4/10 Poor
Stephanie
Traveled with family
Dec 25, 2025
Liked: Property conditions & facilities
Disliked: Staff & service
Upon check in, I am presuming there was a problem with our booking as we were left waiting for around 10 mins with no communication as to what was going on.
Family room was unclean, dirty around the window to the bathroom and dirty sofa bed.
The sofa bed was uncomfortable. There is a window to the family bathroom which is directly floor to ceiling in the shower. The window is frosted however, you can see EVERYTHING when in the shower. Highly inappropriate for a room that is supposed to be a family room suitable for children. The room also had no telephone to reception, which I found very strange. There was enough coffee / tea for one cup of tea per adult and not even a biscuit to go with it - surprising when the room is costing £200 and supposed to be a 4 star hotel.
When going for breakfast, nothing was explained. We had to guess where to go for breakfast. Upon arriving at the restaurant, the lady just stared at us and said nothing. Eventually communicating we are here for breakfast, she sat us at a table, however, explained nothing as to how breakfast works. Waiting staff in the restaurant were no better, actually extremely rude. My husband was helping himself to the Buffett breakfast for staff to walk in front of him and start messing with the breakfast - whilst he is trying to get food?
Overall, the stay was nothing more than ok. I would not recommend here, nor stay here again. Definitely better hotels in the area for better value for money.
Stephanie
Stayed 1 night in Dec 2025