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FlowSuites Polanco

3.5 star property
VIP Access

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Photo gallery for FlowSuites Polanco

A modern building with a glass facade and brick exterior, featuring a central entrance and surrounding greenery.
Fridge, microwave, stovetop, coffee/tea maker
Penthouse | Free minibar items, in-room safe, individually furnished, desk
A modern hotel room with a large bed, a smaller bed, and a seating area.
A modern kitchen with a white countertop, a glass-top island, and black chairs. There is a potted plant with pink flowers and a lamp on the island.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
Emilio Castelar # 34 (esquina Galileo), Colonia Polanco, Mexico City, CDMX, 11560
  • Place, Avenida Presidente Masaryk
    ‪1 min walk‬
  • Place, Auditorio Nacional
    ‪9 min walk‬
  • Place, National Museum of Anthropology
    ‪12 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Executive Apartment, 1 Queen Bed

Free minibar items, in-room safe, individually furnished, desk

Executive Apartment, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Apartment, 1 King Bed

Free minibar items, in-room safe, individually furnished, desk

Executive Apartment, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Penthouse

A modern hotel room with a large bed, a smaller bed, and a seating area.

Penthouse

  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

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About the neighborhood

Mexico City

Located in Polanco, FlowSuites Polanco is adjacent to Avenida Presidente Masaryk and within a 5-minute walk of other popular sights like Lincoln Park. Each of the 12 rooms at this 3.5-star hotel includes a kitchenette, a dining area, and a sitting area.

What's nearby

  • Avenida Presidente Masaryk - 1 min walk - 0.1 miles
  • Lincoln Park - 3 min walk - 0.2 miles
  • Paseo de la Reforma - 7 min walk - 0.4 miles
  • Auditorio Nacional - 9 min walk - 0.5 miles
  • National Museum of Anthropology - 12 min walk - 0.7 miles

Getting around

  • Polanco Station - 7 min walk
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 29 min drive

Restaurants

  • ‪Fougasse - ‬1 min walk
  • ‪Café Toscano - ‬1 min walk
  • ‪Karisma - ‬2 min walk
  • ‪Myka Frozen Yogurth - ‬1 min walk
  • ‪La Aceituna - ‬2 min walk

About this property

FlowSuites Polanco

Guests of FlowSuites Polanco enjoy features like free WiFi in public areas. Transportation is made easy with an area shuttle. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Kitchenettes, dining areas, and sitting areas are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Things to do

  • Hot tub

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (79 inch wide door)
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Free minibar (limited items)
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 915 per pet, per night
  • Dogs only
  • 1 total (26 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 915 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property is professionally cleaned
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Casa Castelar Aparthotel
Casa Castelar Aparthotel Mexico City
Casa Castelar Mexico City
FlowSuites Polanco Aparthotel
FlowSuites Aparthotel
FlowSuites
FlowSuites Polanco Mexico City
FlowSuites Polanco Apartment
FlowSuites Apartment

Frequently asked questions

Is a free cancellation option available at FlowSuites Polanco?

FlowSuites Polanco offers free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at FlowSuites Polanco?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at FlowSuites Polanco on Jul 3, 2026 start from $166, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around FlowSuites Polanco?

This hotel is situated in Polanco, just steps from Avenida Presidente Masaryk, and within a 10-minute walk of Parque Zoologico de Chapultepec and Auditorio Nacional. You'll also find Paseo de la Reforma and Chapultepec Park less than a mile away.

Will I be able to park at FlowSuites Polanco?

No, there isn't parking available at the hotel.

Does FlowSuites Polanco feature a casino?

No, FlowSuites Polanco doesn't have a casino.

Will I find an indoor pool at FlowSuites Polanco?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at FlowSuites Polanco?

Amenities that appeal to couples at this hotel include in-room massages, a free minibar (limited items), and a kitchenette.

Does FlowSuites Polanco have a hot tub?

No, there isn't a spa tub at this hotel.

Does FlowSuites Polanco feature a restaurant that includes a breakfast menu?

No, FlowSuites Polanco doesn't have a restaurant that serves breakfast.

Will FlowSuites Polanco allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at FlowSuites Polanco for a fee of MXN 915 per pet, per night. The property also provides food and water bowls.

Does FlowSuites Polanco have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from FlowSuites Polanco?

The closest major airport to FlowSuites Polanco is Benito Juarez International Airport (MEX), which is 10.8 mi away (29 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 28.1 mi away (60-minute drive).

Can I book a room with a balcony at FlowSuites Polanco?

No, there aren't any guestrooms at FlowSuites Polanco that offer a balcony.

FlowSuites Polanco Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 207 out of 425 reviews
Rating 8 - Good. 122 out of 425 reviews
Rating 6 - Okay. 61 out of 425 reviews
Rating 4 - Poor. 17 out of 425 reviews
Rating 2 - Terrible. 18 out of 425 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

judy

Liked: Cleanliness, amenities, property conditions & facilities
Easy to be there, staff was lovely, “suite” was as big as my apt!
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Eva Cristina

Great location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great Services!!!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ramses

Liked: Cleanliness, staff & service, amenities
Area and people
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Abdulhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place !!!
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect, you can do anything just walking.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little property in a nice area with great restaurants in Mexico City...staff friendly and helpful..
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff ere extremely helpful and welcoming. The location was wonderful - so close to everything. The property is very modern and clean.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location and friendly staff. You can walk anyplace from the hotel
Verified

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Clean facilities. Excellent dining adjacent and nearby.
Stayed 8 nights in Feb 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Our room was spacious and clean, the staff was outstanding, and the location is quiet, charming, and in the midst of lovely Polanco. It was truly a perfect vacation in beautiful Mexico City!
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment and location. Will definitely be returning.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, and very friendly staff. The room was a bit dark and didn't have all the bathroom amenities filled. (e.g. shower soap).
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

ZAHIR

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Advertized king sized bed. Got a small bed
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the location was wonderful. It was accessible and walkable to all my meetings. I fully recommend it.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Zhuqing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood is unbeatable.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Any luttle issue or question and they took care of it.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Wilfrido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the mini apartment concept. Reasonably priced. Very courteous personnel.
Stayed 1 night in Jul 2024
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location… Nice small property with good size room. Bed too hard but managed.
Stayed 1 night in Nov 2022
Verified

6/10 Okay

Antonio

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location, but old hotel. One mini elevator.
Stayed 1 night in Nov 2022
Verified

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my overall experience was the room comfort, cleanliness, amenities, a good services, location, and ambiance. My advise is to notable notice that the iron should be requested at service desk. Looking forward to have wonderful stay again.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Ramses

Liked: Property conditions & facilities, room comfort

Shower head 104

Excellent place just need to work on the shower head.
Stayed 3 nights in Jan 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, nice area Missing air conditioner but i never been there in summer time so fan was good
Stayed 1 night in Apr 2023