

Zermatt Utah Resort Trademark Collection Wyndham Midway

Zermatt Resort Midway

Zermatt Utah Hotel

Zermatt Hotel

Zermatt Utah Resort Trademark Collection Wyndham

Zermatt Utah Trademark Collection Wyndham Midway

Zermatt Utah Trademark Collection Wyndham

Zermatt Utah Resort Spa A Trademark Collection Hotel

Zermatt Utah Tramark Collecti

Zermatt Utah Resort & Spa Trademark Collection by Wyndham Resort

Zermatt Utah Resort & Spa Trademark Collection by Wyndham Midway

Frequently asked questions

Is free cancellation available at Zermatt Utah Resort & Spa Trademark Collection by Wyndham?

Zermatt Utah Resort & Spa Trademark Collection by Wyndham offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Zermatt Utah Resort & Spa Trademark Collection by Wyndham?

As of May 12, 2026, prices found for a 1-night stay for 2 adults at Zermatt Utah Resort & Spa Trademark Collection by Wyndham on May 25, 2026 start from $174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Zermatt Utah Resort & Spa Trademark Collection by Wyndham?

This resort in Midway is within a 10-minute walk of Homestead Crater and Homestead Golf Course. You'll also find Wasatch Mountain State Park and Provo River within a short drive.

Will I be able to park at Zermatt Utah Resort & Spa Trademark Collection by Wyndham?

Yes, uncovered self parking is offered for free at the resort. Wheelchair-accessible van parking is also available for guests.

Is there a spa available at Zermatt Utah Resort & Spa Trademark Collection by Wyndham?

The Spa is the resort's spa and services include prenatal massages, hot stone massages, aromatherapy, and couples treatments. The spa is not open daily but only on select days.

Does Zermatt Utah Resort & Spa Trademark Collection by Wyndham include a casino at the property?

No, Zermatt Utah Resort & Spa Trademark Collection by Wyndham doesn't have a casino.

Is there an indoor pool at Zermatt Utah Resort & Spa Trademark Collection by Wyndham?

Yes, this resort has an indoor pool as well as an outdoor pool and 2 hot tubs. Guests have pool access between 8:00 AM and 10:00 PM.

Is Zermatt Utah Resort & Spa Trademark Collection by Wyndham good for couples?

This boutique resort offers many amenities for couples such as a restaurant and an outdoor pool with some guestrooms featuring a fireplace.

Does Zermatt Utah Resort & Spa Trademark Collection by Wyndham have a hot tub?

No, but all guestrooms at this resort have spring water bathtubs.

Does Zermatt Utah Resort & Spa Trademark Collection by Wyndham have a restaurant that serves breakfast?

Yes, Zermatt Utah Resort & Spa Trademark Collection by Wyndham serves breakfast for a surcharge at Z's Restaurant.

Does Zermatt Utah Resort & Spa Trademark Collection by Wyndham allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Zermatt Utah Resort & Spa Trademark Collection by Wyndham for a fee of USD 75 per pet, per stay.

Does Zermatt Utah Resort & Spa Trademark Collection by Wyndham have connecting rooms available?

No, there aren't connecting guestrooms at this resort.

How close is the airport from Zermatt Utah Resort & Spa Trademark Collection by Wyndham?

The closest major airport to Zermatt Utah Resort & Spa Trademark Collection by Wyndham is Provo, UT (PVU), which is about 24.4 mi away.

Can I book a room with a balcony at Zermatt Utah Resort & Spa Trademark Collection by Wyndham?

Yes, some guestrooms at this resort offer either a furnished balcony/patio and a patio where guests can enjoy mountain and courtyard views.

Zermatt Utah Resort & Spa Trademark Collection by Wyndham Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 501 out of 1002 reviews
Rating 8 - Good. 210 out of 1002 reviews
Rating 6 - Okay. 158 out of 1002 reviews
Rating 4 - Poor. 72 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ronald, CORONA

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This place looks very Harry Potter-ish. Everything was great except the key card keeps getting erased for the magnetized cause we had to get a replacement key card twice.
Stayed 2 nights in Mar 2026

10/10 Excellent

Dana

Liked: Cleanliness, amenities
Customer service was excellent. Gym was clean and lots to use spacious. Beds comfy and pillows too.
Stayed 1 night in Feb 2026

8/10 Good

Marie

Stayed 4 nights in Feb 2026

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities
N/A
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Lelia

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable and the amenities were very nice. We spent some time in the hot tub and pool and enjoyed a walk around the property. The staff were exceptional. I became very ill the night before we had to leave and they were all very kind and helpful. They extended our stay which allowed me to rest and heal. I would come back again.
Stayed 1 night in Jan 2026

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Totally clean room, bad ass staff always super helpful really like this place and we will come back many times bonus they have an indoor outdoor heated pool
Stayed 1 night in Jan 2026

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, amenities
Ok
Stayed 3 nights in Jan 2026

10/10 Excellent

Ablustian, New York

Liked: Cleanliness, amenities, property conditions & facilities
I always have a great time at Zermatt and my family loves it too. I highly recommend the stay, the pool, jacuzzi and staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Tana

Stayed 3 nights in Jan 2026

2/10 Terrible

Wayne D

Stayed 5 nights in Jan 2026

10/10 Excellent

Melanie

Stayed 1 night in Jan 2026

8/10 Good

Renee luz

Liked: Staff & service
Stayed 1 night in Dec 2025

2/10 Terrible

Cody

I have stayed at this
Stayed 1 night in Dec 2025

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Understaffed. Shops were not open and there was only one place on site to eat, which was a bar and in the state of Utah you have to be 21 or older to go in. My 11-year-old daughter couldn’t go in. So we had to drive back into town to get food. No many refrigerator or microwave or blankets or complementary bottled water in the room. The shower had a glob of black long hair that blend it in with the granite wall. No one in my group has black hair. The ice machine in vending machines were on the other side of the resort and was very inconvenient. I could’ve stayed Adalis expensive hotel, and had better service and more amenities than we’re here. The description of the resort is far from what it actually is. Hotels.com needs to update and put what’s really going on at this resort. Don’t bother spending your money. They actually should refund me mine.
Stayed 1 night in Dec 2025

8/10 Good

gilza marcia dos, Wellesley Hills

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good stuff, location, comfortable.
Stayed 3 nights in Dec 2025

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was good, but the steam room was not working. Relaxing and spending some time using the amenities during winter was something we were looking into doing and it was disappointing.
Stayed 2 nights in Dec 2025

6/10 Okay

Kerry

Traveled with family and small children, Traveled with family
Liked: Staff & service
The overall property is old yet somewhat maintained. The pool is large and has a great indoor/outdoor option yet was too cold to enjoy. The restaurants/pub closed very early. The walls are paper thin and we unfortunately heard our neighbors partying all night.
Stayed 2 nights in Dec 2025

8/10 Good

Alby

Stayed 1 night in Dec 2025

6/10 Okay

Diana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Room wasn’t ready for us!! Room was cold, no table or chairs to sit in the room. Front desk attendant wasn’t helpful
Stayed 3 nights in Dec 2025

6/10 Okay

Regina

Traveled with family and small children
Disliked: Amenities
My stay at the resort was just **average**. The facilities feel quite **outdated** and it seems to be **understaffed**, which is understandable given the post-Covid landscape. Upon check-in, I was frustrated to find that our room was missing several essential toiletries. While they claim to provide room service every third day, it wasn't until our fourth day that we returned to a cleaned room. I wasn't even aware we were supposed to receive bar soap until the staff arrived. On a positive note, the staff were consistently **friendly** and responsive to my requests. However, it became a daily hassle to ask for basic supplies like toilet paper, tissue, soap, shampoo, and towels, which felt unnecessary considering the nightly rate. The dining experience was also disappointing. The restaurant, Z's, only operates for brunch on weekends and the quality didn’t justify the price. The food was often left sitting in metal heat containers, resulting in dishes that were wilted, overcooked, or mushy. To add to the frustration, I was charged separately for coffee and orange juice, making the brunch for two quite pricey at over $33 for adults and $29 for a child. The bakery located at the front of the resort has good offerings but closes at 3 PM. While it has a French-inspired menu with items like ham and cheese croissants, scones, specialty coffees, and breakfast burritos, it lacks variety if you need something more than just a snack. The lobby provided guests with iced water and cups.
Stayed 5 nights in Dec 2025

6/10 Okay

Milena

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall our stay was good, but not housekeeping service in there nights, that ok but at least they should put enough toilet paper o towels. The carpet need to be clean. Breakfast at the bakery was really good, if the can price and name the pastries would be nice and healthy options.
Stayed 3 nights in Dec 2025

2/10 Terrible

Trinity

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
They charged me 3 time for my room they never ever cleaned the room. I was there for 6 nights and they didn't even bring towels or toilet paper
Stayed 5 nights in Dec 2025

8/10 Good

Lynn

Stayed 1 night in Dec 2025

8/10 Good

Misty

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
our room was really clean and nice. I was sad we couldn't check in early as we had reservation at the Crater for swimming.
Stayed 1 night in Dec 2025

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