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Mercure Krakow Stare Miasto (Old Town)

Property class: 4

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Photo gallery for Mercure Krakow Stare Miasto (Old Town)

A modern interior with wooden flooring, a bar area with wine bottles, and a seating area with yellow ottomans.
A modern hotel lobby with a curved staircase, a reception desk, and a seating area with a round table and chairs.
A modern interior with a model display, a patterned carpet, and artwork on the walls.
A modern bar area with a wooden counter, hanging copper pots, and a menu board.
A modern hotel with a prominent sign, multiple floors, and a well-lit exterior.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Pawia 18 B, Kraków, 31154
  • Place, Kraków Barbican
    ‪3 min walk‬
  • Place, Main Market Square
    ‪11 min walk‬
  • Place, St. Mary's Basilica
    ‪11 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪34 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

A modern hotel room with a glass shower enclosure, a desk with a chair, a bed with a blanket, and a large mirror.

Privilege, Room, 1 Double Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Twin Room, 2 Twin Beds

A hotel room with two beds, a headboard, a nightstand, a lamp, a chair, and a window with curtains.

Classic Twin Room, 2 Twin Beds

9.2 out of 10
Wonderful
(25 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(67 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Room

  • Sleeps 2
  • Free WiFi

Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A modern hotel room with a bed, desk, and built-in minibar.

Superior Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(12 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 Double Bed with Sofa bed

A hotel room with a bed, a bedside table, a mirror, and a window with curtains.

Junior Suite, 1 Double Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

Room

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Kraków

Located in Kraków City Centre, Mercure Krakow Stare Miasto (Old Town) is within a 5-minute walk of Kraków Barbican and within 15 minutes of other popular attractions like Main Market Square. This 4-star hotel welcomes guests with 198 rooms and conveniences like free in-room WiFi, a gym, and a 24-hour business center.

What's nearby

  • Galeria Krakówska - 1 min walk - 0.1 miles
  • Kraków Barbican - 3 min walk - 0.2 miles
  • Main Market Square - 11 min walk - 0.6 miles
  • St. Mary's Basilica - 11 min walk - 0.6 miles
  • Cloth Hall - 12 min walk - 0.7 miles

Getting around

  • Kraków Główny Station - 9 min walk
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 11 min drive
  • John Paul II - Balice Airport (KRK) - 35 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Kociarnia Kocia Kawiarnia - ‬4 min walk
  • ‪Buczek - ‬2 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

At Mercure Krakow Stare Miasto (Old Town), guests have access to a gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is PLN 120 per day, or you can take advantage of the airport shuttle (available 24 hours) for PLN 100 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Lobby sitting area
PURO Kraków Stare Miasto
Kraków City Centre
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 1,004 reviews
$114 nightly
The price is $123
Aug 30 - Aug 31
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (PLN 120 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Shopping mall
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,229 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • At least 80% organic food
  • Built in 2016
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 90 per pet, per day
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-5:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

Are free cancellation options available at Mercure Krakow Stare Miasto (Old Town)?

Mercure Krakow Stare Miasto (Old Town) offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Krakow Stare Miasto (Old Town)?

As of Aug 19, 2026, prices found for a 1-night stay for 2 adults at Mercure Krakow Stare Miasto (Old Town) on Aug 30, 2026 start from $123, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Mercure Krakow Stare Miasto (Old Town)?

This hotel is situated in Kraków City Centre, just steps from Royal Road and Galeria Krakówska, and within a short walk of Florianska Street. You'll also find Main Market Square and Wawel Castle within a short drive.

Is parking available on site at Mercure Krakow Stare Miasto (Old Town)?

Yes, parking is offered for PLN 120 per day. An electric car charging station and bicycle parking are also available.

Does Mercure Krakow Stare Miasto (Old Town) include a casino at the property?

No, Mercure Krakow Stare Miasto (Old Town) doesn't have a casino.

Will I find an indoor pool at Mercure Krakow Stare Miasto (Old Town)?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Mercure Krakow Stare Miasto (Old Town)?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and winery release events.

Does Mercure Krakow Stare Miasto (Old Town) have a hot tub?

No, there isn't a spa tub at this hotel.

Does Mercure Krakow Stare Miasto (Old Town) feature a restaurant that includes a breakfast menu?

Yes, Mercure Krakow Stare Miasto (Old Town) serves buffet breakfast each morning for a surcharge from its restaurant.

Will Mercure Krakow Stare Miasto (Old Town) allow pets to stay for free?

Although they can't stay for free, pets are welcome at Mercure Krakow Stare Miasto (Old Town) for a fee of PLN 90 per pet, per day. The property also provides food and water bowls.

Does Mercure Krakow Stare Miasto (Old Town) have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Mercure Krakow Stare Miasto (Old Town)?

The closest major airport to Mercure Krakow Stare Miasto (Old Town) is John Paul II - Balice Airport (KRK), which is 11.7 mi away (35 minutes by car).

Are there rooms with balconies that I can book at Mercure Krakow Stare Miasto (Old Town)?

No, there aren't any guestrooms with balconies at Mercure Krakow Stare Miasto (Old Town).

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 827 out of 1011 reviews
Rating 8 - Good. 147 out of 1011 reviews
Rating 6 - Okay. 25 out of 1011 reviews
Rating 4 - Poor. 6 out of 1011 reviews
Rating 2 - Terrible. 6 out of 1011 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Really good location from main train station. Friendly staff and lovely rooms.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, just foots away from the main train station and walking distance to the main square. Clean room, amenities, minibar. Good restaurant with nice ambience.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect from check in to check out
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Yatchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good quality property with friendly and helpful staff.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Fabrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff ( starting from reservation, reception, housekeeping and restaurant) , comfortable room , nice atmosphere and amazing location .
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern upmarket clean hotel. Outstanding decor. Staff members all round were extremely helpful, courteous & professional. Great location. Extremely happy with our stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Chun Yip

Liked: Cleanliness, staff & service, amenities
Room Clean , Staff very nice , breakfast fine Highly recommend
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mei Ling (Shann)

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to station and places of interest! Room is clean!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Chun Yip

Liked: Cleanliness, staff & service, amenities
staff nice , room clean highly recommend
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel that was charming and had nice amenities.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Staff very polite and friendly. It was also the nicest smelling hotel I’ve ever been in!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

MARIANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be more regular tables and chairs. Couches are good for lounging not to have a meal.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Stephen John

Liked: Cleanliness, amenities, property conditions & facilities
Really nice rooms and helpful staff. Location is great as it's a short walk to old town and it's also opposite the railway station and shopping centre
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities
The whole experience was fantastic. Great welcoming from staff. the hotel is lovely, rooms awesome and fantastic breakfast.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely staff. They sound genuinely interested in your day and are helpful whether you arrive at 6pm, come back to the hotel at 2am or go out at 9am! Rooms are nice with good bathrooms. Good temperature in the room. Breakfast is pricey for what it is in comparison to the local area, but it did have some variety and it is probably a fair price for the quality of hotel. I'd definitely recommend staying here if you are visiting Krakow.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a really good restaurant! Comfy beds, good location
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
Room was very clean and them staff were very helpful and polite
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Bozena

Liked: Cleanliness, amenities, property conditions & facilities
centrally located, vey qood quality, excellent service
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay.  The Staff are extremely polite and helpful.  The hotel is clean and comfortable.  Breakfast is well worth the extra cost. Very glad that I chose the Mercure Hotel for my stay in Krakow.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Very convenient, right near train station which was great as we had a very late flight coming in
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay - everyone is very friendly and welcoming. Nice, clean rooms and a very tasty breakfast.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities
Tiny room and big breakfast in excellent central location across from a giant modern mall and the train station. The price was right, and I would happily stay there again.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

David

Liked: Amenities
Centrally located for the Old Town, rail and bus stations as well as the tram, the Hotel offers hoid service, modern clean rooms with great meal choices.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, no noise despite main street & central station - light and friendly
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern and well run hotel.
Stayed 2 nights in Jul 2024