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Phoenix Hotel

3.5 star property

Choose dates to view prices

Photo gallery for Phoenix Hotel

Front of property
Exterior
Reception
Bar (on property)
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Portobello Road Market
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪58 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(55 reviews)
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Triple Room

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small) | In-room safe, desk, blackout drapes, iron/ironing board

Exclusive Single Room (Small)

8.0 out of 10
Very good
(31 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

Executive Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Twin Room

Executive Twin Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout drapes, iron/ironing board

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

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Front of property - evening/night

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  • Pet friendly
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9.6 out of 10, Exceptional, 1,004 reviews
$283 nightly
The price is $339
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Total with taxes and fees
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About the neighborhood

London

Located in London City Centre, Phoenix Hotel is within a 10-minute walk of popular sights such as Kensington Gardens and Portobello Road Market. This 125-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Westbourne Grove - 1 min walk - 0.0 miles
  • Queensway - 1 min walk - 0.1 miles
  • Kensington Gardens - 5 min walk - 0.3 miles
  • Portobello Road Market - 9 min walk - 0.5 miles
  • Hyde Park - 16 min walk - 0.9 miles

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬2 min walk
  • ‪Bella Italia - ‬2 min walk
  • ‪Nela - ‬4 min walk
  • ‪Guillam Coffee House - ‬3 min walk

About this property

Phoenix Hotel

Phoenix Hotel features free WiFi in public areas, coffee in a common area, and a meeting room. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.
Guests can enjoy free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.

Similar properties

Exterior
London House Hotel
London City Centre
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
8.6 out of 10, Excellent, 1,001 reviews
$106 nightly
The price is $127
May 31 - Jun 1
Total with taxes and fees
London House Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 1:30 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, mobile payments, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Air conditioning is not provided.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is a free cancellation option available at Phoenix Hotel?

Phoenix Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Phoenix Hotel?

As of May 30, 2026, prices found for a 1-night stay for 2 adults at Phoenix Hotel on Jun 14, 2026 start from $169, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Phoenix Hotel?

This hotel is situated in London City Centre within a 10-minute walk of Kensington Gardens and Portobello Road Market. You'll also find Hyde Park and Kensington Palace less than a mile away.

Is there parking available at Phoenix Hotel?

No, this hotel doesn't offer parking.

Does Phoenix Hotel include a casino on the premises?

No, Phoenix Hotel doesn't have a casino.

Will I find an indoor pool at Phoenix Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Phoenix Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a courtyard view and free WiFi.

Does Phoenix Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Phoenix Hotel feature a restaurant that includes a breakfast menu?

No, Phoenix Hotel doesn't have a restaurant that serves breakfast.

Will Phoenix Hotel allow pets to stay free of charge?

No, pets aren't allowed at Phoenix Hotel.

Does Phoenix Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Phoenix Hotel?

The closest major airport to Phoenix Hotel is London City Airport (LCY), which is 13.4 mi away (65 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 15.3 mi away (41-minute drive).

Are there rooms with balconies at Phoenix Hotel?

No, you won't find guestrooms with balconies at Phoenix Hotel.

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1001 reviews
Rating 8 - Good. 361 out of 1001 reviews
Rating 6 - Okay. 82 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a very convenient location for seeing all the sites in London. Our room was clean and quiet. The breakfast is very good.
Stayed 3 nights in May 2026

10/10 Excellent

Matthew

Stayed 2 nights in Feb 2026

10/10 Excellent

P

Stayed 2 nights in Feb 2026

10/10 Excellent

ALAN, Las Vegas

Liked: Cleanliness, property conditions & facilities
First room was quite noisy, was able to change rooms to a much quiter location. Breakfast was varied and filling. Location is great, multiple restaurants and few minutes to Bayswater tube stop.
Stayed 10 nights in Jan 2026

4/10 Poor

Gary

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Hotel accomodation OK and as expected. However, we chose the hotel partly because it had a bar. Upon arrival we were informed the bar opens at 4pm each afternoon and stays open until late. Thus we headed in to London and returned for 8pm to chill and have a few drinks in the bar. Upon return, we were informed the management had decided not to open the bar for reasons unknown.We were then promised bar would be open the next night. Similar story the next day with bar shut again! Very very disappointing and not at the satisfaction level I have come go expect from Expedia. Please could you look in to this on our be half?
Stayed 2 nights in Jan 2026

10/10 Excellent

floyd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but noisy neighbours both nights…
Stayed 2 nights in Jan 2026

10/10 Excellent

Cynthia

Stayed 3 nights in Dec 2025

10/10 Excellent

Gerald

Great stay
Stayed 4 nights in Dec 2025

10/10 Excellent

Jianhui

Stayed 1 night in Dec 2025

10/10 Excellent

Graham

Stayed 1 night in Dec 2025

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.
Stayed 6 nights in Nov 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.
Stayed 1 night in Nov 2025

10/10 Excellent

John-Paul

Liked: Cleanliness, staff & service, amenities
Lovely room, helpful staff
Stayed 1 night in Nov 2025

2/10 Terrible

Sam

Traveled with partner
Disliked: Amenities, property conditions & facilities
I can’t believe how uncomfortable my stay was. It was 5 degrees outside in November, yet my room felt like it was in the middle of summer. And the worst part? There was no actual thermostat. Just an old, outdated control unit that didn’t do anything. Huge red flag. I tried everything, opening the windows, fiddling with the old panel— but the room stayed insanely hot. Sleeping was nearly impossible. This was a really disappointing experience, and until they update their HVAC system so guests can control their own room temperature, I definitely won’t be back.
Stayed 2 nights in Nov 2025

2/10 Terrible

erik, Brussel

Stayed 4 nights in Oct 2025

10/10 Excellent

Ann-Mary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
Stayed 3 nights in Oct 2025

10/10 Excellent

erik, Brussel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Sebastian

Stayed 2 nights in Oct 2025

10/10 Excellent

Harriette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Oct 2025

10/10 Excellent

Aparna

Liked: Cleanliness, staff & service, property conditions & facilities
Conv
Stayed 3 nights in Sep 2025

10/10 Excellent

S

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in Sep 2025

10/10 Excellent

JAGJEET

Stayed 3 nights in Sep 2025

10/10 Excellent

Marie

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2025

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